Featured Reviews


Frequently mentioned in reviews: customer (30) service (28) experience (22) call (22) Home (20) delivery (19) quality (13) company (12) time (12) store (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 sonIa E. 1 year ago on Google
    Horrible experience with home Center. I ordered a chest in april and the rails of drawers were not working fine. I logged complaint a technician came but After that nothing happened. 1 month later i called customer care nothing happened. Adding one more month i wrote email but nothing happened. Finally this drawer broke on us and my husband hand got injured.
    5 people found this review helpful 👍

  • 1/5 Houda El M. 2 years ago on Google
    Such a terrible experience, I bought a recliner after 2 weeks it started having noises when sitting on it. I have called and reached out to customer service who seem to provide no service at all just fake promises. It has been 2 months now that I am calling and ask them to send someone for maintenance or visit to check and they promise me they will send someone to check and no one comes. I sent several complaints and latest its 12 days ago with no help. They are the worst ever, forget the fake brand and the good furniture they trick you that they sell. You are the worst store and you just sell and do not care about customer service at all…….
    4 people found this review helpful 👍

  • 1/5 Jamie 10 months ago on Google
    Terrible... I wish I had seen the reviews here and not just those of the stores. Do not buy furniture from Home Center, the quality, delivery, build quality, snagging, ownership of problems are all terrible... Home Centre really don't care, they are the most irresponsible company I have ever dealt with.
    3 people found this review helpful 👍

  • 1/5 Omnia Al S. 9 months ago on Google
    I had the worst customer service experience of my life that has truly taught me to never ever purchase from your store , coming from the most loyal experience of 6 years. 1. The person that came to assemble the bed came way earlier and forced me to allow him to assemble the bed when I wasn’t in the house as he came way earlier and started saying I have other appointments to assemble, an experience I have never had with you before nor pan emirates or homes r us. I understand that each company has their own policy but both stores offer vouchers if the item can’t be returned or offer a certain amount of help. 2. When I reached the house he had at that point assembled the bed and it was too huge for the space. So coming from what the Sharjah Branch informed me and my experience I asked him to de-assemble the bed and return it as I no longer wanted it, it is still not used and it hasn’t been 24 hours. The man refused saying he didn’t have time to de assemble it , considering he didn’t respect our time either and just abruptly left and told us to contact customer service. After being placed on a waiting line for 1 hour, the woman who talked to me answered by simply reciting the rules without attempting to find a solution or even being helpful and all she cared about was finishing ye conversation and rushing me. Considering your values and I quote are “ delivering outstanding value, continuous innovation , and exceptional customer experience” that conversation and your policy does not relate or even come close to that promise. 3. I don’t understand how you are willing to sell an in store scratched item , especially if it was last piece , yet you can’t return an opened item because that “doesn’t do good to offering a great quality to the other customer receiving the product”. The hypocrisy is evident considering if you truly cared you wouldn’t even be selling in store scratched items or even having that as an option, yet you can’t return an unused bed that was forcibly assembled, and came too early based on the time we asked for it to be delivered, and received the rudest customer experience for the assembler and the on call agent, without even offering a voucher or at least a half refund or even taking the bed which I no longer want. I’m incredibly astonished at the “Most customer friendly retailer” tittle you display proudly on your store as of today on your website. I didn’t have that experience with pan emirates when I also returned an assembled glass dresser. I ask that you do better, train your employees whether it’s the assemblers or the one call agent to actually provide help rather than reciting rules because I can guarantee I am not the first nor last customer to face this issue. Please contact me back to resolve the issue of invoice number 40009208290820230520 as after being a loyal customer of 6 years this will officially be the last time I ever purchase from your store. Update as of 9:05: after speaking to some sort of manager for a long period of time via a phone call, here’s my last statement. I hope the bed was worth you losing any stream of money I would have placed towards your brand. After talking to a manager I would like to say you made a big mistake and do better when revising your policies as when faced when such a repeated issue certain changes should be made, to upkeep with your new identity you are trying to build, based on the official website of UAE that states: “Home Centre offers outstanding value, quality products, and exceptional customer experience which is revealed in their new brand identity that is underpinned by their customer-first approach of enabling every home to tell its own unique story”. It truly saddens me as my family has purchased from your brand for years but it seems that your new identity doesn’t really care about customer service..
    3 people found this review helpful 👍

