1/5 Linda S. 11 months ago on Google
Very
very
disappointing,
service
was
complete
rubbish,
right
from
the
start.
No
one
to
help
with
luggage,
told
to
use
the
lift,
(my
husband
is
almost
80!).
3
times
we
asked
for
help,
the
lift
at
reception
wasn’t
working,
had
to
struggle
between
the
two
of
us,
the
few
staff
that
were
there,
just
walked
past
us.
Eventually
a
member
of
staff
helped
us
and
then
when
we
got
near
our
room
a
very
nice
gentleman
who
was
servicing
the
rooms
took
over.
Not
what
you
expect
and
not
a
good
first
impression.
This
lack
of
service
continued
for
our
whole
stay.
Had
dinner
at
the
hotel,
very
very
average,
fine
if
you
like
soggy
fries!
Breakfast
,
well
where
to
begin…..
staff
who
looked
like
they
didn’t
want
to
be
there,
not,
took
several
requests
one
morning
before
we
got
tea
and
then
when
we
did
it
was
stone
cold,
it
had
literally
been
made
with
cold
water,
when
we
pointed
it
out,
the
young
lady,
just
swiped
it
away
without
any
apology,
although
in
fairness
her
colleague
did
come
over
afterwards
and
apologise.
Food
at
breakfast
was
pretty
much
dried
up,
very
disappointing
and
frankly
not
good
enough.
This
is
not
a
cheap
hotel,
they
really
need
to
get
their
act
together
and
sort
out
the
basics,
starting
with
staff
who
actually
want
to
work
in
hospitality
and
make
the
paying
guests
feel
welcome.