Butlers Chocolate Café, Grafton Street image

Butlers Chocolate Café, Grafton Street

Cafe Coffee shop Coffee store Tea house Chocolate cafe

Specialist chocolatier and coffee chain, serving handmade sweets, pastries and sandwiches. People often mention chocolate, coffee, staff, delicious, chocolates, service, great, friendly, nice, shop,


Address

51 Grafton Street, Dublin 2, D02 KD39, Ireland

Website

www.butlerschocolates.com

Contact

+353 1 616 7004

Price rating

$$ $$

Rating on Google Maps

4.40 (296 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 7:30 am to 7:30 pm
  • Wednesday: 7:30 am to 7:30 pm
  • Thursday: 7:30 am to 7:30 pm
  • Friday: 7:30 am to 7:30 pm
  • Saturday: 8 am to 7:30 pm
  • Sunday: 9:30 am to 7 pm
  • Monday: 7:30 am to 7:30 pm

Featured Reviews


Frequently mentioned in reviews: chocolate (57) coffee (22) staff (12) delicious (11) chocolates (11) service (10) great (10) friendly (9) nice (9) shop (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Pawel M. 2 years ago on Google
    Great coffee and a very friendly staff. ☕️😊
    5 people found this review helpful 👍

  • 4/5 Ahmed A. 4 years ago on Google
    (Translated by Google) Its location close to the park and the beginning Aqraveton street price Mocha Hot b 3.70 € with a grain Confect taste delicious and I would advise the disadvantage of the lack of a place to sit because a small shop (Original) موقعه قريب من الحديقة و بداية شارع قرافتون سعر الموكا هوت ب3.70€ مع حبة شوكلاته طعمها لذيذ و انصح فيه يعيبه عدم وجود مكان للجلوس لان المحل صغير
    1 person found this review helpful 👍

  • 4/5 Seda Y. 2 years ago on Google
    Cozy little shop with lovely decadent hot chocolate. This time I tried the rose and pistachio latte. It was very pretty and while neither of the aromas were really strong, it made a very pleasant drink. The petals were pretty but didn't care for them in my drink. Oh, and the best part, your drink comes with a little piece of chocolate!
    1 person found this review helpful 👍

  • 5/5 Caroline I. 1 year ago on Google
    The best hot chocolate in the world
    1 person found this review helpful 👍

  • 5/5 Marian 4 years ago on Google
    Excellent latte today, lunchtime, Monday 9th December. Lovely friendly service from Rodrigo who was training in on the till - great personality.
    1 person found this review helpful 👍

  • 5/5 Guy M. 4 years ago on Google
    Butler's serves the best coffee in Dublin! I am never disappointed when I go here.
    1 person found this review helpful 👍

  • 5/5 Rafael 4 years ago on Google
    One of the best hot chocolates served in Dublin! Not only that, but the coffee also tastes delicious. The complimentary chocolate makes a huge difference. The staff in this store is always very friendly and super welcoming 💖
    1 person found this review helpful 👍

  • 4/5 Gunjan D. 11 months ago on Google
    Excellent collection of chocolates. Good assorted selection for as perfect gifts. I loved the hot chocolate with dark chocolate. Absolutely delicious
    1 person found this review helpful 👍

  • 1/5 sean k. 4 years ago on Google
    poor services,staff no manner,bad services

  • 4/5 Antonello P. 4 years ago on Google
    Cosy take away coffee and chocolates opposite the main entrance of St. Stephen's green park. Service nice and and fast. You buy a coffee you get a free chocolate. The coffee is a little bit stronger but it tastes good. I recommend it.

  • 5/5 Dmitry Z. 4 years ago on Google
    (Translated by Google) Nice cozy cafe in the center (Original) Неплохое уютное кафе-кондитерская в самом центре

  • 5/5 Nicolas M. 4 years ago on Google
    Delicious hot chocolate. A close to heavenly experience.

  • 4/5 Ann St l. 4 years ago on Google
    Lovely coffee and chocolate

  • 5/5 Marion C. 2 years ago on Google
    Love this place .beautiful coffee always get a free chocolate, and the staff are super friendly .nice place to sit in when its raining ,always asked to show covid cert ,makes me feel safe

  • 5/5 Veronika F. 2 years ago on Google
    Loved it! 🍫

  • 4/5 Prapti P. 1 year ago on Google
    The chocolates we tried were amazing! Their dark hot chocolate and chai latte were also quite good. The Americano was only ok. Line was long, but they quickly get customers in and out.

