Quest would get zero stars from me if this was an option. Last time I came in first thing in the morning I sat for around 2 hrs before being brought back. I mentally vowed to never come back here for labs however now Quest is the only lab provider accepted by my insurance company so I made an appointment this time around (about a week out because this is when they had openings) thinking it would be better but you can still expect to wait at least 30 minutes even with an appointment. No one wants to spend their day waiting for lab work and this is not how it's run at other lab draw facilities. This seems to be the companys' fault not the local staff who seem to being doing their best.

If I could put 0 stars I would. My husband had an appointment, but when he showed up the door was locked and no one was answering. I called the main quest number and found out they closed because of staffing shortages. If this is the case, someone should inform those with appointments or at least put a sign up on the door!

I am bleeding profusely after a routine blood draw. They should not have let me leave. My sweater sleeve was soaked with blood when I got home!

States will be open at 5:30 am and doors still locked at 6 am- Been an ongoing issue for many folks- Needs some new management!

They overwork and underpay their phlebotomists so much they they create the situation where their workers have no patience for any issues patients might have, like doing blood draws on kids who are getting them for the first time and who have sensory issues. Instead they just kick you out and say try again later. This site in particular seems to be very understaffed. I don't blame the workers themselves, I blame the system of overbooking then understaffing and underpaying for profit.

Waiting for 30 minutes past their open time only to be greeted by an employee without keys to open the door. I had an appointment for 5:40 am. Customer service was of no help and advised me to make a new appointment.

Arrived at 5:55am today for my 6:10am appointment. They supposedly open at 5:30am. There was already a line outside of the (locked) door. Waited until 6:25am and no one arrived to open that location. At 7:50am I received an email from Quest cancelling my appoinment because the location is "closed for building maintenance." Extremely poor customer service from Quest to not notify anyone sooner or even put up a sign that they're closed.

I arrived at the EA location at 1:20pm. Sign on door says they are open until 1:30. As I went to sign in the staff member curtly told me they stop taking draws at 1:10pm. NOWHERE is that posted.

I arrived for my appointment and they were closed. Waited for a bit, left and an hour and a half after my scheduled appointment was notified that it was cancelled because this location was closed “due to maintenance”

When my health care provider forgot to send over my script, which needed to be fulfilled asap, Dori went above and beyond to make sure that I was still able to have my bloodwork completed that day. Excellent communication and overall experience.