1/5 Adrian A. 2 years ago on Google
Disgusting
hotel
(not)
service!!!!
In
May,
booked
a
one
night
stay
accommodation
supposedly
for
August.
Chose
it
as
stayed
many
times
in
Holiday
Inn
Express,
one
in
Liverpool,
and
countless
times
in
Italy.
But,
my
oh
my!!
We
arrived,
only
to
be
turned
away,
with
the
guy
at
the
door
insisting
that
we
were
at
the
wrong
hotel,
and
indicating
us
towards
Holiday
Inn.
Trying
to
show
him
the
booking
proved
futile,
eventually
informing
us
that
hotel
was
being
used
as
a
quarantine
facility.
Arrived
at
Holiday
Inn
and
proved
right,
no
booking
over
there.
Upon
insisting,
the
gentleman
at
the
reception
called
somewhere,
and
he
passed
on
a
rather
feeble
excuse;
Holiday
Inn
Express
tried
to
contact
us
but
could
not
reach
us.
As
if
they
did
not
have
our
email
or
mobile
number.
For
sure
no
more
IHG
hotels,
contacted
them
but
not
even
an
acknowledgement,
they
suck.
BEWARE