Caffè Nero image

Caffè Nero

Coffee shop

Casual coffee shop with a menu of light dishes & specially blended hot & cold drinks. People often mention coffee, good, staff, nice, Nero, shop, service, toilet, Good, friendly,


Address

51/52 King St S, Dublin, D02 YA03, Ireland

Website

caffenero.com

Contact

+353 1 707 9868

Price rating

$$ $$

Rating on Google Maps

4.20 (984 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 7 am to 9 pm
  • Wednesday: 7 am to 9 pm
  • Thursday: 7 am to 9 pm
  • Friday: 7 am to 9 pm
  • Saturday: 7 am to 9 pm
  • Sunday: 8 am to 9 pm
  • Monday: 7 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: coffee (60) good (15) staff (14) nice (14) Nero (14) shop (10) service (9) toilet (8) Good (8) friendly (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Stefani P. 2 years ago on Google
    One of my go-to cafés around Grafton Street. The coffee and the croissant are delicious . The decor has many dark academia elements, very cozy interior. Never had any problems or complaints, the staff are very lovely. Overall a really nice café that is worth visiting if you’re in the area.
    3 people found this review helpful 👍

  • 1/5 Amy 6 months ago on Google
    I've never been to such a filthy coffee shop. I'm not one for such a bad review but this is necessary and I do apologise to the owner. Toilets - dirty stained floors, very smelly, no soap. Huge roll of tissue that I had to pick up off the back of the toilet and unroll. Period blood stains all over the sanitary bin. Shop - filty! , sticky dirty floor all the way through. Dirty tables we had to move used cups off our table onto another. The dust was very thick on the book shelve and books (gross). The armchairs and sofas are absolutely disgusting omg I've never seen such bad condition furniture in a coffee shop. Ye maybe your tryna go for the "friends" look but these are bad. Staff - unhelpful, very slow, girl rolled her eyes at me when I said I was sitting in, i got ignored when I asked how are you and got no thanks. I will not be back here unless management focused on what a business should be. Also the fruits flies and blue bottles flying around was a huge no no for me. Its like an infestation. Shows a sign of the conditions in there. Also at the disabled toilets there was 2 or 3 big black bags of rubbish blocking the door.
    2 people found this review helpful 👍

  • 4/5 Michael C. 4 years ago on Google
    Usual great coffee but dishes lying round uncollected floor slightly grubby
    1 person found this review helpful 👍

  • 5/5 Austin R. 4 months ago on Google
    I love Cafe Nero, first it serves great coffee, nice blends and types so it is a coffee house first. Ambience is similar in them all, relaxed, laid back and comfy. Everything about Cafe Nero is laid back, staff are knowledgable and always friendly.
    1 person found this review helpful 👍

  • 1/5 Mandie B. 1 year ago on Google
    Had iced coffee here. So glad we weren't eating when I saw the state of the place, really dirty looking floor, counters, all behind the counter was really grubby, surprised they have kept their Nero franchise.
    1 person found this review helpful 👍

  • 4/5 Robert R. 4 years ago on Google
    I go there often, It's a cosy place and the coffee is good (although the quality changes a lot depending on the barista). I would give it 5 stars if they could avoid wasting too much disposable cups while preparing coffee and also stop that behavior of giving take away cups to people that are taking it in
    1 person found this review helpful 👍

  • 1/5 Luka G. 1 year ago on Google
    Dirty. Been there twice for lack of better options, both times there were no clean seats/tables available in the whole place. They are left like that for so long that flies swarm through the place and into your coffee. Otherwise better than Starbucks, but still too pricey. (was able to find cheaper Illy coffee elsewhere)
    1 person found this review helpful 👍

  • 4/5 Melanie B. 2 years ago on Google
    Outdoor seating was pleasant but marred by a noisy, talentless busker nearby, and an overwhelming smell of urine from the surrounding street (neither, to be fair, was within the control of the café). Inside, however, was lovely. Low lighting, booklined walls, lots of space between tables, and very friendly staff. Pleasant food and drink.
    1 person found this review helpful 👍

  • 4/5 Kat F. 3 years ago on Google
    Nice option for having a nice cup of hot beverage when in Grafton shopping district. The staff is very friendly and helpful. The place is very cozy, although it used to be hard to find a place to seat at times. Always had good experiences there tough.
    1 person found this review helpful 👍

  • 4/5 Eraldo 5 years ago on Google
    20 meters far from St. stephen’s green shopping center lovely cafe with really nice decoration and good quality of coffee... the staff is really friendly as well... perfect if you want a quite and comfortable place...
    1 person found this review helpful 👍

  • 1/5 Aoife E. 1 year ago on Google
    The luxury hot chocolate and speciality white chocolate mocha were not tasty at all at my last visit. More akin to powder out of a tin mixed with hot water. Not worth the higher prices charged. Also the toilets were in very bad shape (untidy and had a bad smell). Had been here many times previously and had not had this experience. Hoping it was just a bad day. The staff as ever were lovely though.
    1 person found this review helpful 👍

  • 2/5 Tyler D. 1 year ago on Google
    Chocolate is like water with a small flavour. Frapuccino was good neither. Good thing, available sits downstair and open until "late".

