My family and I traveled 1200+ miles to NY to visit family for a very short trip. I’d frequented this restaurant as a kid and loved the location and atmosphere both then and now. Tonight was an absolutely horrible experience. As we approached the doors to enter, I immediately ran into a family member that I hadn’t seen in over 15 years. Little did I know, she was accompanied by another family member that I probably hadn’t seen in 20+ years. This was obviously a wonderful surprise and made my trip even better than it already was. Never did I see a sign that said no outside food. Even if I had seen it, I would have kindly asked if it was okay for my Daughter to bring her food in. Had that been a problem or a no, we could have easily taken our business elsewhere without issue. We sat down, began to look at the menu, and I was immediately impressed with their offerings. I had planned to purchase appetizers and plenty of entrees as I wanted my family to try many WNY cuisines. Almost immediately as we sat down, we were approached by a worker, who I later learned is named Rebecca, aka Becky, that told us outside food was not allowed but that they would allow it this one time. My six year old daughter, who, if you have kids would understand, wanted a happy meal and wasn’t excited about a “Friday fish fry”. I saw no harm in my child having this; figuring we were a party of three adults, and four teenagers. Obviously, a great ticket would come from us. Becky was not friendly, and continued to scold my mother, even when my mother was kind enough to take it upon herself to throw away the McDonald’s trash outside of their establishment. Not only did Becky rudely watch my mother walk in and out, she continued to hate us when she had a customer, who I assume she knew, was standing to pay. Becky held her hand up as if she were a child telling a secret, while eyeballing our table, and looking straight at me and giggling like she knew I was certain she was gossiping about our table. I am not a confrontational person, but after all the rude faces from this lady, I made sure to thank her when we left for ruining our dinner. She immediately raised her voice, asked me why I would bring food inside of another establishment, and why I thought that was okay. I was already walking away, as I didn’t care to have anymore interaction with this restaurant. She continued raising her voice since I was walking away. I am absolutely appalled at this lady and her lack of customer service skills. Being in the restaurant industry, you cannot treat your patrons the way she treated us. I saw her eating, drinking her drink, constantly scolding us. And I know that she knew I saw her faces and reactions to us. To be that blunt and rude is beyond me. I will never return here.

I have to say that I am very disappointed in Main Streets service. My wife and I have been patrons for over 20 years. The service has been falling for some time now. For the past 6 months we have had most of our orders totally wrong. If you say something you get a gift card. I don't want a gift card. I want what I ordered to be right more often than wrong. Then when you expressed your disappointment with them they refused to give you your order and tell you to eat somewhere else. This is how you are treated after 20 plus years. I hope you figure out how to fix your customer service problems. You have a great business and your not going to keep it that way if you can't get it right. Wish you the best, but will not ever order from you again. Take care.

One of the Best places for fish fry! Seriously so good, I go a couple times a month!

Awesome eatery! Our phone in order for five dinners for take out was incorrect. Wrong beef sandwich… we ordered HOT ROAST BEEF- Roast beef sandwich and mashed pot covered in gravy but what we got ROAST BEEF SANDWICH- Tender hot roast beef with sauteed mushrooms, melted provolone cheese on a hard roll, very good still, but not what was ordered and left me wanting the mashed pot. Gotta work on listening skills folks 🥴

Great place to eat, friendly staff, food was excellent. burger cooked exactly how I like it (medium) chicken sandwich with Buffalo sauce and bleu cheese crumbles delicious and onion rings definitely order onion rings Worth the drive from Ellicottville

Good food, cheese and spinach pizza is good wings are good and there big wings I like my wings cajon BBQ very good to. It's worth every dollar the pizza is big so go try it once then you'll be back for more cause I am back for more. My friend had chicken fingers sub he love it. Don't take my word for it, go try It!

Such a cute little diner right in the little village of springville. The waitress we had was extremely friendly and gave us some good recommendations. The food came out fast and was absolutely fantastic! I got a fish fry because yes they serve them all week! Some of the best coleslaw I have ever consumed 🤤 definitely a must if you are ever in springville!

Great little town pizzeria with tasty pizza, sandwiches, and other fare. My wife split a small, pepperoni and Italian sausage pizza with her sister. I had the bacon and turkey on the pretzel roll with fries. Great, friendly staff and large portions. Delicious looking deserts, but we were too full!

