Panera Bread image

Panera Bread

Restaurant Cafe Coffee shop Breakfast restaurant Meal takeaway Bakery Sandwich shop Catering service Delivery service Salad shop Soup restaurant

One of the Most Reviewed Sandwich shops in East Brunswick Township


Address

755 NJ-18 Unit 554A, East Brunswick, NJ 08816, United States

Website

www.panerabread.com

Contact

+1 732-390-6583

Price rating

$$ $$

Rating on Google Maps

4.10 (706 reviews)

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Featured Reviews


Frequently mentioned in reviews: Panera (18) time (14) bread (13) service (13) customer (11) sandwich (10) good (9) location (8) salad (8) soup (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Carol C. 1 year ago on Google
    We eat at all the Panara restaurants while traveling where available. This one is the east Brunswick mall location. It definitely needs a good cleaning and overhaul...the years show on this location...but beyond it being down right dirty..the food is unlike any Panara we dine at. The portions are small the sandwiches your lucky to get the filling on one side only enough meat for a quarter of the bread...so they spread it out paper thin to cover the bread. If your salad or sandwich calls for topping good luck..when I questioned why my Fuji salad didn't have any Dryed Fuji apples on it I was told oh we ran out a couple days ago and didn't get them in yet !! It just goes on and on ....last of all I asked to speak to a manager and was told they left for the day...
    3 people found this review helpful 👍

  • 1/5 Matthew M. 8 months ago on Google
    Never eat here. The employees don’t care about a single customer, they will not rotate food, so most of the time it goes bad, there’s bugs, even seen maggots in this place. They buy low quality food products and charge 5x as much. Workers are not friendly and only make connections with their own race, they are very racist here. The employees do not clean often. If you smelled half of the stuff here it will literally get you sick. The general manager Micaela is very racist. Do not let her looks fool you.
    3 people found this review helpful 👍

  • 5/5 Luis C. 1 year ago on Google
    It is a nice place to eat. The environment is clean and the service is fast.
    1 person found this review helpful 👍

  • 3/5 Dilip T. 9 months ago on Google
    Well if breads is okay to fill your hunger along with some soup 🍲 this is a place to go for a lunch or dinner or a brunch. They have lot of combos . Few options for vegan 🌱 and vegetarians are also present. Routine stuff like soda 🥤 fountain drinks 🥤 is also present with multiple refills. Good seating space along with good staff are present here. Thanks 🙏
    1 person found this review helpful 👍

  • 3/5 Ge c. 1 year ago on Google
    Met with friends recently at this mall location and was not happy with service. We were told our name would be called when our food was ready, after 10 minutes I checked and it wasn't ready, after another 5 minutes I walked over and saw our food sitting out on the counter. Not only weren't we called but I was alarmed that the food was sitting out in the open with all the people passing in close proximity to it including a man who suddenly started coughing near it as well as a women whose face was inches away while waiting for her order. I think management needs to review where customers food is left when it is ready, since Covid, we don't need more ways to be spreading germs

  • 2/5 Sammi G. 3 months ago on Google New
    I love panera but it is expensive so i rarely get it. They are cutting down even more on their sizes. Just ordered a $10 mac and cheese that literally has 1 scoop of food. This is 10000% not worth the money and sadly think this will be the last time I ever order Panera

  • 2/5 Call me, M. 5 months ago on Google
    I really wanted to like this location but my steak & cheese sandwich had RAW/undercooked meat. The meat was very light brown, not the typical dark brown you would see in cooked steak. I was kind of disgusted honestly. Also, my mac and cheese was watery and lacked flavor. I paid $15 for food that lacked quality and portions were so teeny tiny. I wish I could have asked for a refund upon seeing how sad my food looked.

  • 3/5 KJK 6 months ago on Google
    Panera has really gone downhill in the last few years. The portions are getting outrageously smaller, and the sandwiches are ridiculously thin. The baked goods are still pretty good... love the scones and cookies, in particular, but the prices! The prices are so high for one cookie. I still occasionally frequent this location bc it's so convenient, but it's definitely sad now. Service is almost non-existent, and there's no real atmosphere to speak of. At least it's mostly clean, usually.

  • 4/5 yakkhanadha 5 months ago on Google
    Today me and my friend went to this restaurant, it was a good experience, place is clean, we had our breakfast here, I like the food, but what we Oder did not come something els we got, but we both were like it, anyway it’s our first time here, we will try it again, thank you guys keep it up

  • 5/5 ArLequin C. 6 months ago on Google
    A very clean and inviting Panera Bread. Employees are friendly and efficient.

