1/5 Matthew K. 2 years ago on Google
Absolute
worst
experience
I've
ever
had
at
any
food
establishment
in
Ireland.
Business
allowed
another
customer
to
bring
a
large
parakeet
into
the
premises.
The
bird
was
placed
next
to
our
table
and
was
on
a
leash
with
its
owners.
When
we
were
served
cold
coffee
and
inedible
food,
the
bird
flew
from
its
chair
and
landed
on
my
friends
back,
causing
her
to
spill
her
coffee
on
herself.
The
owner
of
the
bird
apologized,
however
the
staff
at
the
cafe
did
nothing
to
help
my
friend
or
replace
our
food.
The
bird
had
been
leaving
droppings
on
the
floor
and
it
was
overall
a
disgusting
experience.
My
friend
and
I
got
up
to
leave
and
were
expected
to
pay
€29
for
food
we
did
not
eat
and
having
a
bird
leave
my
friend
a
victim
of
nervous
shock.
When
this
was
contested
with
the
manager,
he
described
the
premises
as
"pet
friendly,"
saying
that
"the
prices
are
on
the
menu"
if
I
wasn't
happy
paying
for
what
had
just
happened.
Absolutely
no
apology
and
no
recognition
of
their
failure
to
provide
a
safe
dining
experience.
According
to
the
food
safety
authority,
access
for
animals
to
food
premises
requires
that:
-Such
access
to
customer
dining
areas
is
taken
into
account
within
the
food
safety
management
system
in
operation
in
the
food
business
-The
dining
areas
are
monitored
-Every
effort
is
taken
to
ensure
that
food
cannot
be
contaminated
-Dogs
and
other
pets
are
kept
under
the
control
of
the
owners,
and
-Proper
procedures
are
in
place
to
deal
with
any
contamination
of
the
premises.
This
incident
was
the
result
of
a
complete
negligence
on
behalf
of
the
business
premises
and
has
been
reported
to
the
HSA.
My
friend
is
seeking
medical
attention
as
she
burned
herself
during
the
incident
and
is
concerned
about
food
contamination
due
to
the
live
bird
leaving
droppings
on
our
table.
The
response
of
the
manager
was
perhaps
the
worst
thing
about
this
experience,
and
hence
I
would
advise
others
to
avoid
this
cafe
at
all
costs.
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