  • 3/5 keith c. 1 year ago on Google
    Coffee good, clean and tables are clean also. Very slow but good customer service. Don't go in if your in a mad rush.

  • 5/5 Miroslav O. 1 year ago on Google
    Good coffee. Would be even better when there is not a broken locking mechanism on men toilet door. Atmosphere is great there

  • 3/5 Tomasz W. 2 years ago on Google
    I liked the interior design and the general feel of the place. Coffee was ok too but the server seemed disinterested and was unable to suggest suitable options.

  • 4/5 Dia G. 2 years ago on Google
    Lovely baristas, not many avalible seatd but the back of the cafe is extremely cosy! Will definetly come again just for the vibe.

  • 5/5 Rose Perception B. 2 years ago on Google
    Love the atmosphere in this case! Very cozy. If you are looking for a place to get some work done on your laptop- give it a try!

  • 4/5 David G. 4 years ago on Google
    Nice and cosy for a coffee/ laptop

  • 5/5 Rachael M. 4 years ago on Google
    Love this coffee shop. Very cosy

  • 1/5 Brendan D. 4 years ago on Google
    Stopped here early Saturday morning. Was grunted at by barrista,while the other two ran the other way when I walked up to the counter. Asked for an extra shot in Latte and got a reply "what". Shocking experience.

  • 4/5 marie a. 4 years ago on Google
    (Translated by Google) Very nice place, quiet, sofa, good coffee music and snacks at affordable prices (Original) Lieu très sympa, calme, canapé, bonne musique café et petite restauration à des prix abordables

  • 1/5 Donierus 1 year ago on Google
    Asian woman serving had an extremely sour face to begin with. She then started talking bad about me with her employees even though I didn’t say anything to her. I told her I don’t know how to use the app and she tried helping but made a mistake and tried blaming me for it. Imagine blaming a customer for your own mistakes acting. Hire people that know how to use Cafe Nero apps and don’t talk about the customers behind their back to the employees. It’s a shame because I like cafe Nero, just not this place.

  • 5/5 Laura 6 years ago on Google
    Part of a large European coffee chain, but feels like an independent coffee house. Large, cozy atmosphere with comfy couches, bookshelves filled with old books and vintage décor. Good place to rest your feet, catch up with a friend, read, or work on a laptop. The basement is quieter and less busy and has a large table with outlets nearby so you can charge devices. Nice selection of hot and cold drinks, as well as sandwiches and treats.

  • 4/5 Hugh P. 7 months ago on Google
    Very handy coffee shop since it's open so late, making it good for hanging out in town without needing a pub. Seating is decent and the same as you'd find in any other Nero so no complaints there The coffee here can be quite bitter

  • 4/5 J L. 5 months ago on Google
    It opens until 9, that’s nice. So many otherplaces close too early…

  • 4/5 Steven P. 3 months ago on Google New
    Staff were very friendly and helpful and the food and coffee was nice the day my family went in. Able to get vegan porridge and vegan coffee. Nicely newly decorated but only bad thing was the shop and toilet's were not very clean.

  • 4/5 Zeinab D. 3 months ago on Google New
    The four stars is just because it is convenient to buy from the cafe as it is nearby. However, it is you and your luck whether you will get fast service or not and someone who smiles or frowns all the time. It is fine as I suspect they arent well paid

  • 2/5 Michael P. 10 months ago on Google
    Unfortunately it wasn't a good experience when we visited on the afternoon of Wednesday 26th April. Very poor customer service from a grumpy, unhelpful member of staff. We almost walked out! Then we sat down and the tables were all full of used crockery so we had to push that aside to make room for ours. Not what I've come to expect from Cafe Nero. Very poor show on this occasion.

  • 5/5 Shad O. 10 months ago on Google
    Lovely coffee shop. I was here with my partner on vacation and never go to the big chains when I travel. This us the coffee shop you want the bigs to be. Great service, great coffee, and get you on your way. Rocket fuel in hand.

