Quality and Customer service doesn't exist at this particular JCPenny salon. FROM THE APPT. SETTERS- TO THE THE MANAGER MS. DIANE. I was scheduled 3 times, then contacted by the stylist I was assigned too after to be informed that they can't do a relaxer, or know how to do a simple roller set. So... I came into the store after in person to consult the manager about the issue, seeking a resolution., left a message too have a call back since she was on an hour-lunch; according to the 3 ladies at the Salon service desk...for a call back. That same Sat. I called 3 times after leaving the Salon, and was given the Mang. Was still unavailable for a simple call back.... well resolving the issues was of so much importance Ms. DIANE, she Finally called me back the following Monday afternoon.

My wife went for haircut, terrible job that the lady name Regina did. She messed up my wife hair, uneven cut not style at all. My wife showed her the cut she wanted but and the end nothing similar to the photo of the haircut and the price ridiculous for the terrible job.

Worst experience ever. I generally don’t leave reviews specially bad reviews, but today’s experience at this salon with the hair stylist Kim deserves a shot-out. The stylist Kim claims to be a master hair stylist, did absolute trauma to my hair. I booked online for a price that shows both Haircut and Blowdry all inclusive.She then sees my hair length, starts cutting my hair which took her forever. After a while, when it was time to blow dry, she started showing drama saying this is long length hair I will charge you double of what you booked online. She couldn’t show me any reference in the website that would support her claims. I have no problem paying what she asked , but she should have showed me where in website it shows the price she claims and of course, before touching my hair. I would NOT RECOMMEND this facility to anyone, specially hair stylist Kim.

Gwen is the best!! I've spent hundreds, (closer to a thousand) in the past few years since I've moved to Florida and used many different salons and haven't been satisfied!! Today I got brave and tried another random one with a random stylist. I got my favorite cut and color that I've had in the past 10 years!!!!! I'm beyond excited about it and I'll forever be back as long as she's here. Recommend 10 out of 10 and the prices are unbelievable for the services!!

eunece ruined my hair. she put the wrong color then tried to strip it off and it came out all different colors. she let me walk out of the salon with orange, blue, red and yellow color in my hair, my hair is damaged now because of it. worse hair experience i have ever had. she didn’t tell me anything but i know she saw it because everyone else saw it. don’t come here it’s not worth it.

Alexis did a wonderful job on my color blowout and straightening, she has always been a pleasure to be my hair stylist and her client.

I had a great experience today. I haven't bothered getting a haircut or style since covid. Actually, before that. I felt like I received the Royal treatment. Thank you Andie for such a great service. My hair looks great! She really knows her stuff. The price wasn't bad either. This place is highly recommended. It gets two thumbs up!

Chuck is amazing Master stylist and super thorough with requirements for treatments, hair color and cut to keep your hair healthy and lovely.