1/5 Isabel G. 8 months ago on Google
I
just
want
to
be
clear
that
this
review
is
for
this
specific
location
only.
We
have
been
to
many
Ruth's
Chris
over
the
years,
New
York,
Nevada,
San
Diego,
&
Orange
County
&
LA
County
locations.
For
years,
we
have
given
this
place
our
business.
But
at
this
location,
this
was
the
absolute
worst
experience
we
had.
We
are
currently
staying
at
the
Embassy
Suites
that
is
connected
to
the
location
where
Ruth's
Chris
is
&
were
given
an
information
letter
that
stated
a
free
dessert
with
the
purchase
of
an
entrée
at
Ruth's
Chris.
Since
we
have
our
toddler,
we
decided
to
do
an
online
order
&
pick
up.
When
I
called
to
inquire
about
having
the
free
dessert
honored
the
girl
who
answered
the
phone
stated
she
was
'pretty
sure
it
was
for
dine
in
only'.
Once
my
husband
walked
down
to
pick
up
the
order,
he
asked
about
the
dessert
again
&
showed
his
room
key.
At
that
point
the
same
girl
who
answered
the
phone
stated
'uhhh
it's
for
dine
in
only
&
the
purchase
of
2
entrees'
very
rudely,
while
the
manager
stood
next
to
her
not
saying
a
word.
When
the
carry
out
person
brought
out
our
order,
the
girl
at
the
front
desk
whispered
to
her
'ask
him
for
his
ID'.
I'm
not
sure
how
common
it
is
for
someone
to
pick
up
an
order
that
isn't
theirs
&
who
has
the
email
pertaining
to
the
order?
But
this
was
extremely
rude
and
unnecessary.
While
we
understand
that
it
is
possible,
embassy
suites
is
not
providing
the
correct
information
on
how
the
free
dessert
may
be
redeemed.
It
was
completely
unnecessary
for
the
staff
to
be
so
rude
&
for
the
manager
to
be
completely
not
helpful
as
well.
We
spent
$90
on
our
dinner!
To
top
it
off,
my
steak
was
not
even
cooked
well
done
as
I
ordered
it.
This
location
needs
a
lot
of
work
in
customer
service,
hospitality
&
apparently
on
cooking
a
steak
as
it
is
ordered.
Needless
to
say,
we
will
not
be
returning
to
this
location
or
any
other
for
that
matter.
I
submitted
this
exact
complaint
in
a
survey
that
Ruth's
Chris
sent
me
over
a
week
ago
&
have
still
not
heard
anything
back
from
them.