  • 1/5 Ann S. 7 months ago on Google
    The worst experience I’ve ever had . I ordered a sofa online. We moved in unfurnished apartment so it was very important for us to receive the sofa on time , because we slept on the floor 6 days waiting for their delivery . 1. Delivery was delayed . We were waiting for the whole day , then they told me they would be at 21:00 but didn’t come . At 23:00!!! I received a phone call from them . My baby woke up because of that late call . The next day they delivered the sofa that was damaged , with different cushions from different sofas. After assembly they told me there were no way to give it back . But I saw it only after assembly !!! I called consumer service , but they are not helpful at all . They don’t want to take back the sofa and give my money back . I don’t know what to do . I ‘ve already messaged Consumer Rights , so I’ll be waiting for their help. I don’t reccomend Home Center at all !!!!! Don’t buy furniture there . No customer rights , service at all !
    3 people found this review helpful 👍

  • 2/5 Burhan K. 10 months ago on Google
    A great store Home Centre Yass Mall really caused great discomfort with such a level of lacking professional approach that is frustrating. Having ordered some furniture for the new accomodation, based on great previous experience of of quality products and services, we were greatly surprised by absolute non professional approach by multiple teams @ Home Centre. Following are a brief facts: - Delivery of defective parts, - despite numerous calls and a personal visit for replacement and completing installation, nothing happened, - at least 5 times committments were made by staff at different levels to rectify and finish delivery and installation, never honoured, including last one by a manager at Head office, - last commitment was for yesterday, also same, - it's been nearly 2 weeks and there is not even a call back anytime for an update on revised delivery, - we had even paid extra charges for some item for early delivery for the gathering, - we even requested to remove the incomplete items lying around in the home to atleast have room empty and tidy at the family gathering at new place, instead of the mess, nothing done, - it's really unimaginable for a store like Home Centre really attracting bad repute for such a small topic showing lack of sustainable SCM, CRM, QCR processes. Wish the store all the best with such approach!
    2 people found this review helpful 👍

  • 1/5 Ousama M. 2 years ago on Google
    Literally my first and LAST EVER TIME TO BUY FROM THIS PLACE - QUALITY IS BAD - CUSTOMER SERVICE IS BAD - DELIVERY IS WORSE - DONT BUY FROM THEM I DEFINITELY DONT RECOMMEND
    2 people found this review helpful 👍

  • 1/5 Dalal E. 8 months ago on Google
    Very disappointed experience I am extremely dissatisfied with my recent experience with Home Center Furniture Company. Three months ago, I purchased a sofa from their store, and to my dismay, it has a glaring manufacturing defect on the fabric. Even more frustrating is the fact that I was assured of a two-year warranty at the time of purchase. Despite multiple attempts to reach out to their customer service team, they have refused to exchange the defective sofa or even provide a satisfactory resolution. This lack of accountability and their failure to honour their warranty commitment is truly disappointing. As a loyal customer, I trusted them to deliver quality products and stand behind their promises. However, their unwillingness to address this issue has left me feeling frustrated and taken advantage of. I urge others to be cautious when dealing with home center and to be aware of their questionable after-sales support. A company that cannot fulfil its warranty commitment and ignores customer concerns does not deserve our patronag
    2 people found this review helpful 👍

  • 1/5 R R. 1 year ago on Google
    Worst company to order online. If by chance you want to return the items, don’t expect anyone to come and collect these. After 3-4 calls home center sent a grumpy man to collect my items 2 weeks after the online request was placed! Then I received a partial refund for some of the items only. Dishonest staff, unprofessional online service, not something one would expect for a company like Landmark Group. I had to call them again to point out their mistake of partial refund. This is now ongoing for almost 4 weeks. Not going to give them any business in the future! Disgusted!
    2 people found this review helpful 👍

  • 1/5 Naiyer H. 1 year ago on Google
    Home center is pathetic and they sell the products and also a tell us about warranties etc but when u inform them about the complaint then they will just follow the procedure and finally will reject your complain that it’s not a manufacturing defect. My sofa set stitches got off as well torn off, they don’t accept this is fault of the product. They are cheating with customers.
    2 people found this review helpful 👍

  • 1/5 Fatma H. 1 year ago on Google
    RUBBISH WHEN IT COMES TO DELIVERY. THEY KEEP LYING ABOUT THE DELIVERY DATE AND ALWAYS STRESS ME OUT. THEY SAID DELIVERY TODAY NOW THEY SAY ITS IN 3 DAYS.
    2 people found this review helpful 👍

