Terrible service and bad attitude: I ordered two coffees and it took over 20 minutes. I received one and they forgot to make the other one. I asked twice how much longer it would take, because I had to pick up my son from his swim lesson, and the manager responded, “can’t you see we are busy? Do you want to come back here and make it yourself?” No apology. Instead a very rude remark. My advice if you don’t want to waste 20 minutes of your day to be treated like that. Don’t go here,

Love their cold brew!! Always buying a new roast to brew at home and they’re cold brew concentrate is really good. Only downside is this is NOT a sit down place. I wish it was since I’m always looking for new places to sit and work from.

First time having Rook long time Starbucks patron. It was excellent will definitely come across the bridge just for the coffee, very nice staff.

Happy National Coffee Day :) Love this place. I come here at least 4 days a week. I’m going to bring some Rook coffee at my next open house.

One of the better local coffee options while out and the pricing is pretty fair. The quality is sometimes hit or miss with the hot coffees sometimes being a bit weak on the strength. I usually stop here when traveling down Route 9 and have been here a few dozen times. We had tried their banana toffee cold brew the other day and went back to get more recently as it was a nice treat for this warmer weather we've been having. I'm not fond of plain ice in cold drinks as the watered-down effect takes away from the experience if you don't drink it right away. Some coffee places I've seen use coffee ice instead of plain ice, which is not a bad compromise but does involve more prep work. My girlfriend requested a little ice and I asked for no ice at all. When we got our drinks, it seemed that they ran out of their larger cold drink cups because my girlfriends cup was maybe 70% full and my cup was barely more than halfway full. I was visibly confused at first. We paid over $11 for these two drinks and felt a bit cheated. There was no explanation while ordering or when fulfilling the order about the ice modification, cup size substitution, or level of the drink pour. I understand that portion control and measuring is important for consistency and quality but the staff should explain the effect of a request such as no ice. Something along the lines of "We can use little or no ice but the specialty cold brew drinks we prepare will use the same amount of coffee and flavorings as we measure it out per size/order so the cup won't look as full but you're getting the same amount of ingredients just without the ice, it will taste stronger, and it will not be as cold. Is that okay?" The lack of any explanation while placing a half empty cup on the counter was not a great experience. Either properly explain the consequences of certain drink modifications to all customers while ordering or backfill the cup with the base product eg. cold brew—and keep the flavoring measurement the same while either explaining or giving the customer the option if they wanted to fill the cup with more cold brew or leave the ratio as is.

Really good coffee, but don't expect to sit down and relax because there's no tables.

Great spot, the way better than others in the area! Staff are doing great job and everything runs quick and smoothly, highly recommend!

Love Rook! Wish there was one in Middlesex County!

Not really a review writer, but I watched your staff get bombarded with at least 60 coffee tickets and they calmly and quickly made everyone’s coffee without a single issue or mistake. Keep up the good work guys!!!!

I have searched everywhere to find cold brew as good as Rook’s, and I haven’t even found a runner up yet! The NOLA style cold brew has such a unique flavor, I love how the cold brew isn’t watery like other places. Service is speedy and the employees are nice. I would love Rook to come to NYC, it would be a hit!

The cold brews are amazing and the service is quick. We love to try out the rotating cold brew flavors

Still the best coffee I've had. I try every place that anyone recommends because I am a coffee junkie. I've heard "this place is better than Rook so many times, you have to try it." I still haven't found a place to dethrone the champs! No one has compared in NJ and elseware.

LOVE Rook. If you love coffee and supporting small businesses, this is the place for you. Mobile ordering available. Tons of cool merch available (can also mobile order) and a small selection of pastries, besides all the excellent coffee drinks. All time favorites/recommendations: s’mores, mocha mint, and gingerbread. The flavored iced teas in the summer are also amazing. This location is always clean, speedy with service and fairly friendly! (Bathroom for customers also available.)

Great taste of coffee! the only recommendation is to have some place to sit down would be nice 🙂

For all the hype, I was expecting something different, maybe less flavors, more origins, but they did make me a decent cup of coffee. No complaints.

Another great Room coffee. I usually go in for the cold brew Louisiana style but I started to move to the hot coffee since it's winter. I've been doing my own tour of the coffee world and it's nice to try something new every day. So far my favorite is the Guatamala blend. Clean store, friendly staff and best of all text ordering.

So much better than Starbucks. Love that old time coffee vibes you get from here

Great coffee, friendly service, no place to sit, just get your coffee and go. Their system is fine at most times but gets overwhelmed at very busy times. But the coffee is worth any inconvenience.

I drove all the way from NY because I have been craving this coffee. I got here at 4:59 on and the attendant would not serve me. Even when I asked to buy some of the cold brew already prepared so that I can make it at home he said no. I told him I drove him all the way from NY and he still refused telling me they were closed. So, so upsetting!!

Can’t order coffee here on the weekend because there is not one spot in the entire lot. You should offer curbside pickup. Thankfully I didn’t order ahead of time.

I always order a cold brew, glad they finally got oat milk! Nice variety of seasonal drinks, something for everyone. Cute pin options if you're a collector.