  • 1/5 Jasmin K. 6 months ago on Google
    I don't plan on going here anymore, I was sick and opted for a quick fast food option here but it wasn't quick. I had to go back because they forgot 2 bread bowls and baguettes. I wanted them warmed up, they weren't warmed up, the bread bowls were not even cut from the top. This is the third time this year this happened. And I've only been here 3 times this year lol. Lady with black hair who presumably looks like a manager or supervisor is not very nice either. Not sure what she gained from asking if I'm the person who wanted the asiago bagel toasted and then not toasted? They forgot to get my name, yes I got the asiago bagel and yes, I decided I wanted it toasted? Jeez, such misery here. It's always been like this here, the atmosphere at this Panera is awful, staff often does not get orders right, massive waste of my time because I have to come back, and more often than not they are rude. You work at Panera, not for Gordon Ramsey. Gordon Ramsey wouldn't put up with this insolence though. So either way, yeah y'all suck. I would have said this in person but with a rising fever and sore throat, I had to save my energy. Oh and shout out to that manager for telling me no when I asked if I could have a more fresh baguette. I asked for it to be warmed and I was simply given the stale bread from the front. But she did tell me something important, I already knew this but she said all the bread is the same and isn't made there. Which isn't what I was asking...but thanks for letting me know everything is frozen and not fresh whatsoever 🙃 I knew that, but let's let others know too!! 🎉 I appreciate the knowledge you've provided us 🙂 Oh and it's an absolute pig stein in here. Filthy, if u thought take out was bad, dining in is even worse.

  • 4/5 Kayleigh j. 10 months ago on Google
    I want to love Panera so badly. I love their soups but they notoriously forget my bread bowls every time I order online. It’s just not that hard. I sincerely don’t want to have to drive back for bread bowls when I pay $2 more for a smaller soup and that’s half the meal. It’s the kinda thing that’s just so slightly irritating.

  • 3/5 Victoria G. 10 months ago on Google
    I always go to this location, and my order is always right . but EVERYTIME I go in there the floor is so sticky ...and that means they need to make sure they are changing the water and cleaning the mop head or leaving it in bleach and dumping it at the end of the shift ... you can tell they are not changing the water .that is a big floor needs at least 3 bucket chanhes ;changing the water.I had new dress boots on and had to step into the rain water which is today ...walk back into the mall to wipe my feet on the rug .... that is not right ... I understand people have spills but this is all the time. but leave the mop in warm water and some bleach that will help that issue I would of gave 5 stars but I am in their often and its just really annoying before I walk to work that I have to hear my shoes sticking to the floors and that's something I should not have to deal with or other customers cleanliness is the way to go. Staff are great and knowledgeable gets the orders right...but I hope these reviews are read so that issues is handled. Those small things will make me not come back .

  • 5/5 mark b. 9 months ago on Google
    It's a nice place to go for soups 🍲 and other dishes u need to try for yourself. High quality food 😋 and good breads and dessert and shakes too.

  • 5/5 Hemang D. 5 months ago on Google
    **5-star review of Anna from Panera** Anna is an absolute gem at Panera. She is always friendly, helpful, and goes above and beyond to make sure that her customers have a positive experience. I recently went to Panera to order sourdough bread and a coffee. Anna was very patient and helpful as I tried to decide what I wanted. She also made sure that I knew about all of the specials that were available. When it came time to pay, Anna offered to put my bread in a handled bag.She also made sure that I had everything I needed, including napkins, utensils, and a straw. I am so grateful for Anna's excellent customer service. She made my experience at Panera truly enjoyable. Here are some specific examples of Anna's excellent customer service: * She was very friendly and welcoming. * She was helpful and knowledgeable. * She went above and beyond to make sure that I had a positive experience. * She was always smiling and made me feel valued as a customer. I highly recommend Anna to anyone who is looking for a friendly and helpful customer service experience at Panera in East Brunswick store. She is a true asset to the team.

  • 4/5 Shawn X. 9 months ago on Google
    Ok so why only 4 stars? Price. Everything is expensive... But everything is better, to be fair. The best deal is 2 months of free drinks if you sign up for sips... This is great especially if you're a delivery person with a Panera bread your route. Every 2 hours free iced drinks.

