Brown Thomas Dublin image

Brown Thomas Dublin

Department store

One of the Top rated Department stores in Dublin


Address

88 Grafton Street, Dublin, D02 VF65, Ireland

Website

www.brownthomas.com

Contact

+353 1 605 6666

Rating on Google Maps

4.40 (5.1K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 8 pm
  • Wednesday: 9 am to 8 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: 9 am to 8 pm
  • Sunday: 10 am to 8 pm
  • Monday: 9 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: Brown (11) Thomas (11) store (10) shopping (9) service (8) staff (7) experience (7) time (6) brands (6) Christmas (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Indran R. 1 year ago on Google
    Poor after sales service. Declined to give me a tax free receipt a day after the sale. Required me to return goods and reissue the sale. Suppose to be high end store but has low end customer service.
    3 people found this review helpful 👍

  • 5/5 Hanah 1. 2 years ago on Google
    A good spot for high brand shopping in Dublin, i really enjoyed my time there..
    1 person found this review helpful 👍

  • 1/5 Madonna K. 2 years ago on Google
    I bought a bag from *Michael Kors* in Brown Thomas , it got stained and i got it back during its warranty and they refused to do anything about it without any improvement as if I got a bag out of the streets and not. A high end Brand that we are probably investing loads of money in it Michael Kors in Brown Thomas. X Don’t recommend for anyone
    1 person found this review helpful 👍

  • 4/5 Cathal M. 1 year ago on Google
    i suspect that alot of people get intimidated by the overflow of brands & are unsure what to get. i went in last summer for the first time in 5 years. The staff are really nice and friendly and will help you no matter how silly a ? Is it. If u are iffy , download their app and order from it. Still their window layout changes around 1 a month. Getting to know the staff really helps!
    1 person found this review helpful 👍

  • 5/5 Aidan Oliver P. 4 months ago on Google
    Their Christmas Windows are simply 'gifted'!!!
    1 person found this review helpful 👍

  • 5/5 Susruth R. 10 months ago on Google
    If you're looking for a shopping experience that is both luxurious and personalized, then Brown Thomas Dublin is the place to go. From the moment you step into the store, you are surrounded by exotic fragrances, stylish clothes, and beautiful accessories that are sure to catch your eye. But what really sets Brown Thomas apart from other stores is their exceptional customer service. During my recent visit, I was fortunate enough to receive assistance from a staff member who was simply outstanding. Her knowledge of the products was unmatched, and she was incredibly patient and attentive throughout the entire shopping experience. In particular, she helped me choose the perfect pair of sunglasses. She took the time to understand my style and preferences, and then showed me several different options that would work well for me. She even helped me try on different pairs of sunglasses to ensure that they fit comfortably and looked great. Thanks to her expert guidance, I ended up purchasing two pairs of sunglasses that I absolutely love. They are both stylish and comfortable, and I have received numerous compliments on them since purchasing them. Overall, I would highly recommend Brown Thomas to anyone looking for a personalized and luxurious shopping experience. The quality of the products is exceptional, and the customer service is simply outstanding. Five stars all around!
    1 person found this review helpful 👍

  • 1/5 Olivier M. 1 year ago on Google
    I multiple times purchased on their website and got the orders cancelled couple of days after. Clearly they can’t manage their stock. I feel even more offended when they offered me a free delivery on my next purchase while I live in minutes away from the shop and requested click&collect. It’s not a trustful shop and, moving forward, I will buy directly my articles on the brand official websites or in a department store abroad!
    1 person found this review helpful 👍

  • 5/5 Louise B. 1 year ago on Google
    Went here for some Christmas shopping (the marvel room is exactly what it promises to be). Got distracted by the bar and spent a delightful hour trying the delicious cocktails. A lovely little refresh and relax from shopping!

  • 5/5 Helena O' S. 4 months ago on Google
    Unsurpassed customer service and overall luxury experience. The BT Team, in particular Jeff Thompson are amazing. Jeff procures the most amazing luxury pieces, including Chanel. The after care service is superb…. Dressed me from head to toe for my Hen, overall theme being luxury…..

  • 4/5 Mina K. 5 months ago on Google
    The service was amazing, Carlos helped with my Chanel purchase, however i am still waiting for the vat refund for a purchase on 05/08/23. Have Planet Tax free stamped form. If some one can follow up will be very helpful.

