3/5 Adrian N. 1 year ago on Google
We
booked
a
deluxe
Queen
Room
with
a
bath
and
view.
When
we
checked
in
we
were
told
we
had
been
upgraded
to
a
room
in
the
College
Wing.
The
College
Wing
is
a
recently
refurbished
part
of
the
hotel
with
much
more
modern,
compact
rooms
than
the
traditional
older
style
that
you
expect
from
a
historic
hotel
like
this
one.
The
room
we
were
given
was
small
(around
half
the
size
of
the
deluxe
Queen),
with
no
bath
and
no
view.
It
was
very
dingy
with
little
natural
light.
When
I
returned
to
check
in
to
query
this
I
saw
a
different
member
of
staff
who
told
me
the
College
Wing
rooms
were
standard
rooms
so
it
was
in
fact
not
an
'upgrade'
but
more
a
downgrade.
I
feel
like
because
we
are
young
and
were
dressed
casually
on
arrival
they
tried
to
palm
off
their
less
popular
rooms
to
us.
However
we
were
quickly
put
into
a
deluxe
Queen,
which
after
all,
is
what
we
paid
for.
As
well
as
this
bumpy
start
to
our
visit
there
were
several
awkward
encounters
with
staff
that
you
don't
expect
of
a
4*,
being
told
we
couldn't
bill
to
our
room
in
some
circumstances
when
other
times
it
was
fine,
at
check
out
being
told
we
had
paid
then
when
I
returned
to
pick
up
a
receipt
being
told
we
had
not
paid,
just
unnecessary
admin
that
made
the
visit
much
more
effort
than
it
should
have
been.
Aside
from
these
points,
the
final
room
we
were
given
was
very
good
and
the
bed
was
excellent,
very
comfortable.
The
breakfast
was
great
with
a
wide
selection
of
good
food
and
the
staff
were
all
incredibly
helpful.
Overall,
would
I
stay
here
again?
For
the
cost,
and
considering
the
experience,
it
has
to
be
a
no.