Our deli order was placed at 2:58 pm today. At 4:30 it still wasn't ready. I asked the man behind the kitchen door to cancel the order - that we could not wait any longer- which he said he would do. Now I receive an email that it's ready!! Your deli needs more than one person trying to process both online & counter orders. This has always been the case and needs to be corrected.

Great selection of merchandise. Toys,decor,good etc.

Recently, for the second time in the past year, I was looking to buy an item that was in stock but needed to be brought down from a rack. Both times I was told there was no one working who was qualified to operate the equipment that would do so. This time I was told by two employees to "come back tomorrow". Living 45 minutes away, that's not an option. It's maddening to literally look at the items you came to buy but be told "sorry, better luck next time!"

If your website says in stock, it needs to be on the shelf. With fuel at $5+ it cost a lot to go home empty handed. Had a child’s bed frame break the day before. Needed an emergency twin foundation so they don’t have to sleep on the floor tonight. Website says it is in stock and they are not on the shelf. Spent 20 mins waiting in line at customer service to find out that they have them in stock however they haven’t been put out for sale. Asked if there was anything that could be done today and they said the would call me when it’s taken out of the steel. They looked at other bjs in the area and said it was the same situation so they would take my name and number and call when it’s ready for pickup. This will cause me to make two trips this week. Other than some similar issues of them not having products out with other grocery items over the years, overall this has been a good BJs to shop at. Just annoyingly so.

So I had a customer service issue today that I decided to put to the test. It was regarding a Turkey but that is not the main topic. I admit I was a little short on purpose in a conversation with the manager. In return the manager was very calm. professional and did everything he could to take care of the situation. I haven't found customer service this is good in a while. Well done.

The WORST customer service I have ever experienced. This was my first time in BJ's and it will be my last. Brown haired middle aged female cashier with glasses (wasn't wearing a name tag) didn't smile at me when I came to check out, she SCOWLED (I'm sorry you have to... do your job?). Didn't greet me either, followed up with no departing "have a good day" and NO response to my "Thank you!". I'll be sticking to Sam's Club from now on. I go shopping for groceries, not hostile treatment from the staff.

The worst. Delivered every time: moldy fruit, leaky products (3 weeks into filing a complaint still waiting for $14.95 cr after SIX emails), expired. My dead (2007) companions name STILL on the account after providing 3 death certificates and they lost EVERY ONE, denying receipt. I sign the emails "Susan" and advise and every time they respond "Ron" as if I never said a thing. The wrote just now and want a picture of the leaky jar that went back with the delivery. 1 + 1 = 3 with this company. THE WORST CUSTOMER SERVICE at the store and with this company. Further, their prices when broken down are now higher than the stores in general. Do the math and don't support a company that does not do better in training their employees and running the company.

BJs is always top notch and much better than Sams and Costco ❣️

Nice store with great selection. HOWEVER, we went to this store on Friday,8/18 and two cashiers were playing guns with their hand held scanners---a young girl with long blonde hair and the cashier next to her---short brown hair, glasses, baseball cap. BAD FIRST IMPRESSION. Guess these two geniuses haven't heard about all the shootings, like Tops in Buffalo. Maybe someone should tell them that they're not at a playground. Insensitive,childish,unprofessional,. Maybe businesses need to hire babysitters for this generation of "workers." I really like the store itself but I don't know if I want to deal with that kind of behavior. May not be worth it

The guy who was doing the carts was very nasty to me. 8/15 around 230pm. He was demanding I use the the cart he wanted me to use. Super rude and really uncalled for. Disappointing for sure. Other than that I love going here but if your staff is going to be rude I may have to re think my membership.

Ran out of turkeys for their promotional offer. You would think the company would have an idea of how many coupons were issued and would have ordered enough turkeys. I had to drive to Batavia to get one.

Great bulk deals. If you have a big family shop here for sure.

NEVER EVER EVER EVER use BJ's auto shop. EVER. 3 Strikes, you are out. Took car there for a tire sensor issue, was given a story that all 4 had to be replaced, simply not true. 12 months later, only the one is bad still. Buddy took his tire with a nail in it there, they charged ~$20. There was a nail in the tire. After the repair the tire continued to leak. After numerous attempts to come back (they constantly closed before the posted hours), had to schedule an appointment (even when there was 4 hours left on a Sunday, but they had ONE car coming in for tires so couldn't see us). Made the appointment which they said "yes the repair is leaking but you cannot fix a repair and need a new tire" (this was not a sidewall repair). Took the car to a different shop, they fixed it for free, in under 4 minutes, and said the nail was still in the tire. My wife took her car there for a tire replacement (sidewall damage), they refused to replace a single tire. Told my wife if she didn't replace all 4 in a set it would damage her car the moment she drove away. Not kidding, this is literally how the conversation went. (2015 Toyota Rav4). I cannot believe the lack of professionalism, and experience their staff has. These encounters even include their manager!!! So let this be a lesson to anyone reading. Over the last 2-3 years, up until last week 9/2021, they are incompetent.

I like bulk shopping but you have to be price-conscious as sometimes the bulk price is higher. Otherwise usually a great selection with great sale pricing

I got gas at the Blasdell BJ’s today. I wanted $50 and gave the cash to Sherry the cashier. While I was pumping the gas, she called me on the speaker to tell me that I had given her $70 and asked me to pick up the extra $20 on the way out. She didn’t have to do that, I would have never known! Kudos to Sherry for her honesty!! Thanks again!!