The staff were very rude to my partner and I when making our order. When the drink was ready they didn't tell us and when asked, wouldn't give us a clear answer before walking off. Summary: The coffee was good The staff need customer service training. Update 2 weeks later: even though Butler's asked me to email them to discuss what happened I haven't heard anything back from them at all after sending them all the information they wanted very disappointed in their customer care.

Amazing hot chocolate. They offer oat milk as well as soy for vegans. In this one you can also sit down both inside and outside. It's fairly priced for the area. We had the Butlers hot chocolate and we really enjoyed it. You can also buy gift boxes of chocolates here. You can get your drink/food to take away. There is a toilet (for customers) which you have to ask to get the key for.

Butlers Chocolate Cafe make and sell great coffee, super handmade chocolates and lovely snacks. Great for purchasing gifts and for me tge best is the coffee. I always enjoy a coffee in a Butlers Cafe. An Irish high street chain of stores, always a treat to visit, certainly a unique offering that other Cafes cannot match.

I was served a boiled hot cappuccino here. I burnt my mouth on it and it was very painful. When I returned to the cafe to complain I was told extra hot milk was used to make it. Who in their right mind would order such a beverage !

My most favourite coffee shop in town. Sonia, she is an amazing person and the most joyful and positive person i've ever met in my life and just what i need before i hit the gym in the morning! but they all are amazing there and anna and the rest of them! Not to mention the best coffee i've ever had so i only drink coffee from butler's. ❤️❤️❤️

It's a small and busy coffee shop. It is possible to get your order for takeaway. Staff members are nice and friendly. The coffee, cappuccino are really good. The hot chocolate is made of real chocolate, very nice. Also a great place to get a box of chocolate as a gift for a special occasion. The venue gets crowded very quick and then it's hard to have a conversation (kinda feels like on the luas/bus in the morning).

It's okish, not really warm and welcoming environment, kind of cold, sad place, not enough sitting places, staff is very busy, anyway coffee was okay.

Superb hot chocolate, try the Chilli version! Great selection of delicious individual chocolates too, well worth popping in!

Amazing coffees and chocolates. Huge line though, missing a lot of cakes in the shelf’s.. they definitely need more staff.

Everyday mocha place and a free chocolate. Lots of room for customers to sit and enjoy conversation. Outdoor seating available as well. Staffs are friendly and serves at the earliest possible. Love coffee, love the place.

Called in for a coffee whilst visiting Dublin and for my sister to spoil herself with a box of chocolates. The free sample we got with the coffee... Whilst nice was too sweet for me. She loved it and treated herself

Went in today to get a dark hot chocolate for the first time in ages. I put up a review previously saying how unhappy I was that their dark chocolate was watered down and I had a good few that were literally white in a few location. Your team reached out and refunded the drinks and I thought that was very kind. Today the dark hot chocolate I had was creamy, thick, like drinking a liquid brownie with a slight bitter edge, fabulous. I really appreciate how lovely the staff were even though I walked in during a very busy period when it was completely full. Thank you!!!

Lovely shop, nice coffee, with a free chocolate, delicious. Bought some chocolates as gifts, beautifully wrapped

Really loved the place, nice staff great Coffe and lovely complementary chocolate. A must stop when in. DUBLIN.

Nice friendly staff & central location & u allways get a chocolate sweet with a cup of cappuccino 😀 nice stop in between shoppings 😀 it might get overcrowded in the middle of the day though and u ll be lucky to find a seat there

Sweetest staff ever! Gave me a free chocolate along with my hot chocolate I bought. It was a pretty rainy and cold day and the hot chocolate was a blessing in the disguise of a simple paper cup. Check them out to satisfy your chocolate cravings. I personally suggest Butler's Hot chocolate and white chocolate, both of which i thoroughly enjoyed in both my visits. Cheers!

Best place for a coffee or hot chocolate 💯 every time I'm home 💚☘ my go to place ❤

LOVE Butlers!! More than peeved that I can't find any back home in England!! ❤🇮🇪☕

Butlers chocolate cafe is such a lovely place. They have a big range of different types of coffee's and ice coffee's. With every coffee you buy you get a complimentary chocolate of your choice. Will definitely be going back

Was there today getting a coffee with my kids. Was served by Omer. Was served a beautiful coffee. Shop was clean and staff were 10/10. Always enjoy butlers cafes

Always a pleasure to visit any Butlers Cafe. Excellent coffee served by friendly staff. Great range of Christmas treats.

Lovely coffee and chocolate treat, if only Butlers were in my town I'd be visiting everyday yum yum

Outstanding place! We went with my mother and we loved their chocolates and the hot chocolate was to die for! If you are on a trip there, you cannot miss their deliciousness!