  • 5/5 DK D. 1 year ago on Google
    Delicious chocolates with lots of options. You can buy any flavor for 70p. They have great gifting options too. Their hot chocolate is a must try!!

  • 4/5 Stefano Guerriero (. 1 year ago on Google
    I love the location of this particular Butlers Chocolate shop because it's in front of my favourite park in Dublin. Staff is really nice and always friendly. Unfortunately, it happened many times they run out of ice for iced drinks :( I understand it's not the staff's problem but the place is really central and this issue should be solved since it happens quite often.

  • 5/5 Janine F. 1 year ago on Google
    Got a lovely coffee here. I went up to the counter and Cian took my order. I was on my mobility scooter so he said he would bring it outside to me when it was ready… which he did. What a lovely guy 😊

  • 4/5 Sian E. 8 months ago on Google
    Expensive but delicious hot chocolate - comes with a free chocolate truffle. All very sweet, though!

  • 5/5 Αθηνά �. 1 year ago on Google
    Real nice hot chocolate and I also liked that they always treat you with little tasty chocolate bites!

  • 5/5 Dorota B. 1 year ago on Google
    Excellent coffee with chocolate variations and very friendly staff.Must try when in Grafton Street.

  • 1/5 Alan Antunes dos S. 1 year ago on Google
    Butlers Grafton Street,Terrible place,very bad customer service,the staff closed the door very early when only sad that the store close at 19:30 the staff closed the door at 19:10 and just ignore everybody on the queue.

  • 4/5 Ronnie Y. 1 year ago on Google
    Pretty good hot chocolate and each drink order comes with a free piece of chocolate - loved the salted caramel. It maybe on the sweeter side of things if that’s not really your thing.

  • 3/5 Pauric L. 1 year ago on Google
    Got a flat white but was only luke warm. Taste wasn't great either. You'd be better off going to a proper coffee shop.

  • 5/5 Meriem B. 1 year ago on Google
    The place is awesome coffee was very good

  • 5/5 Aditya V. 1 year ago on Google
    Cozy shop. Good hot mocha and chocolate and great variety of toffees

  • 4/5 Xian You L. 5 months ago on Google
    Had a cup of praline hot chocolate. It was alright - the typical chocolate taste. Not as strong as I'd hoped, felt a little too sweet. The chocolate pieces were delicious. Service was great! Convenient for a hot drink before visiting the nearby park, especially in winter.

  • 1/5 Aurelian B. 6 months ago on Google
    Rude guy at the counter with pony tail may be Turkish guy not sure, found him very rude doing a favour no customer service skills, he offered free chocolates to everyone, but not us, assumption made we would ask? What a jerk on the counter,.....would never visit or recommend anyone to visit the outlet.....I hope the management gives him customer service training......

  • 1/5 Mickaël 5 months ago on Google
    I am a regular at Butler's. I always order the dark hot chocolate. I tried this in the 2 Butler's on Grafton street, and I was very disappointed since they didn't use the melted dark chocolate! They only added the powder. I hope it is not the new way of making the Dark Hot Chocolate. Apart from this error, the employees were nice, smiling and friendly.

  • 4/5 Rima D. 4 years ago on Google
    Chocolate shop, selling delicious chocolate, hot drinks (hot chocolate in different flavors, coffee) and desserts. I like their hot chocolate and you get to choose a piece of chocolate with it. My favorites are the almond café chocolate, the salted almond croquant. Their desserts are too buttery so I'm not a fan, i prefer to stick to chocolate and drinks. There is always innovation at Butlers, they keep adding new chocolate flavors, especially seasonal ones. They have special hot chocolate flavors for Christmas (try the gingerbread hot chocolate) and special Christmas bars (Christmas pudding chocolate is delicious). Make sure to have a stop at Butlers if you are visiting Dublin.

  • 4/5 Marina P. C. 3 years ago on Google
    (Translated by Google) The coffee is not very good, generally in the whole city. Of course, entering and seeing the entire counter of chocolates is a pleasure. (Original) El café no está muy bueno, en general en toda la ciudad. Eso sí, entrar y ver todo el mostrador de chocolates es un placer.

  • 4/5 Ben L. 3 years ago on Google
    Very nice place with quality products. Good service and good prices

  • 5/5 rux g. 3 years ago on Google
    Really nice place. Good quality of products . Love ice lattes :)

  • 3/5 Eric M. 3 years ago on Google
    Nice Butlers, but always crowded and with queues.

  • 5/5 Indu R. 6 years ago on Google
    Great selection of chocolates. Staff is friendly and provide necessary recommendation. Right at the heart of the shopping square. Might feel crowded as the place is smaller.