  • 5/5 Kristen M. 1 year ago on Google
    There was a nasty customer in line behind my sister and I and the manager, Jessica, handled it with such grace. She was so supportive of her staff and even apologized to us as well, which was not necessary, but appreciated nonetheless. I will continue to give them my business at this location!

  • 4/5 Nithila 1 year ago on Google
    Fast service! After a few hours at the mall this is a great place to grab a meal with friends. Even though the sandwich was small the soup with 2 entrees was filling. Not too crowded and many different choices.

  • 2/5 Nelly H. 1 year ago on Google
    I ordered a chicken salad sandwich and there was barely any chicken in it. First time this happens to me at a panera location.

  • 1/5 C P. 1 year ago on Google
    TERRIBLE WITH ONLINE ORDERS!!! ORDER# 803484377: I work at a small office and we get free lunches from a sales rep. We decided it was a soup day so we all ordered from Panera. Let me tell you, they forgot 3 of the same soup - tried calling MULTIPLE times but our calls would get dropped, no one picks up the phone (not even the manager line). NEVER ORDER FROM HERE - SAVE YOUR MONEY AND GO TO ANOTHER LOCATION

  • 5/5 A A D. 1 year ago on Google
    Ceren provided a great service during off hours. The food was good, music hit the spot, drinks were great :)

  • 4/5 Diane C. 1 year ago on Google
    Had lunch, pick 2 ...1/2 chicken salad sandwich and tomato soup. Very tasty. Included choice of chips, bread or apple.

  • 2/5 Grace H. 1 year ago on Google
    Been going to this panera pretty often lately bc it’s the closest one. Been pretty ok mostly, the quality of food is not consistent though. I guess it depends on who’s making the sandwich. Today’s sandwich was literally slab together, but what is disturbing is that I found a long hair in my Tuna sandwich!!! Not OK!

  • 5/5 Anastasia B. 1 year ago on Google
    Quick service and a good place to grab a quick meal after shopping. I really enjoy their pita bread pizzas and their soup is also great!

  • 2/5 Kadedra M. 2 years ago on Google
    I never leave bad reviews but I come here often as I work in the mall. I have had my order wrong twice. The first time I ordered a salad and got a completely different salad on the menu. I let it slide as I know how it can be to work in a kitchen. Sometimes it's crazy. The second time I got the grilled mac and cheese. With no mac and cheese. My boyfriend who visits me on my lunch had ordered a sandwich and also got a completely different sandwhich.

  • 5/5 Theresa S. 2 years ago on Google
    I’ve been ordering breakfast from Panera for a few months now. I have it delivered to my home. It’s the first time I’ve ever had food delivered from a delivery service. But I enjoyed Panera‘s breakfast and it always makes its way to me still hot and it taste delicious. Today I ordered breakfast. And what I received was good. However I was missing two items. When I called Panera I spoke with Edwin and he could not have been more hospitable. He was so kind and so accommodating. I knew he genuinely felt bad that I did not receive my muffins. Excellent customer service. Wish there was more Edwins around. Hard to find great Hospitality anymore. Edwin really made my day. Please give him the praise and recognition that he deserves!

  • 5/5 Chris O. 1 year ago on Google
    nathan lopez provided terrific customer service and made the best sandwich i’ve had at any panera establishment. enjoyed my time there

  • 1/5 Farah A. 1 year ago on Google
    Ordered curbside. After arriving and checking in, 25 minutes passed with no response from the store. called the store..noone answering.. when we went inside, they admitted that they forgot to bring the food to be us. Cold food was served. Horrible customer service. Try to avoid if you can

  • 5/5 leah d. 1 year ago on Google
    Friendly customer service. Their sip and save membership seems worth it especially if you live or work near a Panera. Also, their pecan braid is delicious. I suggested to leave the sugar syrup outside for customer access, and they did so within a week. Love them! Changed my review from 4 to 5 stars.

  • 3/5 Ivan “The Transylvanian” G. 2 years ago on Google
    First time eating at Panera. Covid is causing production problems. 1. Eating in you still get your order bagged so it wastes resources and you don't know what's missing until later. 2. Caesar salad is very poor value! Just had a few crumbs of cheese at bottom of plastic container. 3. Ten vegetables soup is yummy. 4. Got nice apple for side dish! Game for you... Find cheese at bottom of our Caesar salad box. 😅


Call +1 732-390-6583 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
    • ✓️ Good for working on laptop
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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