  • 1/5 Celine 1 year ago on Google
    I placed an order for a few small items, it went to delivery 3 consecutive days then got cancelled on its own. I placed the same order, and it went to delivery again for 2 days without anyone calling or coming again. I live in a landmark complex, so it's not like the address cant be found. Customer support is mindless puppets who just repeats the same generic responses even if you can get a hold of them. I always buy from Home Centre but their service and support went from poor to literal zero.
    1 person found this review helpful 👍

  • 1/5 Helen N. 2 years ago on Google
    Worst customer service experience ever! Asked to speak with a manager over failed delivery attempts despite complaints raised and the customer service rep Mira claimed to transfer for me to a manager and I ended up terminating the call at 45 MINUTES with no response. Disgraceful
    1 person found this review helpful 👍

  • 1/5 Rodaina M. 1 year ago on Google
    NOT RECOMMENDED AT ALL! Worst customer service, experience, quality, behavior,….etc Especially when you deal with their customer service manager who called Ahmed Yassin, he’s too far to know how to handle customer complaints, unprofessional, rude and also is insulting cusomters and if u argue with him he will say I will call the police :):) A big advice to home center management to check ur quality team and to train ur customer service team and especially to coach their management to know how to help customers and not to frustrate them Also to Audit your delivery team and ur technician as the quality of installation is completely not there… Regret to deal with such brand and will never do it again and I hope everyone to read this review and to Learn from my experience
    1 person found this review helpful 👍

  • 1/5 Michelle A. 1 year ago on Google
    Wondering if this is a SCAM. Tried ordering products online - was about to pay when I realised they are charging me double - not the agreed price on checkout!!! Free delivery was included!!! Had I not noticed - I would have been SCAMMED out of more money!!! Sent message on FB & followed up on a call - On hold for 20mins almost - than agent DELIBERATELY dropped call!!!!!🤬 Disgusting service on all 3 modes and no sign of rectification???
    1 person found this review helpful 👍

  • 1/5 Fabric.a S. 6 months ago on Google
    Worst service in the world! If make an order, receive a notice that its out for delivery and called them 100 times (they check with delivery team, confirm that its on the way) - you can not be sure that it will be delivered! 3 times it happened to me, everytime some system issue! You have to close this company, its useless!
    1 person found this review helpful 👍

  • 1/5 Muhammad W. 7 months ago on Google
    NEVER TRUST THEM!! Our dining set they assembled lost all the screws from the chairs and its been 3 weeks no one is responding to fix the issue. All they are blaming that Sir it is your mistake the chairs screws are coming out and no one is fixing it. Where as PAN HOME has excellent service, same issue with our bed and PAN HOME fixed it the next day. Don't Ever Buy Any Furniture From HOME CENTER
    1 person found this review helpful 👍

  • 1/5 Khaled G. 1 year ago on Google
    Last week on Tuesday I received an outdoor seating set. Next day on my very first usage of the chair it broke. I called and raised a complaint. After two days from my delivery another chair broke, it's obvious the quality is bad and it's very unusual for Home Centre to sell low quality, I called again to follow up and return the full set as it's obviously low quality. It has been a week and there's no response from Home Centre despite my daily follow up. If this mistreatment of your loyal customers will continue I will never set one foot in Home centre plus I'll report this mistreatment to Consumer rights. Complaint number: 433 4118
    1 person found this review helpful 👍

  • 1/5 natalia s. 1 year ago on Google
    Very bed quality. We bought sleeping bed and it was damaged in few weeks.We raised complain twice but they rejected and they said we moved the bed and it's happened. They don't want to fix at all. Please don't buy over there to avoid the same issue
    1 person found this review helpful 👍

  • 1/5 Patrick H. 4 months ago on Google
    WARNING: Do NOT buy from that company!! Extremely disappointed & frustrated. Their return policy is the WORST policy in the UAE and only beneficial for HOME CENTER. Customers are only allowed to fuel that company with their money. DO NOT SUPPORT THIS BUSINESS. Choose any other furniture shop.
    1 person found this review helpful 👍

  • 1/5 Ajna B. 1 year ago on Google
    Worst experience I ever had. I ordered about 10 items, the delivery was 24h, 3-4 items were delivered and for the rest I kept calling them every day for a week. I just got lies and excuses: the courier couldn’t find you (the previous one did with no issues), the cup you ordered got broken in transit (the cup was METAL, who are you kidding), the order is out for delivery (x7 every day I got this response)… and I still don’t have my items. So for the items and delivery I payed for I’m chasing them. I keep getting same response ‘we will escalate this and get back to you’ and I never got a call ever from them well guess what, I can escalate this somewhere else and it’s not gonna look good! Terrible experience!
    1 person found this review helpful 👍

