1/5 Omnia Al S. 9 months ago on Google
I
had
the
worst
customer
service
experience
of
my
life
that
has
truly
taught
me
to
never
ever
purchase
from
your
store
,
coming
from
the
most
loyal
experience
of
6
years.
1.
The
person
that
came
to
assemble
the
bed
came
way
earlier
and
forced
me
to
allow
him
to
assemble
the
bed
when
I
wasn’t
in
the
house
as
he
came
way
earlier
and
started
saying
I
have
other
appointments
to
assemble,
an
experience
I
have
never
had
with
you
before
nor
pan
emirates
or
homes
r
us.
I
understand
that
each
company
has
their
own
policy
but
both
stores
offer
vouchers
if
the
item
can’t
be
returned
or
offer
a
certain
amount
of
help.
2.
When
I
reached
the
house
he
had
at
that
point
assembled
the
bed
and
it
was
too
huge
for
the
space.
So
coming
from
what
the
Sharjah
Branch
informed
me
and
my
experience
I
asked
him
to
de-assemble
the
bed
and
return
it
as
I
no
longer
wanted
it,
it
is
still
not
used
and
it
hasn’t
been
24
hours.
The
man
refused
saying
he
didn’t
have
time
to
de
assemble
it
,
considering
he
didn’t
respect
our
time
either
and
just
abruptly
left
and
told
us
to
contact
customer
service.
After
being
placed
on
a
waiting
line
for
1
hour,
the
woman
who
talked
to
me
answered
by
simply
reciting
the
rules
without
attempting
to
find
a
solution
or
even
being
helpful
and
all
she
cared
about
was
finishing
ye
conversation
and
rushing
me.
Considering
your
values
and
I
quote
are
“
delivering
outstanding
value,
continuous
innovation
,
and
exceptional
customer
experience”
that
conversation
and
your
policy
does
not
relate
or
even
come
close
to
that
promise.
3.
I
don’t
understand
how
you
are
willing
to
sell
an
in
store
scratched
item
,
especially
if
it
was
last
piece
,
yet
you
can’t
return
an
opened
item
because
that
“doesn’t
do
good
to
offering
a
great
quality
to
the
other
customer
receiving
the
product”.
The
hypocrisy
is
evident
considering
if
you
truly
cared
you
wouldn’t
even
be
selling
in
store
scratched
items
or
even
having
that
as
an
option,
yet
you
can’t
return
an
unused
bed
that
was
forcibly
assembled,
and
came
too
early
based
on
the
time
we
asked
for
it
to
be
delivered,
and
received
the
rudest
customer
experience
for
the
assembler
and
the
on
call
agent,
without
even
offering
a
voucher
or
at
least
a
half
refund
or
even
taking
the
bed
which
I
no
longer
want.
I’m
incredibly
astonished
at
the
“Most
customer
friendly
retailer”
tittle
you
display
proudly
on
your
store
as
of
today
on
your
website.
I
didn’t
have
that
experience
with
pan
emirates
when
I
also
returned
an
assembled
glass
dresser.
I
ask
that
you
do
better,
train
your
employees
whether
it’s
the
assemblers
or
the
one
call
agent
to
actually
provide
help
rather
than
reciting
rules
because
I
can
guarantee
I
am
not
the
first
nor
last
customer
to
face
this
issue.
Please
contact
me
back
to
resolve
the
issue
of
invoice
number
40009208290820230520
as
after
being
a
loyal
customer
of
6
years
this
will
officially
be
the
last
time
I
ever
purchase
from
your
store.
Update
as
of
9:05:
after
speaking
to
some
sort
of
manager
for
a
long
period
of
time
via
a
phone
call,
here’s
my
last
statement.
I
hope
the
bed
was
worth
you
losing
any
stream
of
money
I
would
have
placed
towards
your
brand.
After
talking
to
a
manager
I
would
like
to
say
you
made
a
big
mistake
and
do
better
when
revising
your
policies
as
when
faced
when
such
a
repeated
issue
certain
changes
should
be
made,
to
upkeep
with
your
new
identity
you
are
trying
to
build,
based
on
the
official
website
of
UAE
that
states:
“Home
Centre
offers
outstanding
value,
quality
products,
and
exceptional
customer
experience
which
is
revealed
in
their
new
brand
identity
that
is
underpinned
by
their
customer-first
approach
of
enabling
every
home
to
tell
its
own
unique
story”.
It
truly
saddens
me
as
my
family
has
purchased
from
your
brand
for
years
but
it
seems
that
your
new
identity
doesn’t
really
care
about
customer
service..
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