1/5 Dearbhla F. 2 years ago on Google
Unimpressive
hotel
charging
very
inflated
prices
for
a
well
below
par
service.
Just
returned
from
a
3
night
Christmas
package
at
this
hotel.
Paid
€2676
+
some
add
on's
for
drinks
etc
for
3
night
for
4
adults.
Firstly
we
were
met
by
complete
disarray
at
the
check
in
desk.
Broken
English
from
staff
who
evidently
did
not
have
any
understanding
of
what
was
included
in
our
package.
The
hotel
was
clearly
under
staffed
during
breakfast
service
on
2
of
the
3
mornings
during
our
stay
with
long
waits
for
basics
like
teas
and
coffees
to
our
table.
The
hotel
served
a
buffet
style
Christmas
dinner
where
we
had
to
queue
for
food
which
was
of
very
average
quality-
social
distancing
was
non
existent-
the
buffet
was
a
mess,
no
clear
direction
on
foods
and
staff
appeared
to
be
just
standing
there
not
engaging
with
anyone-
we
were
travelling
with
two
older
guests
who
were
left
completely
muddled
by
this
half
hazard
display
-
not
what
you'd
expect
for
this
sort
of
money!!
We
did
not
receive
evening
nibbles
as
per
the
package
which
we
had
paid
for
and
were
left
hungry.
The
staff
were
unaccommodating
to
our
requests
to
send
some
food
to
our
room
and
when
advised
that
we
would
leave
the
hotel
and
feed
ourselves
elsewhere
that
night,
they
finally
made
up
4
small
sandwiches
-2
of
which
we
deemed
unpalatable.
We
brought
the
short
comings
of
our
visit
to
the
duty
manager
Chris
on
Christmas
night.
He
advised
that
he
would
have
management
call
us.
This
is
ultimately
what
annoyed
us
the
most.
We
received
a
call
from
John
in
management
the
following
morning.
He
firstly
tried
to
pass
the
problems
of
our
stay
off
by
offering
a
bottle
of
wine
with
evening
dinner.
We
declined
his
offer.
From
there,
he
was
in
his
own
words
going
to
''escalate
the
matter
and
get
back
to
us''
Needless
to
say
we
never
received
any
follow
up
call
from
him
to
our
room,
our
mobile
phone
or
our
email
(all
details
of
which
are
available
on
our
booking
form).
Shame
on
John.
He
never
bothered
and
has
left
us
exceptionally
annoyed
never
to
return
to
Clontarf
Castle.
Ps-
The
TV
in
the
room
where
we
stayed
(Room
204)
doesn't
work
properly
-
the
channels
are
freezing
at
intervals
which
leaves
TV
viewing
impossible.
We
did
mention
this
to
counter
staff
during
check
out
-yet
another
issue
to
be
addressed
and
not
what
you'd
expect
from
a
hotel
calling
itself
a
Castle.