  • 1/5 rasha e. 2 years ago on Google
    Horrible and disrespectful staff and customer service!!! Costumer service are nonprofessional and useless department. I bought a recliner and after one month it started squeaking. More than two months now and No One Cares to solve this problem!!!!!! And plus the costumer service lady says “we do not have managers to talk to”. And with every time I call they tell me lies, 3-7 working days and I wait!
    1 person found this review helpful 👍

  • 1/5 NW C. 2 years ago on Google
    I was going to detail the shady and incompetent practices of this company, but it’s clear from all the other reviews that people are well-aware already. I’m amazed that Micky Jagtiani and the rest of the Landmark Group allow Home Centre to practice such malfeasance and unfair policies towards customers. The DED needs to examine this company’s consumer practices immediately.
    1 person found this review helpful 👍

  • 1/5 Matthew J. 2 years ago on Google
    1 star is too generous. Everything I call to complain about damaged goods delivered, they tell me someone will call me back. But this never happens. They also told me to reach out to them via whatsapp and obviously nobody has replied to my messages. They take your money and ignore you.
    1 person found this review helpful 👍

  • 1/5 Noorissa K. 2 years ago on Google
    I have never witnessed such exceptionally terrible service in my life. The customer support team was absolutely appalling, expecting the customer to follow up with them for an appointment that has been pending for over two months. I would highly recommend going to other shops instead of home centre.
    1 person found this review helpful 👍

  • 2/5 Moonlight 4 months ago on Google
    My recent shopping experience using their online channel is good and bad. The good part is easy to order and no big difference between online and offline presentation. The problem is in their order fulfillment. The first try had incomplete delivery and after that, the remedial delivery was quite delayed (4pm to 9:30pm). It seems the company put more effort in selling than after-sale operation, which seriously affect the consumer experience. Really not worthwhile.

  • 1/5 Samir K. 4 months ago on Google
    Bought Bissell ProHeat 2X carpet cleaner online in Home Centre had issue after 8 month raised complained to Home centre customer care, got cold response, insisted on raising complaint and asked for the complaint number, the customer service didn’t formally raised as complaint. Told someone will contact in 1 week time. Noone contacted! After that called multiple times not easy to reach them. Every time was told issue is escalated and someone will contact come and solve. Now the purchase is more than 1 year. Lousy customer service and support you can get. Will never by again from Home centre.

  • 1/5 Sanjana S. 2 years ago on Google
    HORRIBLE service. never again will I order from Home Centre. Not only was the dining set I received broken, but once i placed a return order - which as per them taked 2/3 business days - was with me the whole week! I had to call to follow up every single day only to get their false promises. In the end I had to go an drop it off myself. I do not recommend anyone to go here.

  • 5/5 Ronit R. 7 months ago on Google
    My name is Vignesh, me and my family visited Home center mirdif city center yesterday, we were looking for living and dining furniture, Mr Moies Ali Khan helped us to find the solution, infact we were planning to buy from our regular store but his (Mr Moies) skills and product knowledge motivated us to buy from here only. Customer service, very polite nature and greeting attitude of Moies made me to change my decision and I am very happy. Hope everything will be fine during delivery also. Thank u Moies, God bless and Home centre for such a pleasant shopping experience 😊

  • 1/5 firas j. 1 year ago on Google
    So bad service, They promised me they will call me next day under four months for 100 time, and nobody call me, right now they answer my call and tell me, the manager can not talk to customer, and you should accept the policy. In the end of the call tell me someone will call you today, like every time. I’m sure nobody gonna call me 😡

  • 1/5 G D. 1 year ago on Google
    It’s a shame because I like the look of their products and their prices but they now owe me a refund for almost 3 months. They keep coming up with excuses. The DED has been involved and even then I still haven’t got my refund. So many lies on the phone “tomorrow” “one working day” “8 working days”. Any and every excuse. Very poor. They owe me over 300 aed.

  • 1/5 MSB mahmoud S. 2 years ago on Google
    Very bad and have no respect for their customers Worst furniture company, believe me


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Amenities


  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Assembly service
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery

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