My go to Petbarn. Staff are always helpful and click and collect are usually pretty quick and have never missed a thing. There is a huge car park so parking is never a issue. Inside the shop they have a self-serve dog bath machine which is very useful. The counters do get busy sometimes.

Best option is to buy your order on ShopBack and then check the ‘pickup in store’ option as you’ll get around 6% cash back. Also, if you purchase online as a repeat order, you can get your products heavily discounted. The RSPCA rescue kittens are definitely worth checking out as many of them need a new home.

The staff there are always friendly and knowledgeable. There is always staff around to help I’ve never been left waiting for assistance when I needed it but they also leave you alone to browse in peace. The dog wash bay is extremely convenient with it being in the room. This is incredible especially when you have 2 large dogs to bathe! The product variety is vast they usually have what I’m after. The only down side is the price. It is definitely one of the most expensive pet shops around especially if you don’t stay on top of the discounts like the frequent feeder programs.

Been a customer here for a long time, never had a problem, except for last few days 1 star review because of the poor manners from this unprofessional employee. Taller aussie lady employee with glasses. When I asked for help, she said to help me get the product and let me stay in the same place until she came back, but I waited for a long time and she did not come back to help me. When I went to find her, she was chatting with other star at the cashier desk. Then I tried to complain to the store manager, the manager he was talking to her not trying to help me. This manager has a really bad attitude. （The manager is not good at communicating with customers and is not fit to be a manager）Never go back again!!!

Sales girl "J" @ Petbarn (CNR Cosgrove Rd & Hume H'way. Strathfield Sth) extremely helpful, knowledgeable about Kittens as my 1st time @ Petbarn. Recommend this place for your kitten & had more lovely kittens/cats from RSPCA. Wish could adopt them all. 🥺♥️

1. The customer service team doesn’t reply emails at all. 2. I’m entitled to free delivery but the system still charged delivery fee. 3. The stocks are very limited.

First time visiting Petbarn South Strathfield (we normally order our food online) and had a pleasant experience in store. Popped in to grab worming drops for our new pup (may as well add a collar while we're at it 😆) and the lovely staff who approached us seemed knowledgeable and genuinely thoughtful particularly when it came to recommending AGAINST buying certain products due to our pup's age. I found it refreshing as most workers are taught to upsell, onsell and meet sale targets as priority. Customers such as myself are happy to pay a little more to support businesses that invest in their staff so if that's what you're doing, keep up the good work!

Adopted a cat from here yesterday. The manager was fantastic and the process was painless. Our little lad is enjoying his new home.

Helpful & friendly staff. They have all your pet needs

Staff unfriendly and pretty straightforward, however every other pet barn are super welcoming. Disclaimer: Closes at 5:00pm but you can't have service after 4:30 cause they have to clean.

I have always made the commute to pet barn in Strathfield as I find the staff are friendly, knowledgeable and have always gone the extra mile to provide optimum customer service. Sanjiv is friendly, accommodating and very likeable. Thank you very much for your great service!

Friendly and helpful staff members everything you need to make fur baby happy love to go there

There are so many various stuff for pets and also helpful staff. I was happy with the service.

Well located, with plenty of parking, and a good range of products. The store was clean, prices reasonable, and the staff were helpful.

Absolutely huge range of food and toys and anything pet related. Lovely and friendly staff that are willing to help you with anything you need. They even have a self service dog wash. Massive range of high quality pet food and treats. All your pet needs in one convenient location. Plenty of on-site parking.

We bought hermit crabs and a fishtank from here. There are varieties of products to choose from. Happy with the purchase.

All good; friendly, polite and efficient staff, correct items were located, picked and delivered to me within a few minutes. Highly recommended, and I would deal with them again.

Located on a busy road but the entrance can be a bit hidden. Pretty standard store with decent parking. Prices are higher than what you can get online but you can't take your dog to an online store. Staff were friendly enough. Has a decent range of products.

Great staff. Always so attentive. And prices are either cheaper than other pet stores or price matched.

Never answer the phone Never have live food in stock Rude when you actually get thru on the phone. Actively looking for another nearby pet store because this store and staff are woeful. And my animals are always having altered food because they never have their Sheeeet together. I wish I could give zero stars.

Being a customer of this store for ages and understanding they close at 5pm. I walk in at 4.58pm on a Sunday and they tell me the registers are closed! I explain that please my bird it completely out of food and again the reply is registers are closed. 1 star review for me and I'll never return here I'm happy to go to another store! Close the register at 5.02 not 4.55!!!

I asked for an edible cat wormer for a stray i can't physically administer into its mouth, can't get close enough, i explained that. The guy, Anthony, sold me one he said was chewable, Milbemax he read the back. I get home, read instructions, NOT chewable, so i crush it up, mix with food and she wouldn't eat it. Waste of $31

Perfect place for pets Andrew is really helpful.

Had been to pet barn at petbarn Strathfield for few times. The customer service we received from different team members was always excellent except the one from Tiffany. She was so cold and impersonal and even not willing to provide any assistance when we were choosing the worming kit just right around the check out counter. There is no greeting and “thank you” from her even we said. We were really disappointed by her service, but we will still come back because of the other lovely team members and the vast product range.