  • 1/5 Caroline O. 3 months ago on Google New
    I protested last week in the Grafton St store about a long wait for an item from the stock room… I got a fully hostile response from a senior sales assistant.. who pointed out in a very snippy tone that ‘it wasn’t her fault it’s an old building’ . Pointless to pursue that debate. The problem ..FYI Brown Thomas, is; one young lady was tasked to go to the stockroom ..& while down there she was bombarded with an ever increasing list of radio requests from the shop floor .. I know this because I was waiting & watching for a long time . She finally dashed up… with an armful of clothes. There was lots of staff .. but only one girl running to the store room…and this practice, combined with the rudeness, leads me to recommend you reassess.

  • 3/5 Khalid M. 5 months ago on Google
    Really nice place with a variety of fashion items but the staff have an attitude. I asked a sales associate for help with finding something and he just told me “ok” and walked by and returned to me after a while. Similarly with another associate, I’ve told him that my shirt didn’t fit and he stared at me for a while before taking it. The staff aren’t happy and this isn’t the first time I have an issue with this. I was at the Hermes section and I was looking for the bracelets and the guy pointed somewhere and I went and didn’t find any so I pointed at him to guide me and he just smiled?

  • 5/5 IAN C. 4 months ago on Google
    Lovely place for great sunglasses and Christmas decorations. Great Christmas display in window too.

  • 5/5 Hetty I. 4 months ago on Google
    I just love this shop . It has a feel good feeling . Everything just looks and feels amazing. The restaurant was so relaxing and the food delicious 💕 The staff were friendly and welcoming. I will definitely be back my cava was dry , and light .

  • 5/5 Olga Z. 1 year ago on Google
    The main luxurious shopping mall in Dublin :) more for window shopping for me, as has higher class expensive brands like MaxMara, Dior, Channel, Jimmy Choo, Maje etc. But if you are lucky, you can get some seasonal discounts. Unlike malls in other European cities, Brown Thomas has no mass market brands. For those you need to go to Arnotts, which is owned by the same company as Brown Thomas, located 15 mins away near Henry Street.

  • 4/5 Maham N. 1 year ago on Google
    This newly opened store has one of the best brands you can find in one store. You'll see YSL, Prada, Gucci, Dior, Chanel, Pandora, Louis Vuitton and so on. The Christmas lights over there are totally stunning🎄 It is a vibe ✨️

  • 5/5 Brid M. 1 year ago on Google
    Best steak on a stone in Dublin. Staff are brilliant. They always look after the Queen (my mam) brilliantly. I would give 100 stars if I could.

  • 5/5 Murali Krishna S. 2 years ago on Google
    Busy but COVID-safe Good deals & quality / branded products for sale The restaurant on the 3rd floor is busy. Great place for retail therapy. Whittards of Chelsea - tea products are available here

  • 5/5 Jaka P. 1 year ago on Google
    Nice store with luxury brands.

  • 5/5 Grant W. 1 year ago on Google
    Received amazingly good service and assistance from April in the "Children's Corner". Found just the baby clothes I dreamed of at incredible prices. All boxed up in beautiful gift boxes with ribbons fit for a new born king! Thank you!

  • 5/5 SeanP 1 year ago on Google
    First time in Brown Thomas. Lovely, upmarket shop with 20% sale on. I was interested in buying a great TV at a good price. I got great advice from Darson, a lovely gentleman and a very effective salesperson. I left the store very happy with my purchase. Highly recommended.

  • 5/5 Anqela W. 1 year ago on Google
    Toilets fantastic! Well worth a visit. Love looking at the designer handbags. Gorgeous! Staff exemplary. Christmas shop up and running and have lovely decorations. Wrapped up lovely and in a beautiful Brown Thomas Bag. Makes out you spent a fortune!

  • 5/5 Paul O. 2 years ago on Google
    Brown Thomas is a great experience and no matter what you want there is something for everyone. The assistant on the #laPrairie that we visited was called Amanda was very nice and really helpful with help to make the right decision. Great day and a great experience

  • 5/5 pauline b. 2 years ago on Google
    Recently I had an amazing facial here.Sinead from Sarah Chapman skincare performed the gymnastic facial.Its very different from normal facials and I have to say I was so happy with the results. My skin was plump and glowing. She is a fantastic facialist ,would highly recommend

  • 5/5 Ranjith B. 2 years ago on Google
    Elite brands powered in an aesthetic setup by professional staffs offering good overall shopping experience.

  • 5/5 Bella B. 2 years ago on Google
    My dream store 😍 if you love top quality and happy to pay for it you will find it here. Not everything is priced high so you can always find something to treat yourself to(dont forget to wander upstairs). I will be going back.... regularly.


Call +353 1 605 6666 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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