1/5 Aedín M. 8 months ago on Google
Firstly,
the
man
at
reception
couldn't
find
my
reservation.
After
he
rang
'reservations'
I
was
told
that
my
booking
was
there
but
had
been
lost
since
they
changed
computer
systems.
I
was
then
told
that
although
I
knew
I
had
prepaid
100%
of
the
money
for
the
room,
they
believed
that
as
their
computer
systems
had
changed,
the
money
I
paid
had
bounced
back
into
my
account
and
I
still
owed
over
900
euro.
I
was
very
uncertain
about
this
and
after
checking
my
bank
statement
the
money
had
in
fact
NOT
bounced
back!
Therefore,
they
agreed
that
I
HAD
paid
the
room
in
full!
I
was
absolutely
appalled
by
this!
The
Sandymount
Hotel
had
tried
to
charge
me
nearly
2
thousand
euro
for
three
nights
B&B!
On
top
of
that,
it
is
stated
on
the
website
that
there
is
free
parking,
however
the
parking
is
EXTREMEMLY
limited.
I
was
told
by
the
receptionist
that
I
could
park
on
the
side
of
the
road
but
that
I
would
have
to
return
to
my
car
every
three
hours
to
pay
for
a
parking
ticket....
outrageous.
The
man
who
was
the
receptionist
was
the
most
arrogant
and
obnoxious
person
I
have
ever
had
to
deal
with.
He
spoke
down
to
me
and
treated
me
with
so
much
disrespect,
I
couldnt
actually
believe
how
little
empathy
he
portrayed.
During
dinner
we
were
also
charged
for
two
glasses
of
wine
that
the
table
in
front
of
us
orded,
thankfully
I
noticed
this
before
I
paid
for
the
bill.
We
had
to
ask
for
a
bottle
of
tap
water
3
times
during
dinner
and
recieved
drinks
we
had
ordered
30
minutes
beforehand,
after
our
starters.
During
breakfast
we
got
our
tea
and
coffee
after
we
had
eaten
and
even
overheard
the
man
beside
us
asking
for
a
pot
of
tea
three
times
before
getting
up
and
leaving.
I
was
also
told
by
the
male
waiter
after
ordering
cider
during
dinner
that
he
thought
only
men
drank
it!
I
have
never
had
to
deal
with
people
who
were
rude
and
did
everthing
at
a
snails
pace.
There
was
a
red
haired
waitress
during
breakfast
who
looked
like
she
was
the
only
one
who
knew
what
she
was
doing
and
kept
everthing
ticking
over!
There
was
also
a
lady
during
dinner
who
was
the
manger
I
believe,
who
seemed
to
be
fixing
all
the
problems
the
others
had
created
and
was
impeccable
at
her
job.
This
Hotel
needs
to
re-train
the
majority
of
their
staff
in
customer
service
and
general
manners!
If
you
do
intend
on
staying
here
please
ensure
you
check
all
your
bills
before
you
pay
for
anything!