McDonald's Artane image

McDonald's Artane

Fast food restaurant

Classic, long-running fast-food chain known for its burgers & fries. People often mention order, staff, service, drive, cold, time, burger, clean, meal, good,


Address

Artane Castle Shopping Centre, Kilmore Rd, Dublin, Ireland

Website

www.mcdonalds.ie

Contact

+353 1 832 7370

Price rating

$ $$$

Rating on Google Maps

3.90 (1.5K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 7 am to 11 pm
  • Wednesday: 7 am to 11 pm
  • Thursday: 7 am to 11 pm
  • Friday: 7 am to 11 pm
  • Saturday: 7 am to 1 pm
  • Sunday: 7 am to 12 pm
  • Monday: 7 am to 11 pm

Featured Reviews


Frequently mentioned in reviews: order (23) staff (13) service (12) drive (10) cold (7) time (7) burger (7) clean (7) meal (6) good (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Selina C. 2 years ago on Google
    I ordered a Big Mac without cheese and extra lettuce and onion. 1h after they brought me the hamburger without lettuce and with cheese, cold. When I called the guy asked me why I didn’t order by healthy are!! That he doesn’t know, I had to contact just eat. They received the order from them. But in the ticket and the label said Not cheese and extra lettuce and onion. Very disappointed with their service.
    6 people found this review helpful 👍

  • 4/5 Harikrishna R. 1 year ago on Google
    Drive thru McD, great place to have food. Good service, value for money. Expect Kid gangs around.
    4 people found this review helpful 👍

  • 2/5 anthony d. 1 year ago on Google
    Drive thru and in-store slower than other McDonalds. Orders wrong I would say 25% of the time. Recently the food has gone to hell too so I'll avoid from now on. The Malahide road branch is a much better experience. How could anyone serve a hamburger like this decrepit thing in the picture. Sort it out!!
    3 people found this review helpful 👍

  • 1/5 Dean. !. 10 months ago on Google
    I rarely get McDonald’s because whenever I do, the order is wrong or they don’t have what I want. Unfortunately today is no different! I ordered my meal in the drive thru and asked for extra sauce. I was surprised to be charged 30c for it, however I decided not to make a deal of it and continued on. I always check my order before I leave to make sure it’s correct. Sadly, on this occasion, again it was wrong I got no sauce and they gave me the incorrect burger and incorrect size portion of halloumi fries. It was very clear that they didn’t bother reading the order or they just don’t know how to read at all(low skill workers and English not first language). I had to park up, go in and fix it, and was met by a non national rude woman who seemed like she hated her job and life. She basically launched the food at me and acted as if I was a huge inconvenience being there. After she rectified the order she turned on her heel and didn’t ask if I was satisfied and if everything was ok. Shocking!
    3 people found this review helpful 👍

  • 2/5 jodie d. 1 year ago on Google
    Went in today with my daughter place needs a good clean. Bathroom had wet tissue everywhere, tables weren't clean had to clean a table myself, tablets for the kids had dirt on the screens. First time I've seen it this Dirty. Empty used orders left on tables floor was filthy
    3 people found this review helpful 👍

  • 2/5 Lar G. 1 year ago on Google
    This place can be hit and miss. I’ve been coming here since I was a kid and it hasn’t changed a bit other than adding a play area for kids and the cafe which never seemed to be busy. The biggest problem is orders being incorrect. I’ve had multiple instances where I was either left short of an item or provided with the completely incorrect item. The only good thing is that the drive through is quicker than Coolock and the Frappes. Other than that, I’d avoid this place but that goes for all McDonalds and not just this one
    2 people found this review helpful 👍

  • 1/5 John J. 9 months ago on Google
    Pitiful portion sizes. Way below the regular standard of other outlets.
    2 people found this review helpful 👍

  • 4/5 Gráinne O. 11 months ago on Google
    Was here for a quick bite before meeting friends. Service was very good, especially from Stephen. The thing with McDonald's, the food is always consistent, which is great as you always know what to expect.
    1 person found this review helpful 👍

  • 3/5 Seán T. 1 year ago on Google
    I was really disappointed by my last two drive thru visits. Both times the order processing was really slow and the number of orders being handed out over time was very low. This starkly contrasts from normally excellent and speedy service. Normally one of the best McDs in North Dublin.
    1 person found this review helpful 👍