  • 1/5 Anastasia S. 1 year ago on Google
    Went here to use my free coffee from the app. The customer service was atrocious, the woman didnt know how to use the app properly and made a mistake which she then tried to blame me for, she blamed me for not knowing how to use the app although I clearly asked her how do I use it. So then I use my free coffee after the difficulties at the beginning. I even apologised for not knowing how to use the app. After she started making coffee I heard her talk with her employees clearly talking out loud about me, she even said ‘PEOPLE’ after an employee asked her what’s wrong. I couldn’t stand there and listen so I left. I wasted a free coffee code and it’s a shame because I love this place. I don’t know the woman’s name but she’s Asian

  • 5/5 William S. 4 years ago on Google
    Outstanding and dependable coffee purveyors! I have stopped in many times and locations and been pleased every time! Comfortable digs too. Sweet location on walk street central to Dublin.

  • 1/5 kenneth L. 1 year ago on Google
    Went in to order a coffee today and only after taking payment for it did the staff member tell me the toilets weren't working. I asked where there was a toilet nearby and was directed to Cafe Nero on Dawson St. Took my seat after using the one toilet that's working, downstairs. Now being told that the area i'm now sitting in will be closed at 7.00pm. Had gone into Cafe Nero in Stephens Green in the first place because it's open til 9 and I'd have time to get a good bit of work done. Now I'm getting uprooted at 7 in another branch. They had signs up explaining that its takeaway cups only, but no notice about the lack of toilet facilities. Not good enough.

  • 1/5 Timeless Cakes 4u Timeless Cakes 4. 1 year ago on Google
    Coffee is fabulous but the mugs were chipped. Staff abrupt, no pouring cream or Almond milk on offer. Couldn't tell up how much a KEEP CUP was that we wanted to buy. 😢 very disappointed as love. Love the coffee.

  • 5/5 galactic f. 1 year ago on Google
    Beautiful interior with pretty decorations. Warm and cosy so you can sit down and enjoy a drink during cold weather. The coffee is delicious and very high quality. I ordered an iced Americano with a squirt of vanilla syrup (extra syrup is free). The atmosphere is warm, comforting and had a very New York coffee shop feel. The staff are patient and friendly. The location is fantastic, very close to St Stephens green, so you can grab a drink and sit down to appreciate the park's fantastic nature. Reasonable prices. Overall, a very nice coffee shop hidden between the busy streets of Dublin city.

  • 5/5 Dorota M. 1 year ago on Google
    Had a nice cup of coffee, would recommend to anyone

  • 2/5 D M. 1 year ago on Google
    Great coffee, but the place reeks. Dirty tables inside and outside. Cigarettes, napkins, and general dirt everywhere. Lazy management.

  • 1/5 The N. 5 months ago on Google
    Asked for an iced cappuccino and the trainee made it. It was just a cup of foam with a shot of espresso at the bottom, I know trainees are new so I politely asked the non trainee if she could remake it as this was clearly not a cappuccino. She then proceeded to try and gaslight me into thinking that was how cafe Nero made their cappuccinos and rolled her eyes at me while whispering with other staff members and sniggering. I was a barista for 3 years and I know what a cappuccino looks like. Every time she’d walk past my table she’d roll her eyes. Just so strange because I was very polite and understanding that trainees make mistakes. Never recommending this place to anyone

  • 5/5 Aisling T. 1 year ago on Google
    Came in for a coffee this evening, red haired person seemed to be the only one working but was so lovely despite it looking to be a stressful time with lots of customers. Coffee was also one of the best I’ve gotten in a while. Got a nice seat in the downstairs area - really cool vibe there.

  • 5/5 Eng. M. 3 years ago on Google
    Best coffee ☕️

  • 5/5 Tallann M. 3 years ago on Google
    Consistently quality 👌

  • 5/5 Diana D. 3 years ago on Google
    AMAZING! Very warm and calm. Has very comfortably couches and calming illumination. The coffee has high quality and its very tasty.

  • 5/5 Sabrina Budweg D. 3 years ago on Google
    Amazing coffee and amazing people

  • 2/5 Michael A. 3 years ago on Google
    It's a pity the way the world is gone. I liked going in here for a coffee but then I witnessed something very sad, an old lady came in for a tea/coffee and she didn't have a bank card so she was turned away even though she had legal tender. The poor lady left in a hurry upset and embarrassed by what happened. I'm kicking myself for not getting to her in time to get her the cup of tea/coffee. There is something not right with a cashless society if people can't have compassion for the elderly.

  • 5/5 Abdullah h. 3 years ago on Google
    (Translated by Google) One of the most beautiful places where you study the place is the amount of calmness and rosan they have carrot cake, something from the other is very delicious (Original) من اجمل الاماكن اللي تدرس فيها المكان فيه كمية هدوء وروقان عندهم كيكة الجزر شي من الاخر لذيذة جدا

  • 5/5 vino b. 3 years ago on Google
    Food is excellent and the staff are very friendly and helpful highly recommend a visit here

  • 5/5 Gerry C. 3 years ago on Google
    Love this branch of Caffe Nero, it's like having super coffee in your living room.

