Aurelia made my patio shopping so easy! I visited once but did not find anything I loved in my price range. She knew what I was looking for and let me knew when this set was available off of the floor! Got a great deal and picked up the same day. She even helped us load our new couch into our truck! Forgot to move the cushions inside during a storm and found they were weatherproof as promised. I would definitely recommend asking for her assistance at Ashley

Sorry for the long review. I received a brand new loveseat and couch for my living room(I also have a coffee table, 2 end tables and 2 lamps coming as well). The furniture is beautiful but after the delivery, I realized that they hadn't tested the power head support of the couch. I tested the head support of the couch and found that it was not working and was stuck in a forward position. I called them immediately(talked to Melody) and let them know that it wasn't working and that I would like it replaced. Melody was very nice and understanding and said that she would get this over to their service department for review. The delivery was on a Saturday(9/2/23) and I understand that it would take some time to get answers. We talked to the manager(Aaron) multiple times and he clearly stated that they would have no issue replacing the couch, but that sometimes the service department took a while to get things resolved. There has been a lot of back and forth(promises) but nothing has really been resolved. On 9/9/23 I saw that there was a piece of metal pushing out of the back of the couch. Clearly something was not hooked up properly and the leather is now damaged. We called the manager immediately to let him know and to send him another picture. He agreed that it was something that was not properly assembled at the warehouse and again reiterated that Ashley would be happy to replace it. Today(9/11) I receive a phone call from the service department stating that I will be getting a call from their third party service technician to come out and see if they can fix the issue. When I asked them "is that standard operating procedure to deliver something damaged and then try to repair it instead of replacing it?", I was told by the service department representative that it is indeed their SOP. It's absurd that on top of being inconvenienced with an expensive item that doesn't work, that a 3rd party service technician needs to come look at it. The item is clearly damaged and you can easily tell that from the pictures. Ashley should have simply had the faulty couch removed and delivered a fully functional couch, preferably at the same time. Between the purchase of the couch, loveseat, 2 end tables, 2 lamps and a coffee table, the total was around $5600. It's clear that there is a disconnect between the service department and the retail store, and that the store only prioritizes getting your sale. Once they get your sale, it appears that they're not overly concerned in creating customer satisfaction. I will see if Ashley furniture in chambersburg decides to make things right, if not, additional steps may need to be taken. Pictures attached, buyer beware.

Been looking for new furniture for my movie / family room. Stopped by to check out Ashley's selection. Huge selection and different sizes and options. Other stores seemed to have the same sizes that wouldn't accommodate my room. While at the store Kelsey was very welcoming and helpful, I told her I was just looking and she said that was fine and if I needed something to ask. I asked for a measuring tape and I found something that would be perfect. We talked about price and after I realized the prices were fair I started looking for furniture for the upstairs living room. Needless to say I bought 2 sets of furniture. The manager was very helpful also and Megan was very nice and friendly. I would recommend Ashley and would work with Kelsey and Megan in the future. Thanks to the staff again.

I purchased a lovely sofa bed in June - sorry it has taken so long to leave a review! Tiara was our Sales Associate and she was very attentive and helpful throughout the process. Aurelia was our Customer Service Rep and she was great too. We are really enjoying the couch!

My husband and I bought a couch here and it was a great experience. We were greeted by Tiara after we walked in and she let us look around but would check in on us. It was so nice to have someone there for help. Then once we decided Tiara and Candice made the buying process a breeze.

I always find the perfect piece of furniture at Ashley! Many thanks to Rini and the team at the Chambersburg store for helping me to find this gem. Stylish, comfortable, fairly priced, and suits my living room perfectly!

Went to the store to get a couple of standard chairs and could not have had a better experience. Jimmie took great care of us. He was enthusiastic, showing us multiple alternatives and making sure we got exactly what we wanted. When ready to check out, Melody was super efficient and quickly got us on our way. We would definitely go back if we had additional needs for furniture.

Just bought a new sectional sofa, and the customer service could not have been nicer. Met with Janet 2 days ago, and Kelsey and Melody helped us today. They were very friendly and were not pushy at all, giving us space to shop without feeling like they were breathing down our necks.