1/5 Ross D. 7 months ago on Google
I
recently
dined
at
this
pub
with
high
hopes,
but
sadly,
my
experience
fell
far
short
of
expectations.
The
pub
looked
inviting
from
the
outside,
and
the
menu
seemed
promising.
However,
several
issues
left
a
lot
to
be
desired.
First
and
foremost,
the
service
was
quite
slow.
We
ordered
our
food
at
7:50
PM,
and
it
didn't
arrive
until
9:20
PM,
without
any
indication
of
a
delay
or
an
explanation.
The
pub
was
not
crowded,
with
only
12
other
patrons,
so
this
prolonged
wait
was
quite
baffling.
What
was
particularly
frustrating
was
the
lack
of
an
apology
from
the
manager
for
the
delay.
Furthermore,
when
we
brought
up
the
concern
about
undercooked
chicken
the
manager
mentioned
that
it
had
been
probed
by
the
chef
and
then
brushed
aside
any
concerns
we
had.
Additionally,
during
the
long
wait,
we
noticed
that
a
person
who
appeared
to
be
the
manager's
friend
or
acquaintance
got
served
multiple
plates
of
food
before
anyone
else,
which
was
rather
disheartening
and
raised
questions
about
fair
service.
When
the
food
finally
arrived,
I
ordered
a
buttermilk
chicken
burger.
Unfortunately,
the
experience
went
further
downhill
from
there.
The
bun
was
not
toasted,
making
it
fall
apart
after
just
a
couple
of
bites.
Additionally,
the
chips
were
unseasoned,
lacking
the
flavor
I
expected
from
the
menu
description.
In
conclusion,
it
was
a
disappointing
experience
overall.
Waiting
for
over
an
hour
and
a
half
for
our
food
in
an
almost
empty
pub,
along
with
the
issues
with
the
burger,
the
questionable
response
to
undercooked
chicken,
and
the
unequal
service,
left
me
with
a
lack
of
trust
in
the
kitchen's
abilities
and
the
management's
commitment
to
customer
satisfaction.
I
hope
this
review
helps
the
pub
improve
its
service,
food
quality,
and
fairness
for
future
patrons.