Plants arrived well packaged and look really good, but the website also said that the roots do not have to be boiled or in water beforehand because they will sink straight away. Unfortunately she doesn't. I've had it in the bucket for two days now and am waiting until it's heavy enough to sink. Otherwise everything is ok.

As an industry expert, I think it's a brave attempt to send pond and aquatic plants via parcel service because the packages are often thrown, pushed and land unceremoniously. Taking into account these processes, which are the same for all parcel service providers, it was really well packaged and the plants were in good condition. Some people will have been less lucky than me, especially if the delivery took too long to arrive. In any case, I am extremely satisfied with the selection and quality of the plants and would order again despite the transport risk because the plants are much cheaper than buying them individually from specialist retailers!

(Translated by Google) I have to place an order on 22.09 a week later I have received the dan send number on request. Just turned out that the transmission number was only opened online, but no package was delivered. After several emails I stole my order on 04.10. On 07.10 I was promised a refund for the 10.10 by email. Of course, this did not happen. Paypal contacted on 17.10 and a conflict opened, of course, voher once again asked if you could not finally clarify otherwise. No you had to pull the time again artificially in the length. End of the story I got my money back from Paypal on the 6th of November and I'm sure I will not buy anything from these dealers. Caution is also offered on Amazon as he is also a seller (Original) Ich habe eine Bestellung am 22.09 aufgeben eine Woche später habe ich dan die Sendenummer auf Nachfrage erhalten. Stellte sich nur herraus das die Sendenummer nur Online eröffnet wurde, aber kein Paket abgeben wurden ist. Nach mehren Email habe ich dan am 04.10 meine Bestellung stoniert. Am 07.10 wurde mir dan eine Rückzahlung für den 10.10 per Email zugesichert passierte natürlich nicht. Paypal kontaktiert am 17.10 und ein Konflikt geöffnet natürlich voher nochmal gefragt ob man es nicht endlich anders klären könnte. Nein man musste die Zeit ja nochmal künstlich in die länge ziehen. Ende der Geschichte ich habe am 6.11 mein Geld zurück erhalten von Paypal und werde bei diesen Händler bestimmt nichts mehr kaufen. Vorsicht ist auch auf Amazon geboten da ist er auch ein Verkäufer

Unfortunately, a lot falls by the wayside with this company. I would never pay in advance again. So under the motto I have the money, now watch how you come. Flowering orchids are promised, but they are far from that. The roots were exposed and almost dried up. What should be mentioned positively, however, is the good packaging. It's a shame that it had to end like this. Others have had the same experiences. Ch.Wolf

Unfortunately I noticed the bad reviews too late. Since I ordered through Amazon, I thought I would get good products. Unfortunately an error. I ordered a lotus plant for the aquarium. Arrived full of duckweed. Anyone who has ever had duckweed in their water knows what I'm talking about. Answer from seller! You can wash it out. But hello! Doesn't he know that if you don't catch one, everything will be in the water in no time. No pet store salesman would sell me a plant like that. It hasn't happened to me in 50 years that I had to experience something like that. But actually that's how it is. You don't know the customer. Everything is online and it's a mess and it doesn't matter what the customer thinks about the company. Or is Corona being exploited here? Many customers now prefer to shop online. Personally, I don't see a future for this dealer.

(Translated by Google) I had ordered a hole stone, which arrived were nothing but small stones and crumbs. When I wrote to the company, they were neither polite nor willing to improve. Really not recommended. (Original) Ich hatte einen Lochstein bestellt, was ankam waren lauter kleine Steinbrocken und Brösel. Als ich daraufhin das Unternehmen anschrieb, war man weder höflich noch bereit nachzubessern. Wirklich nicht zu empfehlen.

(Translated by Google) Never again!!!! Rotten pond plants sent canceled again sent the same only problems because of payment have never had something like this email written does not respond at all. (Original) Nie wieder!!!! Verfault Teichpflanzen geschickt storniert wieder geschickt das gleiche nur Probleme wegen Bezahlung habe so etwas noch nicht gehabt E-Mail geschrieben reagiert überhaupt nicht.

(Translated by Google) Goods never arrived Communication is not really possible here via the specified phone number, no one can be reached on my request to contact me by phone there was no reaction now Amazon will take care of the whole thing is a real shame but who does not want has no recommendable anything here to order you can also put your time into more important things (Original) Ware erst gar nicht angekommen Kommunikation ist hier ja nicht wirklich möglich über die angegebene Telefon Nummer ist niemand zu erreichen auf meine bitte mich telefonisch zu kontaktieren gab es keinerlei Reaktion nun wird sich Amazon dem ganzen annehmen echt schade aber wer nicht will der hat schon auf keinen Fall zu empfehlen hier etwas zu bestellen mann kann seine zeit auch in wichtigere dinge stecken

Order number: 21610 Tiger lotus arrived with the bulb severed. I have been trying to contact you by email and phone for several months. I get absolutely no answer. I will never order there again.

Great plants, good packaging and friendly customer service at an incredibly affordable price. Unfortunately, some of the plants were damaged during shipping due to sudden frost and freezing temperatures. After a short communication with the seller, all damaged plants were quickly and easily replaced with new, beautiful and bushy specimens. I will definitely order from this seller again.

