Unfortunately, it's anything but a premium gym, the only premium here is the price. I've been able to watch the studio's steady decline for around two years now. Basically, everything that is broken stays broken. Examples? Clear! The locks on various lockers are now missing, a urinal has long since been dismantled, a device has been locked for several weeks, and the pools have worked perhaps 6 out of 24 months. We don't know why they're broken again now. Communication doesn't take place. It is a great shame that the course rooms are no longer allowed to be used outside of the courses. Anyone who wants to do free exercises can now squeeze into the functional area with their mat. It's more like being on the beach in Malle, lying close together, while the course rooms are empty almost all day long. But my personal highlight is: after half of the men's showers were closed off for months, they finally decided to renovate them. This was supposed to take nine weeks, but will now probably take at least 14 weeks (!) in total. The two replacement showers that were installed are of course not a reasonable replacement. And before John Reed comes up with the same ready-made text modules as in the other reviews: No, the blame for these laughable conditions does not lie with external companies or craftsmen. If your craftsmen can't repair the pools or showers - then look for other craftsmen. Ultimately, I don't really care about all the excuses - as long as I pay the full premium, I would like to have the full benefit. Because the contribution will of course continue to be debited in full. The only positive thing is the really nice staff who try very hard.

Very nice gym, free drinks and include many cool ones. Customers are classy, yo the level of the gym is pretty good. They sometimes have a Dj which i find to be cool. Free wifi also, gym is on 3 floors, includes jaccuzzi, sauna and a sunbathing area. The also have a place to test ur body health and cardio. I wish if they have more machines for Bis, Tris and abs. As currently, not using the free weights, there is only 1 machine for each Bis, Tris and Abs.

The jacuzzi is not working since 2022. Update 12.23 : they opened it at the end of 07.23 but in 09.23 it closed again.

I’ve been a member for over a year. The whirlpools hadn’t worked in Winter at all. And for the last few months it was only a couple of weeks I’ve seen them working. Now they are broken again. Considering we are paying for the sauna + whirlpool, I feel like my money is wasted. I could have gone to a cheaper JR or any other gym

One half of the studio is now a construction site, the other half a derelict. The showers have been being renovated for over 18 weeks, the women's sauna is completely closed and there are only half the number of lockers left, so you literally have to fight over one to get to courses on time. As long as I pay the full premium, I would like to have the full benefit. Because the contribution will of course continue to be debited in full. Nothing comes from support either, just disappointing.

I actually like going to train there, the equipment is very good and the furnishings are stylish. However, within a year the hot tubs worked for maybe two weeks. I pay €70 a month for a service I don't get!! Actually, with such a slow period of time, part of the costs should be reimbursed for the missing service! I'm starting to wonder if the hot tubs are really broken or are being shut down for financial reasons. Really a shame!! We will soon terminate the contract if it still doesn't work.

Very poor customer service. I practice Martial Arts and the whole reason I joined this gym was to add a punching bag routine to my workout. Till the month of May, they had 2 bags. One of them was moved out and now there is always a waiting time to use the only remaining bag. It's been more than 3 months and when I ask at the reception, the lady tells me that "I have to come and speak with the Manager myself". When I ask her to speak with the Manager for me, she says "She cannot do it because she has other things to do and she will forget". I raised a ticket via email and it's been more than a week. No response. Advice to others : GO FOR OTHER GYMS LIKE MCFIT OR FITX, You pay half the money and there are no problems of missing equipment.

