I’ve taken my dogs to this vet four times in the past year. Each time, I had to listen to a vet not be able to answer pretty simple (IMO) questions which they really should have been able to, gave me totally wrong information at another appointment, and charged me about three times the price of other vets in my area each time. For example, a simple X-ray to count puppies inside of mom cost about $480 and at the next vet it cost $140 for the same exact thing. They actually insisted on me paying for a radiologist to read the X-ray unnecessarily, which I refused because it’s not what I need, and they took it off. The remaining price was still approximately $375. Really blatant price gouging and in general no better, or I would actually say less proficient, than other vets in the area. I’ve made it a point not to go back, they have done nothing for my dogs.

My experience at VCA College Park - Ana Brook Animal Hospital was nothing short of a nightmare, largely due to the abysmal customer service provided by their front-end receptionist, Denise. Her lack of basic courtesy, such as failing to greet customers with a simple "good morning," and her consistently bad attitude, made my visits incredibly unpleasant. To make matters worse, my cat had recently undergone surgery, and the follow-up care was crucial. However, getting a simple check-up appointment for my pet turned into a Herculean task. I had to make a whopping six phone calls just to get my cat scheduled for a post-surgery check-up. The first time I asked Denise about scheduling, she informed me that the doctor was going on vacation and that there was no way to book an appointment. This was frustrating enough, but what followed was even more shocking. A few hours later, I decided to call again, hoping it wouldn't be Denise who answered the phone this time. But, to my dismay, it was indeed her. Her response was astonishingly unprofessional when she recognized my voice, saying, "Ah! it was you again!" I was taken aback by her tone and attitude. She reluctantly agreed to check if the doctor was available and returned with a negative response, claiming that the doctor couldn't see my cat. However, I didn't give up and called once more, managing to speak directly to the doctor. To my bewilderment, the doctor not only confirmed that my cat could be seen but also arranged for another doctor to provide the necessary care. This stark contrast between Denise's unhelpful behavior and the doctor's willingness to assist left me deeply frustrated. The poor customer service I experienced from Denise is simply unacceptable, and it's not how a business should be run. While the veterinarians may be competent, the front-end receptionist staff, especially Denise, seriously need an attitude adjustment. I hope my review serves as a warning to others so that they can avoid the frustration and disappointment I endured during my visits to VCA College Park - Ana Brook Animal Hospital. No one should have to go through such an unpleasant experience when seeking care for their beloved pets.

*Update* I actually got a handwritten card in the mail from the staff members at VCA. It was so sweet and thoughtful. When we're ready for a new family member, we'll bring them back here cause I know it'll be the best care. *Original Review* Don't know why they have such bad recent reviews. I think the vet and people at the front desk have always been nice and friendly. We've been coming here for the past year to make my pup's last year comfortable. They've been more than kind. The only thing I was saddened by was when I let them know she had passed I was hoping the vet would reach out since she was very involved with everything. But it's okay. We still really liked this clinic.

Do not ever take your animal here. I by mistake paid twice with my debit card, once inside and once from a text message. The amount was $1260.00. That was needed for my other dog who had cancer and had an appointment. VCA told me they did not know how to process the refund because they did not have a refund policy. It has been two weeks and I have not received any refund. They had told me it was sent fed-ex overnight from corporate. It was not. They told me they could not get a tracking number from corporate. My dog Bella that had cancer missed her treatment and she died yesterday. This location is a nightmare and will take your money but refuse to process a refund no matter what the urgency.

Horrible service. DO NOT TAKE YOUR PET HERE. My friend had issues with this place and her dog died as a result. Please if you love your pet stay away from this place.

The staff and Veterinarian are very friendly and professional . Fortunately, it is realitiv easy to get appointments, the same day or the next day usually. They are very helpful with faxing and emailing your pets medical records, vaccination records and other records to boarding facilities or pet day care centers. I like the fact that they send out reminder cards when your pet is due for any vaccines or treatments. Of course vet bills can get very expensive. They have forms for pet insurance policies available. However, , after reviewing the policy brochures, it appears that most things that my dog might needs are not covered by the policy. Henceforth, I will just pay as I go. Premiums are $40-$60 per month depending upon the age of your pet or type of policy. That’s as much as my own monthly medical premiums. Gaynell

This place has gone so far downhill. I use to rave at how great this place was but now everytime I call there's ALWAYS something. It has been a nightmare trying to take care of my dog recently. I called and they put me on hold for 20 minutes, so I hung up to call back and got told "I didn't see anyone on the line." This past month they've canceled my appointments twice on me because the doctor was out sick. Just now I called and Lupe answered and I explained I believe my dog has a UTI and she pauses and goes "Okay? So what do you want from us?" Uh, to set up an appointment? The staff used to be wonderful but now I hate calling and coming to this place. A few months ago I tried to order my dog's fleas meds but they told me I had to bring her in for a heartworm test first, I asked if it was covered by her CareClub and they said they didn't know. I bring her in, they do the test and charge me, and then seconds after tell me it was covered by her CareClub and needed to refund me. They couldn't even give me a basic idea how long the refund would take. The new staff/environment definitely isn't what it was pre-Covid.

I don't post a lot of reviews but they really deserve one and 5 stars! We recently moved in to the area and finding this great animal clinic is such a blessing. The staff are so kind and you can really feel that they love animals. We love Nina and Dr Grove! Even our newest dog, Nemo, who is really wary of strangers, warmed up to them in no time.