  • 1/5 Carl B. 1 year ago on Google
    Use to be the best mc donalds around its gone to the dogs drive ture is a joke kids working in the place have u waiting 15 minutes just to order your food in the drive ture and den cuts off half way ture the order an takes other order off someone else never again avoid this place last time ill ever go sort your staff out they haven't a clue ....
    1 person found this review helpful 👍

  • 3/5 Leo 2 years ago on Google
    the drive through is busy, and the indoor purchase is not no served efficient way because no counter staff , may encourage people to use 2 machines there, i prefer order on counter so i could add my personal preference, e.g. no ice on drink
    1 person found this review helpful 👍

  • 5/5 Will M. 2 years ago on Google
    Has to be the best one around, food is actually always so fresh. Never feel like your chips have been sitting there for an hour and the burgers actually look like the pictures.. And the staff are always so nice, always drop over a balloon or flag or something for my 3 year old and not even like we do be there so much they know us, thru just nice and friendly.
    1 person found this review helpful 👍

  • 5/5 Tom D. 9 months ago on Google
    Generally go for early morning coffee and breakfast- counter staff very pleasant and courteous . Enjoy dining in and getting ready to face a busy office
    1 person found this review helpful 👍

  • 1/5 Fiana T. 7 months ago on Google
    Large order for kids party to be delivered . It arrived 20 minutes late, cold and 3 meals were missing. I called Artane their solution they'd give me the missing food no problem if I drove over and picked it up. In the middle of party went to get it. It was not ready and they gave my husband hassle instead of apologising for charging for food we never got or the major inconvenience of having collect it. A bad experience all around. NEVER AGAIN.
    1 person found this review helpful 👍

  • 4/5 John O. 1 year ago on Google
    Grandchildren love the odd McDonald's. Like a big Mc myself now and again. Nevertheless, the staff were polite and friendly. Will return if,'God, spares me.

  • 5/5 Jennifer. W. 8 months ago on Google
    Very nice , nice staff,missing ingredients no napkins or sauce or straws check tray before service leaves table but in all fairness rectified quickly.waited for staff to clean table a while. Plenty of parking space close to arcane Castle shopping centre where inside is tesco ,and pennys where u find wheelchair/buggy access and baby changing units

  • 2/5 Tony J. 6 months ago on Google
    Be sure to check your order before driving away from the collection window! Just got home to discover my med fries that I paid for were missing! Shame on me, this is hardly the first time. Must be part of their business model since at least half the time there is food paid for but missing or instructions completely ignored. Shockingly poor service, a total rip off.

  • 5/5 MaLeah D. 4 months ago on Google
    Good place to grab quick lunches after our Sunday mass as a treat to my daughter wanting a big mac and a smoothie while I had my chicken wrap of the day and cappuccino all freshly made. 🍔 🍟 😋 🌯 ☕️ Service was efficient there was a bit of wait as it's weekend, families were out for treats. But inspite there were plenty of seats to eat comfortably without rushing. Place was clean and tidy, kids has play area so you can pick a spot away of noise if you choose. 😉

  • 4/5 mrs m. 1 year ago on Google
    My meal was at the appropriate temperature. Chips were hot and Big Mac freshly made. Staff were good. Not too long to wait.

  • 3/5 Neil Y. 5 months ago on Google
    I ordered a bacon roll and attempted to ask a brief question at the counter. However, my experience was marred by the indifference of the staff. Despite the restaurant being nearly empty, five staff members were engrossed in laughter and conversation in the kitchen, completely ignoring my presence. I waited patiently for several minutes but eventually gave up and left. The lack of attention and service in an almost empty restaurant was indeed disappointing.

  • 2/5 Jan C. 1 year ago on Google
    Not good service on this occasion. There was no coke or any fizzy drinks to ger with a meal. They did have orange juice but the person I was getting the meal for couldnt drink orange juice. The queue was very bad in the drive through.

  • 5/5 Audrey C. 4 months ago on Google
    Best McDonalds around! Friendly staff, very clean seating area, brilliant customer service, and very quick to get orders ready.

