As an on & off member for more than 12+ years. Just simply disappointed, bit of a shame really. I’m out of pocket a few months worth of membership fee’s also but I’m happy to accept the loss rather than continue with the headache of chasing a very simple situation that could have been resolved easily. I apologise for this frustrated review but I was left no other option since nobody is answering the phone. To conclude all I will say is that the membership admin team do need a basic level of training. So that people can be advised correctly with less mistakes made. Kind regards EDIT: I’m still more than happy to actually receive a refund for the months that should be rightfully processed. You have my bank info via my last email.

To the lady who directs Friday's zoomba classes. I have witnessed last Friday your absolutely not acceptable behaviour towards a new comer. You must remember that everyone who takes part in your classes have different fitness level, different concentrations level to follow others movement. You are not a director of West End musical , women coming to move themselves about, dance to their abilities and simply to have fun. I have witnessed you undermining a new comer who appeared not to be as fit as you that she doesn't move like you wish. The girl had tears in her eyes. You will be very lucky if her family will not make complaint

So I was excited for my 6 year old to learn swimming and thought it be good here as it looked nice and cheaper than the one he was with. But it was a total nightmare. My son did not enjoy the swimming. The swimming instructor didn't communicate with him, and weren't really that bothered. My poor boy after 5 minutes sank straight in the water and it scared him. Came out crying and didn't want to go bk in. The instructor didn't realise he couldn't swim very well. It was awful. They didn't seem to care at all. They moved him from one group to the other... we didn't know what was going on. Unorganised and it was confusing for new starters. I wouldn't recommend swimming lessons here. Unless your kid is a confident swimmer then he or she would be OK. But not a great place to take a child who's not confident- no help from the swimming instructor. If anything they didn't seem to care.

For a public swimming pool, under so much stress for the last couple of years - excellent. Yes it's definitely starting to show its age, but the staff are 1st class & very helpful. The facilities are very good. Membership is well worth the money. Overall very good & great value for money.

First time using the leisure centre, joined in the Aqua Aerobics, the instructor ( Georgia?) happy and smiley, just what you need on a cold morning. Lady I spoke to on the desk very helpful and friendly. Will be returning.

Attempted to book swimming a handful of times but never able to due to the website. One the most user unfriendly sites I’ve used. Seems that’s the only way to book so unsure how this leisure centre is still going.

Horrendous place. Booked to use the baby pool told by Will we will have an hour to use from 12.30-13.30 however the miserable lifeguard that was there kicked everyone out at 13.00 apparently they have a teaching class. Then was moved to the other pool which was too deep for my kids. 2 private tiny shower cubicles with barely any water going out. Place really needs a good clean sand in the pool as well. Staff are so moody and rude. Very disappointing experiences. Yes we got a guest pass for the day but I'd happily pay to give the kids a better experience.

Having not been for a swim here for several years I thought over time it would have you got slightly better however…. The receptionist was really rude, the pool facilities were really untidy and not clean at all, the toilets did not flush, no toilet paper, the showers weren’t working so you couldn’t have a private shower and prices have increased. on top of that you have to pay for parking.! overall a terrible experience and I won’t be coming back!!!

I spoke to a lovely lady called Susie, she's am absolute super star and I have never spoken to a nicer woman! She is so kind and understanding! A fantastic listener and I can't wait to come for a swim! Really made my day thank you!!!

Haven't been here for a few years and wanted to take my Granddaughter down. What a nightmare. You have to book online on Everyone Active website or set up an account, you can't just rock up and pay to swim. That was a mission in itself!!!! The changing rooms were freezing 🥶 which for an adult, we can cope with, but my poor Granddaughter was shivering, especially when we came out. When we got in the pool we discovered the baby pool was not available, only the shallow end of the main pool. In order to book the baby pool, it is a different session, not a "Family Swim Session"!!! Certainly different to the last time I went down, probably won't go again.

Just went for a swim today. Being a member helps...the changing area has lockers which can be secured with your own padlock. The pool was hardly used ...must be the hot weather! It's a session that is for lane swimming; fast, medium and slow. It's a 25 metre pool. There is also a sauna ( didn't use it today) and it would be nice if there was a steam room. The shower area has seen better days and could use a refurb not least for the shower heads. Friendly and helpful staff and definitely worth the monthly subs.

The baby pool is dirty. My daughter got a folliculatis from swimming in it. Apparently, bacteria checks have been carried out once a month only. Wanted to get a different experience for the little one, instead got spots with boils for almost 3.5 weeks :-(

Convenient location and great pool. Everything's a bit shabby but it works well enough for the low price

I v been there for a Diving course, meanwhile I was waiting I peeped at the gym from the glass and it looked not bad. At the poole warm and apparently clean.