Last year I was a member of this John Reed Fitness until September. I was quite satisfied with the services provided and would happily become a member of this gym again at any time. However, the main reason why I cannot decide to re-member is the inadequate maintenance of the plumbing. According to the latest reviews, the maintenance of the shower rooms, which began since September last year, is still not completed, and the women's sauna is closed. In addition, the hot tub is also closed, and it appears that the number of days of operation in 2023 was lower. Despite the restrictions on the services offered, the membership fee still has to be paid in full, which is incomprehensible to me. It's also shocking to learn that the monthly fees have increased by €10 compared to last year. This is incomprehensible to me. The restrictions on services, the closure of facilities and the increase in prices - all these factors make the costs and benefits of being a member disproportionate. This situation is really disappointing. Improvements are expected, but in this state it is difficult to consider re-membership

Thanks to all the reviews here I didn't make the big mistake of joining this club. I'm following it since months ago and it looks to have always the same problems and noone works on a solution. It's really sad because it could be a super nice place. Thank you people!

(Translated by Google) Ladies, go to this gym if it's okay with you for male staff to come into the women's locker room without notice! Fun facts: - When I took a picture of the 2 men in the women's locker room, one of them came up to me aggressively and asked me why I took the picture! - when I emailed this photo to the gym to complain, they didn't even bother to reply! Just unbelievable!! (Original) Damen, geht in dieses Fitnessstudio, wenn es für euch in Ordnung ist, wenn männliches Personal ohne Ankündigung in die Damenumkleide kommt! Lustige Fakten: - Als ich ein Foto von den 2 Männern in der Damenumkleide gemacht habe, kam einer von ihnen aggressiv auf mich zu und fragte mich, warum ich das Foto gemacht habe! - als ich dieses Foto per E-Mail an das Fitnessstudio schickte, um mich zu beschweren, haben sie sich nicht einmal die Mühe gemacht, zu antworten! Einfach unglaublich!!

Great gym, one of my favorite John Reed gyms in Germany. Spacious, nicely decorated with a regular but still unique John Reed atmosphere and vibe. Many different machines to choose from, different floors and areas. It can be very crowded though so better to go at the quiet time if you don’t want to have too many people around you. The highlight of the gym is the wellness area. It has a large sauna, two jacuzzis and a resting area. Unfortunately people use their mobile phones inside the jacuzzi. I can’t believe this is allowed. Although the sauna area is a textile free zone, some people (I believe from other cultural backgrounds) wear their sweaty underwear and shower in them. The house rules and hygiene standards should be more enforced by staff or better signs or so.

Unfortunately I have to agree with many other reviews here. The whirlpools, which are part of the service you pay for, actually very rarely work. It doesn't help that the communication policy of all employees repeatedly says "It should work again by the end of the month!" says. Personally, transparency would be more important to me.

(Translated by Google) Unfortunately, the head of the studio attracted negative attention. Service and communication are probably not in the foreground for him. I would have expected otherwise with the location and the demands. (Original) Leider ist der Studioleiter negativ aufgefallen. Service und Kommunikation stehen bei ihm wohl nicht im Vordergrund. Hätte ich anders erwartet bei der Lage und dem Anspruch.

(Translated by Google) Everything is great, just feel absolutely not safe because of Corona. Is 2G coming now? And are the vaccination certificates technically checked? Thanks in advance for a short, quick answer from the official authority here from John Reed! (Original) Alles super, fühle mich nur absolut nicht sicher wegen Corona. Kommt jetzt 2G? Und werden die Impfzertifikate technisch überprüft? Danke vorab für kurze schnelle Antwort von offizieller Stelle hier von John Reed!!

Es ist toll eingerichtet, wer eine tolle Atmosphäre mag ist hier genau richtig. Für den Cardio Bereich sind sehr viele Geräte vorhanden, dafür fehlen uns Geräte für den Bauch und Rücken. Bei Angeboten bitte aufpassen, denn die gelten nicht für jeden Standort, so macht man sich natürlich weder beliebt noch wirkt das ganze seriös, vor allem, wenn das Personal von nichts weiß, einen Beweis verlangt, diesen bekommt und nicht wirklich weiter weiß!!! Im Gerätepark könnte mindestens noch eine weitere Station mit Desinfektionsmittel und Mülleimer stehen. Die Damendusche ist gewöhnungsbedürftig denn das Wasser fließt komisch durch die drei Öffnung.

