1/5 Nathaniel H. 4 years ago on Google
Stay
well
away!!
We
booked
months
ago
for
the
Belgium
Gran
Prix
for
August
30th
for
3
nights
and
a
3
day
pass.
From
the
word
go
it
was
a
nightmare!
We
had
to
manually
check
in
at
Dublin
airport
T2
at
5.15
am.
We
were
delayed
and
just
made
the
flight
because
Cassidy
Travel
had
double
booked
our
flights!
That’s
not
all,
we
had
paid
Cassidy
Travel
for
flights,
accommodation,
transfers
and
Gran
Prix
tickets,
only
to
arrive
in
Brussels
airport,
meet
our
taxi
driver
and
got
dropped
to
the
hotel
at
11am.
We
queued
for
check
in
only
to
be
informed
that
we
were
not
booked
at
that
hotel
but
the
taxi
transfer
paperwork
was
for
that
address.
The
taxi
company
refused
to
collect
and
transfer
us
to
the
correct
hotel
as
Cassidy
Travel
has
made
a
mistake.
We
had
been
booked
into
another
hotel
for
2
nights
for
myself
and
3
nights
for
my
wife???
We
contacted
Cassidy
Travel
straight
away
whilst
in
the
hotel
lobby
from
Belgium
only
to
be
told
that
we
will
be
contacted
back
in
5
minutes,
15
minutes
later
I
had
to
phone
Cassidy
Travel
to
find
out
what
was
going
on,
to
be
told
to
‘
just
get
a
taxi
and
keep
the
receipt!’
We
missed
the
opening
day
of
the
Gran
Prix
due
to
this
ridiculous
scenario.
Cassidy
Travel
Liffey
Valley
and
Liffey
Street
have
still
not
resolved
and
explained
the
total
mess
of
the
booking
but
keep
promising
to
call
back
but
don’t
or
the
familiar
excuse
‘
we
are
waiting
for
head
office
‘
This
was
the
first
time
we
have
used
Cassidy
Travel
and
will
never
use
again!!
We
would
definitely
recommend
using
Travel
Republic
for
short
breaks
and
TUI
for
holidays!
2 people found this review helpful 👍