  • 5/5 Annette K. 5 months ago on Google
    Excellent service and great food . Our 3 grandchildren were very happy and so were we. Thank you

  • 3/5 Rachel D. 1 year ago on Google
    Drove through the drive thru. Using the app, tried to order 3 extra value meal €4 each and a double quarter pounder €3 my bill €15 and 2 dips 20 cent each. Was getting charged €19.40. Told the girl that's wrong so she got a guy to help her put the order in again. Eventually we got the order sorted. Got home with my food and they forgot the quarter pounder 🤬

  • 1/5 Denise M. 1 year ago on Google
    always get my order wrong plain hamburger comes with everything and nuggets I get cheese bites . my son is allergic hence the plain burger . can't get through on phone and don't blame delivery staff. mac Donald's staff prepare order. horrendous. And if I could choose -1 I would. shame on you.

  • 1/5 Rebecca B. 1 year ago on Google
    Be careful with your drivers. You have just lost a customer for a driver that wasn't able to reach my house. He was rude and he also said that he was going to contact customer service and then call me back but he didn't. When I called customer service they told me that the driver brought the order back to the restaurant and so I could ask for a refund. The thing is that nobody informed me about my order and There was no notification on the Just eat app. Nobody was supposed to tell me about my order being cancelled ? I could have waited all night if it was for the driver or for you. Weird thing is that I ordered from you so many times and I never had problems with delivery. I will never order from you again. You can thank the delivery guy.

  • 1/5 Aaron A V. 1 year ago on Google
    I went to get a quick bite and had to wait longer than expected in the drive thru, and when I finally got my sweet burger and chips, they were cold and bland. I didn't even bother asking for a refund, and I'm sure I would have waited even longer if I had asked for it. I'll have to go somewhere else next time

  • 1/5 Xy X. 2 years ago on Google
    My food was delivered cold and soggy. Chicken mayo burger wasn't horrible, but the fries and cheese things tasted like they were made a week ago. No salt fort fries, no napkin. People who delivered my food couldn't find the address, even tho they had it shown precisely on the google map. They couldn't understand English. Obviously my food spent at least one hour in the car. Not recommended.

  • 2/5 gerry g. 1 year ago on Google
    Service at this branch of McDonalds leaves a lot to be deserved. Drive thru is terribly slow and if you deside to eat in because of this your in for an even longer wait

  • 5/5 Austin R. 1 year ago on Google
    Easily the best McDonald's store in the area, far better than Santry and Gullivers and Northside. Big, spacious, plenty of room, very clean, well staffed and efficient. Easy to access, to park , or to drive-thru. Its tops for me.

  • 1/5 eric m. 1 year ago on Google
    Just picked up the worst Big Mac meal at the drive thru. Cold burger & cold chips. Not warm or even lukewarm… stone cold!! If I lived closer I’d be back up having words with the manager. No gold stars for the food nor the staff tonight!!

  • 5/5 tanya d. 2 years ago on Google
    Very nice park the playground had lots for my son to play on

  • 5/5 Jake W. 2 years ago on Google
    Clean, good breakfast hashbrown. Good amout of napkins

  • 5/5 Derek H. 2 years ago on Google
    Excellent Service We had a party order filled in 15 mins at 7.30 on a Saturday Night No hassle No fuss Just great service 👌

  • 4/5 Graham N. 2 years ago on Google
    Meh, i tried their 'festive' burger, it was gross. The salad was boring mostly long green leafs, one slice of tomatoe and a couple of slices of cucumber. The burger was as warm as the salad. I won't be going back until i can forget the experience.

  • 5/5 Carol K. 2 years ago on Google
    One of the best branches for sit in or takeaway.

  • 2/5 Vivienne B. 2 years ago on Google
    This McD's was always my favourite branch. But lately gangs of lads on scooters and bikes are hanging around the place, food has been cold last couple of times I got take away

  • 5/5 Derek O. 2 years ago on Google
    Probably the best McDonald's in the whole of Dublin Either eat in or delivery it's always been tip top The place has been there for the best part of 40 odd years and it still holds it own among the most recent places to be built there's not a location that can even hold a candle to it My father played in a band every St Stephens day across the road in the artane community centre it's a Christmas tradition in my siblings to go and get something on the 26th 🤣🤣


Call +353 1 832 7370 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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