This is the worst customer service I have ever seen in Australia, the lady in the front desk was very rude and racist. She should be well trained or should not be working there in front, very disappointing. I didn’t feel comfortable doing my medical there. Will never go back and never recommend anyone to visit this place, really disgusting.

The receptionists are not well-trained enough. We arrived there yesterday at 10:26 and waited for the doctor's interview. Obviously they can see us seating and waiting for 3 hours and they don't even bother. So i asked one of the receptionist to see what's going on? She replied, you're the next. It's really rude and unprofessional cos they don't know about their job. Is there a "First come, First serve" policy cos i just felt like i was served last😡🤔

Went there a month ago. Staff are friendly and of helping nature. They maintain good screening process for Covid19. Plenty of parking.

Came in for a Worker’s Compensation Claim for a back injury, during my initial appointment I waited for almost 2 hours. Today, I had a follow up appointment. I was feeling unwell, had a mask on and waited 30 minutes before experiencing significant back pain from the waiting as well as being unwell. Reception staff Amy Keating was extremely rude and unprofessional, this was displayed through her demeaning tone of voice and constant eye roll during my interaction with her. I attempted rescheduling my appointment to a phone consultation but instead of being accommodated to, I was spoken down to and given little to no option but to wait. If you are unwell or have an injury, I believe it’s reasonable to be treated with empathy, compassion and at the very least, respect. The staff etiquette definitely needs review. Hoping Amy views this comment and reflects on what she could’ve done more appropriately in this scenario. Dr Kofi is a decent Doctor, however wait times for him are excessive. Particularly with an injury that is aggravated when seated / standing / waiting for prolonged periods of time.

Very helpful and friendly staff throughout. Greatly appreciated their assistance on the day of my medical and prior in helping explain to me and confirm the booking process when I rang up. The waiting once you arrive and between testing can be a punish though so be prepared.

We visited one month ago, me and my husband , the service is superb, I appreciate the ladies at the reception managing the crowd and they were quite polite. The nurse and the doctor were friendly, I could not feel a thing during my blood test despite being afraid of needles. Wanted to leave a humble review for my blood test , because i could not get hold of the doctor's contact who did the same. She was very careful. Xray was also a no-trouble.

It was great experience. I was bit nervous when I read the reviews but it didn't happened with me. The reception staff was very humble and cooperative. It started exactly on time with no waiting. Doctor and other staff were outstanding. It was quick. I am thankful to them.

Unlike other comments, I actually had a great experience here. The waiting time is high (I was done in about 2 hrs) but that's because there appears to be a high demand (I had to wait a month for my visa medical exam). It's very clean, staff are friendly and there's a TV in the waiting room. Everything went smoothly for me and there's nothing I can complain about.

We all know that “time is Gold” but “Patience is a virtue” All the Staff are nice and lovely. We should understand that the service is NOT SLOW, they are very careful in every step and procedures they do as they are dealing with the Australian Immigration and our visa. I will highly recommend this clinic. Take care always guys. Thank you for looking after me and all of us.

Today the staff saved my arse. I turned up expecting the prospective employer would have organised all my needed documentation. The staff were amazing. Like the Irish Magician who couldn’t pull a Rabbit out of his hat, instead pulled a hare out of his a..e lol! They dug in and made my necessary testing count where and when it was needed. Especially considering I had travelled from Canberra for the appointment. I can not recommend them highly enough.Brilliant. Thank you DR G Wills, Rebecca, Simone, Emma and Toula. Job well done. Lancelot P Coxhead. Producer, Director, Poet.