1/5 Axel 9 months ago on Google
•
Room
was
unhygienic
with
hairs
on
the
bed,
floor
was
dirty,
brown
smears
on
walls,
curtains
and
on
different
parts
of
bathroom!
(Confident
it
was
faeces!)
•
Broken
amenities
including
Phone,
we
couldn't
even
call
the
front
desk
to
ask
for
someone
to
come
take
a
look.
•
When
we
went
to
reception
to
ask
for
a
new
room,
we
were
told
to
wait
till
morning
or
sleep
in
the
street!
Staff
were
rude
and
completely
refused
to
help!
•
Moved
room
next
morning
and
the
new
room's
toilet
didn't
flush
properly.
Complained
to
staff
and
they
sucked
their
teeth
and
said
"don't
put
so
much
in
then."
And
then
looked
me
up
and
down!
•
Guests
next
door
were
very
active
one
night
and
were
shaking
our
door
and
tv
on
the
wall...
:(
Bar
downstairs
plays
*very*
loud
music
until
late.
Plus,
the
room
was
extremely
hot!
Everything
combined
made
it
immensely
difficult
to
sleep!
•
All
night
staff
were
rude
and
obnoxious!
Denied
us
a
fan
when
the
first
room
had
one
but
the
second
didn't,
and
even
denied
us
Water!
Lots
of
dirty
looks,
even
ignored
us
when
we
needed
to
go
in
and
out
to
the
shop
across
the
road
or
just
for
a
quick
smoke
by
the
front
door.
(It
all
felt
targeted).
•
On
last
night
of
stay
we
became
very
sick
and
the
staff
didn't
care!
We
were
very
unwell,
-(which
we
later
found
out
from
our
Doctor,
we
contracted
norovirus!)-,
and
went
down
to
ask
for
cold
water,
they
denied
us
water,
and
said
"all
water
is
water,
doesn't
matter
if
from
toilet
or
sink
in
bathroom,
it's
all
the
same,
drink
from
there."!
•
Manager
called
me
on
mobile
after
we
got
home
from
our
horrible
stay
to
harass
us.
He
said
he
was
"disappointed
in
us"
and
even
told
me
to
"be
a
man"!
And
much
more
abuse!
All
because
I
wasn't
happy
and
contacted
the
customer
support
for
the
website
we
used
to
book.
They
tried
to
disregard
us
with
a
small
partial
refund
onto
our
card
directly
and
avoid
doing
it
through
the
company
we
used
to
book.
Seemed
very
dodgey.
We
should
have
taken
more
photos,
but
we
got
so
overwhelmed
and
grossed
out
and
didn't
realise
at
the
marks
were
faeces...
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