1/5 Linda M. 2 years ago on Google • 12 reviews
Around
the
area,
haven’t
had
Playa
for
awhile
so
I
decided
to
stop
in
to
get
a
smoothie.
Not
very
busy,
about
4-5
staff
members
working.
Waited
with
my
kids.
After
about
25-minutes
of
waiting,
and
noticing
others
receiving
their
orders
before
me,
I
asked
if
my
smoothie
was
ready?
The
girl
was
nice,
apologized,
and
advised
they
forgot.
Ok,
it
happens.
Maybe,
next
time,
staff
can
be
more
aware
of
which
customers
are
waiting
and
which
orders
haven’t
been
fulfilled.
Or
they
can
communicate,
“hey,
I
apologize
for
the
delay,
order
should
be
ready
in
the
next
10-minutes.
Communication
is
key
for
great
customer
service.
I
would
have
easily
understood
if
maybe
they
advised
me,
“I’m
sorry
I’m
running
a
little
behind
thank
you
for
your
patience.”
But
there
were
a
reasonable
amount
of
staff.
The
volume
was
balanced.
Not
busy
nor
slow.
If
1
out
5
staff
members
would
have
inquired
about
me
waiting,
all
would
have
been
resolved
in
a
timely
manner.
Rather,
all
failed
to
notice
me
waiting.
My
reason
for
rating
a
one
star
is
because
after
waiting
I
noticed
how
dirty
things
were
kept.
Garbage
left
in
multiple
places,
straws,
used
containers,
cups,
straw
wrappers,
flies
in
the
refrigerated
area
where
drinks
are
kept.
They
had
an
umbrella
left
in
the
middle
of
the
entrance
which
is
an
accident
waiting
to
happen.
Outside
also
is
dirty.
Used
spoons
and
left
over
food
spilled
from
other
people
eating.
If
there
is
sufficient
staff,
one
member
of
team
should
attend
to
at
least
cleaning
the
tables
and
picking
up.
The
appearance
is
the
foundation
and
impression
of
when
customers
come
in,
especially
for
those
who
are
waiting.
Would
you
trust
a
restaurant
making
your
food
that
is
unkept?
Hope
you
guys
consider
this
review
and
make
improvements.
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