  • 1/5 Geoffrey F. 4 years ago on Google
    Terrible service. Arrived and there was already a gentleman in the queue getting served. The guy behind the counter was incredibly slow and even decided to make himself an espresso half way through the order and proceeded to drink it. Two drinks took close to 5-7 mins to prepare. I ordered my drinks and was again waiting a long time, all the while there is a large queue building behind me. The guys coworker was simply cleaning down her utensils and containers actively watching the queue get larger and larger. Three or four people at the back of the queue simply left having seen how slow things were moving. I've worked in many facets of the service industry, if you have customers you drop everything and serve your customers once they are served you then continue your other duties. Its customer service 101 and a simple thing massively overlooked here. Some staff training definitely needed.

  • 2/5 Max J. 4 years ago on Google
    Good

  • 5/5 sakk s. 4 years ago on Google
    Any one think that Starbucks the best coffee, aroma, service, value for money ....think again and try Nero.

  • 5/5 Kilian D. 3 years ago on Google
    Best hot chocolate in Dublin

  • 3/5 Jo B. 4 years ago on Google
    Very quiet when I was there but can be extremely busy. Limited seating. But nice surroundings and decor. Good coffee and limited selection of food. Overall ok.

  • 5/5 Neli V. 3 years ago on Google
    Very nice place and good coffee👍💯

  • 5/5 Dragutin C. 3 years ago on Google
    Only Nero I could find open in this crazy times - just for that 5 stars!

  • 4/5 Anthony F. 3 years ago on Google
    As someone who loves their cup of tea 10 out of 10 and lovely cup of coffee will definitely go back

  • 4/5 arshdeep k. 4 years ago on Google
    I had hot mocha coffee and cold latte coffee. Both the coffees taste good and it has got an old Caffe vibe to some extent. Decent place to chill at.

  • 5/5 Johan S. 4 years ago on Google
    One of my favorite place in the city to have a cup of joe, read and study on few things. It can get pretty busy during the evenings or weekends but the WiFi usually doesn't fail and pastry/coffee are good.

  • 5/5 奥田真樹子 4 years ago on Google
    (Translated by Google) A cozy cafe. (Original) 居心地いいカフェです。

  • 4/5 Gavin 1. 4 years ago on Google
    Good place to get a coffee

  • 5/5 John C. 4 years ago on Google
    Great coffee

  • 5/5 Con G. 4 years ago on Google
    Very comfortable and staff very good.

  • 4/5 Michael D. 4 years ago on Google
    Cosy and warm. Nice coffee and cakes

  • 5/5 Ludo L' A. 4 years ago on Google
    (Translated by Google) Super nice little corner for a coffee break or a little four hours. In the background, a real chimney fire with a very British decor. (Original) Petit coin super sympa pour une faire une pause café ou un p'tit quatre heures. Dans le fond, un vrai feu de cheminée avec une déco very British.

  • 5/5 Ciara M. 4 years ago on Google
    Great coffee

  • 1/5 Maria Antonia Garcia M. 4 years ago on Google
    (Translated by Google) Too bad it doesn't have a working toilet (Original) Muy mal no tiene wc en funcionamiento

  • 5/5 Humairaa A. 4 years ago on Google
    Good place to grab a coffee and study

  • 5/5 Kateryna M. 4 years ago on Google
    Love the atmosphere

  • 4/5 caoimhe f. 4 years ago on Google
    Wow Nero is great for the Vegan raspberry croissant and there meatless meatballs panini and all so sausage rolls vegan so delighted to here this . think will be going here amazing .

  • 3/5 Pamela D. 4 years ago on Google
    Cafes are all understaffed and dirty.

  • 5/5 Trevor G. 4 years ago on Google
    My favourite place for coffee ☕😎💙

  • 4/5 N M. 4 years ago on Google
    Good place to be in in Dublin since this Italian chain cafe was influenced all over the world

  • 3/5 Maja,Maria S. 4 years ago on Google
    Ahh well, another chain coffee shop....

  • 2/5 Jozef K. 4 years ago on Google
    Coffee was nice. We had a tiramisu and chocolate fudge cake. The both were bad, very bad. Fudge cake was too dry, tiramisu was a bad choice too, it was far away from tiramisu. If I can recommend, staff should take a better care of toilets. There was a cleaning sign list, but gents toilet was awful. A soap dispenser broken, no hand towels,dirty toilet brush... seating and atmosphere ok


Call +353 1 707 9868 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Vegan options
    • ✓️ Prepared foods
    • ✓️ Vegetarian options
  • Accessibility
    • ✗ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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