10 minus stars! Goods not delivered, no response to inquiry! PayPal buyer protection activated.

(Translated by Google) Super plants! Fast delivery! (Original) Super Pflanzen! Schnelle Lieferung!

(Translated by Google) nice selection, well packaged. gladly again (Original) schöne Auswahl, gut verpackt. gerne wieder

(Translated by Google) Very nice strong plants, well protected packed, fast shipping. (Original) Sehr schöne kräftige Pflanzen, gut geschützt verpackt, schneller Versand.

Super Aquariumpflanzen. Bestelle gerne wieder! Habe noch nie so gute Pflanzen bekommen, hier im Zoohandel nur braune und voller Schnecken. Dankeschön!!!

Top aquarium Pflanzen bekommen sind wirklich wie auf den Bildern, sehr schneller Versand 3 Tage früher als geplant super verpackt gerne wieder

(Translated by Google) 80 plants + fertilizer bought for a new installation (160 l), the plants were all top packed, none of them had discoloration, brown leaves etc. ! The information on the fertilizer and water conditioner also great, you can't go wrong with that. We are satisfied. (Original) 80 Pflanzen + Dünger gekauft für Neueinrichtung (160 l ), die Pflanzen waren alle Top verpackt , keine hatte Verfärbungen , braune Blätter etc . ! Die Hinweise zu dem Dünger und Wasseraufbereiter auch Top , damit kann man nichts falsch machen .Wir sind zufrieden .

(Translated by Google) Ordered pond plants. Arrived too, but in miserable condition. I wrote several emails. No Answer. 🤔😤 I call customer-friendly different ... sorry 🤷‍♀️ (Original) Habe Teichpflanzen bestellt. Kamen auch an, aber in einem miserablen Zustand. Habe mehrere Emails geschrieben. Keine Antwort. 🤔😤 Kundenfreundlich nenn ich anders...sorry 🤷‍♀️

(Translated by Google) Perfect (Original) Perfekt

(Translated by Google) Always satisfied and very good service! (Original) Stets zufrieden und sehr guter Service!

(Translated by Google) Very good goods and fast shipping! Top!!! (Original) Sehr gute Ware und schneller Versand! Top!!!

(Translated by Google) We have always been very satisfied. The plants are good except in 1x arrived in Austria. Once she has caught the cold, we got Ersatz.Die plants are beautiful and develop magnificently. Also the prices are low. Thank you always again. (Original) Wir sind immer sehr zufrieden gewesen.Die Pflanzen sind bis auf 1x gut in Österreich angekommen.Einmal hat sie die Kälte erwischt,wir bekamen Ersatz.Die Pflanzen kommen schön an und entwickeln sich prächtig.Auch die Preise sind niedrig. Danke immer gerne wieder.

(Translated by Google) Insufficient product (orchid) sold expensive and inconsistent in the handling of the complaint (the plant has, as expected when unpacking, meanwhile received). No customer service, no insight, only partial reimbursement of shipping costs. Not recommendable. (Original) Ungenügendes Produkt (Orchidee) teuer verkauft und uneinsichtig bei der Behandlung der Reklamation (Die Pflanze ist, wie schon beim Auspacken erwartet, mittlerweile eingegangen). Kein Kundenservice, keine Einsicht, Lediglich Teilerstattung der Versandkosten. Nicht zu empfehlen.

(Translated by Google) Never again .. Goods came crushed, leaves broken and rotten ... No one tries to call the dealer. No one answers the phone So hands away .... that's not a service for me ... 👎👎👎 we never said again (Original) Nie wieder.. Ware kam zerdrückt, Blätter abgebrochen und angefault ...Händler versucht anzurufen geht niemand ans Telefon..auch per E-Mail versucht...nichts Also Hände weg....das ist für mich kein Service...👎👎👎 wir gesagt nie wieder

Stay away, communication only takes place if it benefits the seller! Customer requests and inquiries are simply ignored! No recommendation, there are much better providers here who also strive to ensure the satisfaction of their customers! Addendum: What did you expect that, after several unsuccessful attempts at communication, I would accept the goods and then return them to you at my own expense? You would also have answered my inquiries just as quickly as you answered this review here. Then you wouldn't have to complain about the spoiled plants today! Furthermore, you confirm once again that you will only act if it serves your interests! I would also like to note that you bear the risk of loss or damage to the goods during shipping, not me! Parcel delivery times can vary, so it is your responsibility to prepare the goods accordingly. Especially since you yourself shipped the plants just before the weekend! And even if I had accepted the package, do you really think I would have nurtured the plants here for several days before sending them back? Ultimately it would have resulted in the same result! We're not at the bazaar here, and it's my right to cancel an order, especially since that's what you wanted! And according to this right, you have to reimburse me the purchase price and shipping costs! However, the fact that you are obstructing this doesn't exactly reflect your commitment to customer satisfaction. And as far as your statement about the supposedly 200,000 satisfied customers is concerned, I have to tell you that you can only recognize a good customer-oriented salesperson when you deal with problems! Because 99.5% of all online purchases go smoothly for me too!

Simon is cool!

Caution! Seller does not respond to inquiries. Goods are not delivered. Even goods paid for via Paypal will only be partially refunded.