Where to start... They hit my credit twice when I applied. My car has been broken into 5 times. There is almost $200 in extra fees above rent every month. Internet is terrible with no other providers to change to. Maggots all over the trash that they forget to pick up quite often. I have been trying to contact the main office for almost 3 months with no reply. During those 3 months, I didn't have AC or a working toilet until I called my own repair guy on my own dime. Maintenance blamed me for not being available even though I WFH and am always home. This place is an absolute nightmare. Avoid at all costs!

The apartments, and the complex were both very nice. I was two seconds from putting in an application but then I asked Epic if the complex was quiet or not, and for some reason, he got visibly annoyed by that. He told me that he doesn’t know if it’s quiet or not because he doesn’t live there and he can’t guarantee quiet just like he can’t guarantee my safety (even though I never asked for any guarantees, I just simply ask the question). He was very friendly until that point, but it rubbed me the wrong way & I got up and left.

RUN. beautiful community but SO poorly managed. if you’ve visited, i’m sure you see piles of trash and old furniture as soon as you come in the complex. I have complained and complained and management seems to think it’s completely fine and normal. never asking tenants to stop or even attempting to fix the issue. Trash sits in the entrance for over a week before it’s picked up. i moved into the unit with no working AC. it took management two months and many calls/emails/threats to even get a portable that keeps going out. they claimed they were coming back one day to fix it but they didn’t and it was months ago. so i have no choice but to be happy with the portable. All calls are completely ignored, maintenance is slow. MOST IMPORTANTLY. they advertise a gated community and have NEVER had the gates closed. my car was stolen from in front of my apartment which shouldn’t have happened if the “security” was in effect (which makes me seriously considering legal action). Everything that advertised is just that ADVERTISEMENT nothing tangible. the pool is always dirty on the inside and outside and packed with people. I completely regret not spending the extra money on the apartments across the street. i’d rather spend more for better quality. They’d rather respond on social media as if they really want to help or fix anything. RESPOND TO EMAILS AND PHONE CALLS!! Social media is not effective communication

Went here over the weekend for a tour of the complex and apartments. Was very pleased with the front office staff, Tessa. She was very knowledgeable and kind. As we are people moving from out of state, she was very patient with us asking so many questions. She was very upfront with us about pricing and how things work with tenants and the management company. I appreciate her time. My husband and I hope to call this place our home.

I couldn’t write a review earlier we wanted to rent 1bhk here , we were almost desperate to rent as we were living in hotel for a month till now We were told 1bhk is available and we filled in application and when we are about to go ahead and pay we were told sorry the unit is already taken there s been a mis understanding. I think someone wasn’t doing their job right. This is almost a year before but I wanted people and management to know. We had to continue to live in hotel for another couple of weeks due to this. Overall the apartments looked really good and very convenient but I guess the management should look at the accurate availability information.

I have never lived in a more disgusting and mismanaged place. do not live here. “luxury apartments” is a joke, maybe instead of worrying about a tanning bed or game room, you should make sure that your complex is hospitable for people to live in. Over the year and a half i’ve lived here my AC has broken 4 times, and I had to leave my cat in unsafe conditions in the summer. It would take weeks sometimes months for them to fix it and I had to go into the office to basically beg them to fix it. Now, it’s cold outside and surprise surprise my furnace is broken! They said a week ago they’d bring us a space heater, that hasn’t happened. My dryer is broken, so I’m unable to do laundry, after a week nothing has been done to fix it. I’ve had to fix things in my apartment myself because no one will do it. Oh! And if you want cockroaches definitely move here! They charge so much for rent but where is all the money going? Definitely not to keeping their apartments clean and safe for their residents. Staff is incompetent and incapable of following up and doing basic tasks. Please don’t move here, this is the worst place, it’s a crime how much you pay for such terrible conditions, I cannot wait to move.

In short, a generally "just fine" experience over the last two years has been soiled by total failures of maintenance and office staff to respond to maintenance service requests. Rent is too high for what you get. Also, look into your tenant rights with respect to Rent Escrow. I've lived here for two years and I cannot wait to get out. IF nothing breaks, the apartment itself is comfortable enough, though not worth paying more than $1200 in rent. There is an active railroad behind the complex that takes some getting used to when trying to sleep at night. I can't speak for the quality of the other amenities. I personally don't care for gyms and the pool was often closed due to other residents bringing and breaking glass on the premises. However, WHEN things break, buckle up for a rough ride. It took me over two weeks for my air conditioning to be fixed in the middle of the summer, and I'm convinced that it wouldn't have been fixed had I not started hounding the leasing office and maintenance staff with phone calls and daily visits to the office. Currently, I'm waiting on the office to fix a sink/garbage disposal (ticket submitted over a month ago) and a door (recurring issue for over a year). I discovered today that the maintenance ticket was inexplicably and inappropriately cancelled when the work hadn't been done. I received no communication from the office about the cancellation. Also note that when you go to visit the office, go EARLY. I've gone as soon as I could after work 10-15 minutes before the office closes and have found locked doors and empty lots on at least two occasions. The office staff themselves are pleasant enough and certainly say the right things. They seem genuinely earnest in making your experience at Brookstone Village better, so perhaps the issue is with the maintenance staff? But the bill has to stop with somebody at some point.

My experience with living at Brookstone has been great. There are difficulties anytime you rent. But, the Brookstone staff especially Paul, take great care of their tenants and go above and beyond to resolve urgent needs in a timely manner. Plus, the location is great!

Do NOT live here, this was the worst renting experience of my life. My AC was out for over a month in the middle of summer (6/28--8/1) and they ignored my multiple maintenance requests, it took multiple in person visits for someone to finally listen and get it fixed . The place is very under-kept everything is overgrown and looks trashy with shudders falling off some buildings, there is always trash around the dumpsters and there's so many bugs. In the gym majority of the equipment is broken and they have not replaced or fixed any of it. You pay way too much money for a "luxury" experience. I would not recommend this place to anyone.

I’ve only been here a few months, and it’s okay. This isn’t the luxury you’d think you’ll get and it definitely isn’t worth the $1,800 I pay every month. I’ve been dealing with AC issues since I’ve been here, I’ve made call after call and have had one maintenance visit and the issue wasn’t fixed and looking at the reviews I’m losing hope that it’ll ever be fixed even with me calling the emergency line. I wouldn’t be as annoyed if I didn’t have my children with me who are losing sleep due to the heat and just being overall exhausted. My thermostat has been over 85 multiple times. The location is great, from my experience it’s been extremely quiet and peaceful and I’ve had no issues with the trash being picked up like others have. Overall, I feel like this an overpriced unit and wish I would’ve done a little more research prior to moving in. I’m an optimistic guy so I’m hoping things will improve here sooner than later.