2/5 James B. 1 year ago on Google • 110 reviews
DO
NOT
BLAME
THESE
EMPLOYEES.
They
are
mostly
fantastic,
working
with
their
hands
tied.
The
store
manager
at
this
location
is
largely
ineffective,
arrogant
and
rude.
More
apt
to
feed
into
negativity
than
problem
solve.
Becomes
very
childish
and
engages
in
recalcitrant
behavior
with
customers
and
staff
alike
as
I
have
witnessed
personally.
Has
the
vibe
of
a
totalitarian
tyrant
that
behaves
like
he
is
Impervious
to
consequence.
Employees
here
are
noted
for
being
hard
workers
but
resentful
Being
chronically
understaffed,
while
having
to
contend
with
shortcuts
in
supplies
because
their
manager
is
all
about
personal
bonuses
at
the
expense
of
customer
service
and
employee
relations.
Known
to
play
favorites
and
is
not
even
handed.
Always
finding
EXPIRED
milk.
So
it
goes
today,
September
21,
2023
there
are
chocolate
milks
in
the
refrigerator
dated
September
18.
There
is
literally
always
something
unavailable
that
is
supposed
to
be
available
on
the
menu.
The
manager
seemingly
makes
decisions
based
on
his
paycheck
while
carelessly
using
some
very
good
and
nice
people
like
protective
shields.
This
particular
store
just
will
not
have
“something”.
The
explanation
at
the
store
level
is
that
they
are
forbidden
to
replenish
menu
items
if
it
poses
a
risk
of
even
minimal
waste.
Unfortunately,
there
seems
to
be
no
concern
that
it
upsets
more
than
just
one
or
two
customers
on
a
daily
basis.
This
is
frequently
attributed
to
the
store
manager
who
has
been
known
to
defy
policies
As
a
means,
to
manipulate
his
numbers
to
give
the
impression
of
performing
better
than
reality
would
expose
I
literally
spend
between
$100
and
$150
at
Wawa
daily.
Sometimes
even
more.
This
is
my
“home“
store
and
it
has
lost
that
sale
many
times,
just
by
virtue
of
not
having
one
item
that
I
was
looking
for.
People
should
not
have
to
bounce
from
store
to
store
for
individual
components
of
their
needs.
Once
among
the
best
WaWa
locations
despite
its
shortfalls,
it
has
rapidly
become
a
mitigated
disaster.
It’s
clear
that
the
manager
here
is
an
abject
failure,
trying
to
milk,
fatter
paychecks
through
the
bonus
structure
at
the
expense
of
quality
service
and
performance.