Hot chocolate was not hot, maybe because of cold weather.. overall a nice experience

Nice café with the best hot chocolate we had during our trip. We took two Butler's hot chocolate and it was truly delicious. Not as sweet and thick as an Italian hot chocolate but thick enough to be good. The hot chocolate (milk chocolate probably) was strong in flavors and marvelous. With your beverage you can choose a piece of chocolate and I took the crunchy praliné which was really good. A little bit too sweet but hey, it's praliné after all. I would have like to try the other recipes but one cup was more than enough. I don't know if whipped cream would have been better. I thought it was disappointing that the staff didn't take the time to provide a better service even if there were no one when we arrived. We were kinda lost but the staff was cold and not friendly at all so we juste ordered in a hurry, without having the time to study properly the menu. The venue was nice on the bar part but the tables and seats were kinda average, with no decoration. We didn't felt cosy so we just finished our beverages fast and left. It's a nice place to order a hot chocolate since it's really good, but I don't recommend that you sat here since it's not really warm and cosy. The price is acceptable. Nearly 5€ for a hot chocolate; for this quality it's not that expensive. I don't know if the other Butlers Chocolate café are better but there are a lot of café (with seats or no) in the center of Dublin. Just hope that the service is warmer elsewhere.

Store wasn't too busy when I entered but I was a bit long waiting on my milkshake - almost 10 minutes. Other customers that ordered after me got served before me. The Oreo milkshake was nice though but it wasn't served with whipped cream nor was I asked for it.

I have been to this place once but it is certain I will never come back! The food and chocolate were good but we have arrived and took order, then 5 minutes after we have been told that the place will close after 10 minutes! We were shocked that the waiter didn't warn us of that "little" detail when we ordered. That guy acted so bad, I discourage strongly to go here!

Buy a couple of the showcase chocolates and Order one of their Fabulous Hot Chocolates you will not regret mixing the Two. Buy a couple of the Take Home Gift Packs for family and friends to experience these yummy Irish Chocolates

Great coffee and staff are friendly

Always been great place to get hot chocolate and obviously yummy chocolates. 😀

The best hot chocolate I had in Dublin. Period. With a chocolate to boot. Not the cheapest, but definitely worth every penny.

Chocolate Ecstasy! A superb coco goodness found in the City Center of Dublin. The Hot Chocolate Drink was a great treat for me. I have also tried the Praline drink.. I tell you.. its legendary! Try out their pastries too. My favorites are the Portuguese Tarts! Visit the Cafe when touring in Dublin City Center!

Excellent chocolate and coffee alike, go here if you'd like something unique to start out the day. The chai latte was excellent, and the hot chocolate had what I believe was a bit of Irish cream, a welcome introduction to one's first day in Ireland.

Hot chocolate here is on point as usual. By far, it is my most favourite and best hot chocolate I have tasted. It comes with a chocolate of your choice too!

The coffee shop is one of the Butler's chocolate outlets and as such is of the same high quality and delicious flavour. The coffee shop is very well organized and very fast service when full. As well as coffee and treats you can buy large quantities of butler's chocolate here also. The reason it's not 5 star is because a window display prevents a counter to sit at and watch out the window at Liffey street as the people rush across the city. There are tables outside in dry weather.

Quality beverages here. I had a delicious hot chocolate. I had to choose a piece of their chocolate sweets for free. Clean, bright and a pleasant server. Outdoor seating too, if you haven't managed to give up the smoking yet. 😊

Used to love going here for my white hot chocolate made on low fat milk and now cream as i lactose intolerence and was told there today when i was there that they do not do low fat milk anymore and i can'y drink any other milk

Staff wonderful plus hot chocolate was very nice 🤗very reasonably priced too

If you get the dark hot chocolate make sure you stir it well. We ordered a dark hot chocolate in Jervis Shopping Centre. I took it back to the counter to show the lady who'd made it that it was full of lumps. She gave me a spoon and said it just needed to be stirred. I must have looked unimpressed, because she later presented me with a Butler's hot chocolate Too try ... which was milk chocolate. It was smooth, but too sweet for our taste. She's right, the dark did need stirring, but I think that should have been done before she called us to take it.

Good coffee and a free chocolate , What more could you want 💖

Super friendly staff. Nice coffee with a free chocolate 😉

Great coffee

Excellent coffee, The best coffee of Dublin and It comes with a chocolate, I storngly recommend this shop.

My favorite cafe, best latte one can ask for, I live their blueberry as well

Very good hot chocolate

Butlers has the best hot chocolate/ mocha ever, since I moved to US I couldn’t find anything like it. The chocolates are also very nice, it’s a great gift to treat your family&friends.

(Translated by Google) A very chic cafe, with chocolates and delicious hot drinks! Maybe a little bit expensive but it's the right price (Original) Un café très chic, avec des chocolats et des boissons chaudes délicieuses ! Peut-être un tout petit peu cher mais c'est le prix adéquat

(Translated by Google) Excellent hot chocolate and chocolate gift (Original) Excelente chocolate caliente y con bombón de regalo

For a Butlers it is quite nice! Friendly staff!

Great coffee

Beautiful chocolate

Excellent coffee and service

(Translated by Google) Good place to have a chocolate. (Original) Buen sitio para tomar un chocolate.

(Translated by Google) Super hot chocolate drink, it is worth a try. Various chocolates general feeling, not a particular draw, to be a Souvenir good, they eat too much, then I do not recommend buying. There are several alcoholic feel quite distinctive, can be considered. (Original) 热巧克力超好喝，值得一尝。 各种巧克力感觉一般，没有特别出彩，做个伴手礼还不错，自己吃的话不建议买太多。有几款含酒精的觉得还蛮特色的，可以考虑。

GOOD COFFEE, TENDS TO GET REALLY CROWDED.

Very nice concept. Good quality and fair prices

Lovely coffee shop with very welcoming staff, ready to help you. Highly recommend.