  • 5/5 Melissa C. 4 years ago on Google
    The service was nice.... the lady who helped me was kind enough to give me a complementary chocolate as I waited for the person in front of me to checkout. However, sadly a few minutes after I bought my chocolates, it was stolen when I went shopping. But I’m still giving it a 5/5 stars as the service was nice and the one chocolate I tried was really delicious.

  • 5/5 Deniz U. 4 years ago on Google
    The coffee was great, one of the best I had in Dublin. They also offered me chocolate, which at first I thought was going to be charged, but then simply they said it was free. The chocolate was also great...

  • 5/5 Jenny O' R. 3 years ago on Google
    Definitely worth a visit if you ❤️Chocolate

  • 5/5 Joe O. 3 years ago on Google
    The Best of the best for Coffee and Hot Choclate

  • 5/5 Nick O. 3 years ago on Google
    Great chocolate variety and a really good range to cover every occasion. Really tasty as well. The staff are always very friendly and ready to help :)

  • 2/5 Mardar L. 3 years ago on Google
    I only go there for hot chocolate (which is amazing), but unfortunately every single time the drink is cold 🙁

  • 5/5 Katarzyna H. 3 years ago on Google
    + delicious coffee and hot chocolate with variety of alternative vegan milks + extra free praline as a wonderful touch for every customer + super busy however customer service is top class and there is no actual waiting + very good price for the quality which is offer + central location in the heart of Dublin + oustaning choice of chocolate + highlights of allergies + gift shop

  • 5/5 Anthony K. 3 years ago on Google
    A cheeky choice of seductive and sexy chocolate sensations with every coffee or cappuccino. How can one resist temptations like that.

  • 5/5 Joaquim Andre C. 3 years ago on Google
    Anna Glavic, The Manager served me a great coffee. The little treat she choose for me, it was the perfect combination. Thank you for the great service!

  • 5/5 Jane F. 4 years ago on Google
    Nicest coffee and chocolàte fab

  • 5/5 Declan B. 4 years ago on Google
    Lovely hot chocolate is waiting for your sip.

  • 4/5 Stefan S. 4 years ago on Google
    (Translated by Google) Good (Original) Gott

  • 5/5 Jaime S. 4 years ago on Google
    (Translated by Google) Good coffee and great chocolate. (Original) Bom café e ótimo chocolate.

  • 5/5 anangoy 4 years ago on Google
    must try hot chocolate , soo creamy and delicious.

  • 5/5 Siobhan S. 4 years ago on Google
    Tasty fayre! 🤗

  • 4/5 Ewan D. 4 years ago on Google
    Great coffee, delish chocolates, just wish there were more seating options

  • 4/5 Alyssa B. 4 years ago on Google
    The chocolate bars are delicious, but the hot chocolate (which my sister in law loves) was too sweet for my taste. But I will be back for more chocolate bars.

  • 5/5 Christoph K. 4 years ago on Google
    (Translated by Google) Great chocolate shop (Original) Tolles Pralinen Geschäft

  • 5/5 Deema Yanni M. 4 years ago on Google
    yummy yummy chocolate

  • 1/5 Fionnuala L. 4 years ago on Google
    Called in Sunday evening Rude aggressive unpleasant male staff member. Family member ordered hot chocolate, staff member taking order asked would you like cream with that they said yes. Hot chocolate was made with no cream . Asked for the cream - staff member making the coffee said there is no cream, He was not too pleased we asked for the cream. Asked why didn’t he mention it to his colleague taking the order (who was standing beside him) . Staff member loses then his temper and states he had been there for 8 hours etc etc basically goes off the deep end about the cream & that we had asked about. Avoid this Butlers !!!

  • 1/5 Shaikha A. 4 years ago on Google
    Don’t ever go there unless you want to be humiliated by Krunoslav and Maia. It was my first and surely last visit to the store. When i asked the RUDE Krunoslav politely what he recommends from the product list, he gave me a sarcastic look and looked to his rude college Maia and both started laughing loudly! As the reaction is not enough, he started reading the menu word by work as if I cannot read myself! Save your money and don’t go there!

  • 5/5 Allen T. 4 years ago on Google
    Brilliant service . Lovely staff and brilliant drinks. Hot chocolate here is one of the best in dublin

  • 5/5 The Sun Room Yoga with Monica S. 4 years ago on Google
    Their hot chocolate is just the best in Ireland. Heavenly!


Call +353 1 616 7004 Open on Google Maps

Amenities


  • Accessibility
    • ✗ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway

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