The Best Fitness Studio in Düsseldorf.Perfect Crew.Nice Atmosphäre.Many different Training possibility for everyone.Big like!

Very Good and Clean Gym.

(Translated by Google) For me, the studio only gets two stars because the new Corona regulations 2G plus (from December 28th, 2021) are and have been communicated very poorly. No information on the homepage or at the club itself. I would have expected the club to personally inform its members about this. On the phone in the club, the young woman on the other end of the line gave a very poor performance: "the club shouldn't hang up anything" etc. In the passage in front of the John Reed Club there is already the information that the 2G regulation applies in this club. Hopefully the further information will be communicated better ... 12/27/2021 5:34 p.m. (Original) Für mich bekommt das Studio nur zwei Sterne, da die neuen Corona - Vorschriften 2G plus (ab 28.12.2021) sehr schlecht kommuniziert werden und wurden. Keine Information auf der Homepage oder am Club selber. Ich hätte erwartet, dass der Club seine Mitglieder persönlich darüber informiert. Am Telefon im Club hat die junge Frau am anderen Ende der Leitung eine sehr schlechte Performance abgeliefert : „ der Club dürfe nichts aushängen“ u.s.w. Dabei hängt in der Passage vor dem John Reed Club schon die Information, dass in diesem Club die 2G Regelung gilt. Hoffentlich werden die weiteren Informationen besser kommuniziert… 27.12.2021 17.34 Uhr

Interior design is surely distinctive. Great Music and somedays with live DJ, dedicated areas for free weights, machines, cardio and course rooms (team workouts). Wellness area also great (Sauna and Terrace. There is a small pool but currently out of service). Evening time mostly crowded and you can download their app which shows u the load status, in addition u can register for the available courses and manage your membership in general through the app. Recommended

We can only recommend this fitness club!!! The service staff inspires people with their energy and friendliness to train. Advice is great (even after the cardio scan), you can also ask the trainer if he can briefly mock and if something doesn't fit with the contributions, the team takes action immediately by contacting the head office directly. As in every company, there are deficiencies here and there, but we are constantly trying to renew or improve things in order to make a great studio experience possible. I also think that the studio is partly quite artfully furnished (modern art sculptures, vintage furniture in the lounge) The music is modern and gives energy, and the DJ, who is there twice a month, also creates a strong atmosphere. You're doing a great job Janine, Josefine, Steffen, Jan, Chris, Jonas!! All the best, stay healthy and have fun training, but most importantly, stay tuned 💪

I’ve been to many gyms, this one tops them all! Great protein smoothies too 🔥

Top!

Best gym in the world!

Oh my god 😹🙏 it's cool 😂🙂🙂

Super.

(Translated by Google) Top top top - the best I've seen in Düsseldorf / Cologne so far !! Modern, friendly and good atmosphere. (Original) Top top top - Das beste was ich bis her in Düsseldorf/Köln gesehen!! Modern, freundlich und gute Atmosphäre.

Good place

(Translated by Google) An advance statement. The gym makes a nice impression, the trainers are friendly and helpful. With the right menu, drinks are free and you can let off steam on three floors. I have to mention a small drawback: masking is mandatory, but some people don't adhere to it. I expect more effort from the coach. (Original) Ein vorab Statement. Macht einen netten Eindruck das Fitnessstudio, Trainer sind freundlich und hilfsbereit. Mit der richtigen Karte sind die Getränke frei, und auf drei Etagen kann man sich austoben. Ein kleines Manko muss ich noch erwähnen : Masken Pflicht ist zwar gegeben aber manche Leute halten sich nicht daran. Da erwarte ich von den Trainer mehr Einsatz.

(Translated by Google) Awesome studio! Well equipped, always clean, friendly staff and members. The trainers bring a lot of competence and passion with them. Special thanks to Chris! (Original) Geiles Studio! Gut ausgestattet, immer sauber, freundliche Mitarbeiter und Mitglieder. Die Trainer bringen sehr viel Kompetenz und Leidenschaft mit. Besonderen Dank an Chris!