We love Main Street Pizza! Pizza & fish fry are delicious, & my husband enjoys their buffalo chicken wrap! Diverse menu with many choices

Love the food here. Their Macaroni salad is my favorite anywhere. Beef and Barley soup is excellent. I would eat the Greek salad everyday if I could. The fish fry and the pizza are some of the best around. Crispy fat wings too!

The Mushroom Swiss burger is very good. And I like you get a choice of sides. But everything I have gotten here has been good. Very consistent. Nice little restaurant / pizza place atmosphere.

Food was hot and prepared very well staff are on top there job Joe and jud 👏 always a great experience

The calzone was awesome. Hubby had the royal sub which was huge. Everything tasted great and the server was very friendly and attentive.

Great food, hometown atmosphere! Wonderful pizza. U must try one; u won't regret it!!

My husband, our daughter and son in law stopped here for lunch. Everything is very comfortable here and our waitress was excellent. The only place where I had to take off a point was for their red sauce for pasta. Being married to an Italian for many decades and having had to learn to make sauce, "the proper way", that was probably the worst sauce I've had in years. We will return though, but just not order pasta. 😊

Nice place Friendly family cafe. Good for kids and parents. Pretty Windows onto main st good fish fry. First place I send people who ask for a place to eat.

The food and service was excellent! But the floor (and our table) would slightly sag when people walked by...

What a delightful surprise. We stopped for lunch yesterday and Everything was great, including the friendly, fast service The French Onion Soup was very good, The Reuben Sandwhich was as well. The thick rye bread didn't fall apart even with the brown mustard I added. They even had real Polish Dill pickles on the side. The fresh cut fries were tasty. We even ordered a Deep Dish Pizza to go which was cooked perfectly and very satisfying. I still didn't eat my Chocolate Peanut Butter Cake I got for dessert but it looks amazing and will be dug into soon. I totally recommend this Easy to Drive By place for a meal. Don't miss it or you'll miss out.

Arrived from Canada at 8:45pm Sunday night and checked into our hotel. Asked where to go for dinner. We were given a brochure for Main Street cafe which was clearly marked open until 10pm. Brought up GoogleMaps for direction which also confirmed open until 10pm. Walked in the door at 9:15 there was 5 or 6 people sitting at one table. They turned and told us the restaurant was closed. They told us Friday and Saturday are their only late nights. So either they lied or all their marketing is wrong. Nice welcome to Springville USA. First time I have ever ever ever posted a bad rating. Congratulations on an epic fail 🙄

I am unfortunately unable to rate the food considering they decided to never deliver the food. We placed an order and when we called we were told that it was being packaged and should be delivered before 4pm. We called at 4:30 and asked where our order was and instead the person handling calls at the time thought it would be best to hang up and severe ties with what could have been a good relationship between two businesses. We were never contacted back with an apology either. I refuse to do business with this establishment with such poorly trained staff and I will make sure to tell any one I know about the experience I had here.

We stopped by for dinner last night....my husband had the Greek salad...he enjoyed it and I had the Kansas City steak pasta.....it was the best meal I have had in a long time.We will definitely return.

Friendly wait staff, food was hot and delicious, prices were fair and decent. Very happy with Main Street Pizza, would definitely go back!

Deep dish pizza was just okay. Friday fish dinner was good. Large piece of fish. You got fish, fries, coleslaw, and macaroni salad. I think it was $12.95. I would have preferred to just have coleslaw OR macaroni salad ...but more of it and before my dinner came. It took 40 minutes from the time we sat down until we got our food. Service was okay also.

After my party and I were seated the waitress Kalee, just about threw the set the silverware on the table! We had two orders from the child's menu of, spaghetti and hotdog with fries. The portion of the fries were not even a handful, More like a pinch. In which, I later, gave most of my fries away. Never came to refill any of our drinks. The next time Kalee came back was when we were all finished in which she asked "how is everything?" At that time I asked for three small to go boxes. kalee replied " are you sure you need three?" looking at me and the leftover fries (I'm a bit heavy in stature do to health related issues) When Kalee came back with the three to go boxes, she saw the fries I had, were gone and said "did you really need three boxes?" As we were getting ready to leave my children asked for their lollipops that came with thier meals, however they were just ignored and nothing was done. Very poor service and no one should be fat shamed! 6/25/2022 @ 6:37p

I am currently visiting family here in WNY and we came to eat at the restaurant. It was a wonderful experience. The staff was very friendly and knowledgeable, the food was outstanding and the prices were fair. I would highly recommend this place to eat and definitely look forward to coming back.