2/5 Molly H. 9 months ago on Google
Shopping
here
is
usually
a
very
good
experience-
very
clean
&
well-organized
store,
helpful
&
nice
associates,
and
a
great
selection.
I
shop
at
Loft
a
great
deal
and
deserved
a
much
better
experience
today.
Stopped
in
to
pick
up
three
buy
online,
pick
up
in
store
orders.
Took
forever
for
the
African
American
girl
to
“check
them”
in,
and
she
didn’t
even
think
to
ask
my
name
before
to
get
them
(?!).
She
then
proceeded
to
do
the
8
returns
I
had
across
4
receipts,
all
which
were
on
my
Loft
card.
She
didn’t
seem
to
know
that
she
was
doing
because
it
took
a
really
long
time
for
get
to
return
things
and
then
I
realized
she
was
doing
them
one
at
a
time!
I
asked
if
she
could
please
do
all
the
returns
on
1
transaction.
vs.
separately
as
they
have
done
that
at
Loft
for
me
many
times
before.
She
said
“No,
you
can’t
do
that,
this
is
the
way
I
was
trained.”
Very
Miss
Know
It
All
and
didn’t
even
bother
to
ask
a
colleague
if
it
was
possible.
I
told
her
that
wasn’t
very
efficient.
I
think
a
more
experienced
colleague
realized
it
was
taking
her
a
really
long
time
to
do
a
basic
transaction
and
checked
in.
I
asked
her
if
the
returns
could
please
be
done
as
one
as
I
had
used
my
Lord
card
for
all
and
tue
first
associate
got
miffed
and
gave
her
colleague
the
handheld
register
in
the
middle
of
get
transaction
and
walked
away.
Beyond
bizarre
to
get
so
mad
about
something,
especially
when
clearly
was
in
the
wrong.
Then
another
associate
came
over
and
asked
what
happened
and
took
over
and
had
to
figure
out
where
the
transactions
were
in
the
process.
Low
and
behold,
ste
was
able
to
do
them
all
as
1
transaction.
This
is
the
2nd
associate
in
the
last
few
months
that
didn’t
know
returns
with
a
Loft
card
could
all
be
done
as
one
transaction,
so
this
store
could
do
a
better
job
of
training
associates
on
this.
And
part
of
the
problem
with
returns
taking
so
long
at
Loft
is
how
many
different
steps
there
are….
you
gave
to
give
your
phone
number,
wait
to
sign,
etc.
Should
be
much
easier
with
a
receipt,
like
Macy’s,
etc.
The
initial
person
who
waited
on
me
today
won’t
last
very
long
in
retail
of
she
continues
with
the
bad
attitude
and
poor
behavior.
I’m
not
in
a
hurry
to
return
to
this
store.