Sehr neues Studio in toller Lage. Einzig die Geräteauswahl im Kardio-Bereich könnte etwas größer sein. Zwei Fahrräder sind einfach zu wenig.

ultra nices Gym, Cardioraum ballert

Best gym and the coffee served here is excellent ☕️

Coolest gym ever in NRW!

I have live In Düsseldorf city since 2011 a city I truly love I have have been guiding visitors since 2021 If you have any questions feel to ask me

Great spot, less crowded than most gyms in the area

Sehr nette Bedienung super Beratung wir wurden sehr freundlich begrüßt und haben sogar eine Führung bekommen nur zu empfehlen ist das Geld Auf jeden Fall wert.

It's getting more and more embarrassing. One half of the studio is a construction site, the other half is a shack. That means: it takes months for something to be repaired, and then the repair itself takes months. The pools have not been working for over a year with a short interruption. The showers will now be renovated for at least 14 weeks. No joke, 14 weeks. During this time, others are almost building a single-family home. About half of the men's locker room has been closed for a few days now. It's really fun to fight over the lockers in the evenings, some of which have been broken for weeks and no longer have any locks. This store is just an embarrassment and I wouldn't recommend it to anyone anymore. One can only warn against registering here.

It is unbelievable that the whirpools haven’t been working for the entire year. They finally opened them some weeks ago and now they are closed for repairs again. Furthermore, the showers in the ladies changing room are also closed for at least 9 weeks (starting now when I am writing this review). It is frustrating that I’m paying for services I am not even getting. I mainly joined this gym for the wellness area and the whirpools, and, while I understand that some repairs may be needed there and then, it is maddening to go there knowing I won’t get to use part of the facilities that i was offered when I signed up for it. Even though I really like the place, it’s atmosphere and the people, I am sadly now considering changing to another gym chain.

Worst Customer Service ever !!! I have been trying to reach their customer service per app / email/ phone and personally annd they never annswered back ! In person they said you have to contact the customer service online ! Well I did it many times and I don’t get any answer ! I don’t know what else to do , does anyone has an experience with this ? How can I take this further , Verbraucherschutz? I asked some friends from the gym and they said the same they could never reach the customer service Another thing that you have to take into account is that since January (or even before) the Whirlpool is closed , they never mentioned it in the contract, and when you ask when it it going to be repaired, they say, they don’t know. Update 12.23 : wrote an email to their customer service since a month , they are still not replying

As it happens, hot tubs have been permanently broken since the energy crisis. The offer being advertised has no longer been available for over a year. But the contributions remain the same. This is simply fraud and should be reported.

The location is great, with all the necessary services. But the staff is so arrogant. Especially Chris and Janine, no courtesy to greet members or say hello. When you try to talk to them about some issues, their attitude is as pathetic as they own the place. Some of the employees are good, like the studio managers, Helena and Jannika. Although the gym is supposed to be high-end gyms from Düsseldrof still the staff is very low level.

I've been training at this gym for almost a year now. Honestly it's a good gym. People complain about it being crowded but for someone who's been training for almost 9 years it's not busier than most gyms at the peak time. I'm a bit irritated by how people don't clean up after themselves by putting weights back or just stacking dumbbells but this isn't the only gym I've seen it in. When the staff sees people leaving weights around they do talk with them but it's impossible to babysit every member 24/7. Overall it's a good gym, has a sauna, relaxation room, good lighting and atmosphere as well as a lot of different equipment. My only qualm in this gym and the reason I didn't give it 5 stars is I'm not a fan of Gym80 machines. I'm someone who likes to train hard and the machine's leverages make the movement easier. I would prefer to have machines that I don't have to load up with every plate just for it to be challenging. Although if you want to look stronger than you are and feed your ego, these machines with the amazing lighting are definitely for you!!