1/5 Bryan L. 8 months ago on Google
I
recently
reached
out
to
TMS
seeking
someone
to
discuss
a
few
concerns.
They
promptly
scheduled
an
appointment
for
me,
which
I
was
eager
to
attend.
Upon
arriving
at
the
office
at
8
a.m.,
I
found
no
one
at
the
front
desk.
After
waiting
nearly
10
minutes
and
making
my
presence
known,
a
young
lady
emerged,
greeting
me
with
a
somewhat
abrupt
“Can
I
help
you?”
There
was
no
apology
for
the
wait
or
a
friendly
welcome,
but
I
brushed
this
off,
assuming
she
might
have
mistaken
me
for
a
solicitor.
I
informed
her
of
my
8
a.m.
appointment,
to
which
she
responded,
“No,
you
don’t;
you
didn’t
fill
out
your
paperwork.”
Admittedly,
I
had
forgotten
to
complete
the
paperwork
in
advance,
a
requirement
they
had
mentioned
during
scheduling
–
a
result
of
returning
from
a
work
trip
the
previous
day.
Upon
querying
whether
I
could
complete
the
paperwork
on-site
and
proceed
with
the
appointment,
I
was
told
this
wasn’t
an
option.
While
I
comprehend
the
necessity
of
advance
paperwork
and
respect
the
office’s
policies,
there
were
no
other
patients
present,
and
I
found
this
inflexibility
disappointing.
The
staff
member’s
assertion
that
“every
doctor
requires
paperwork”
seemed
to
lack
understanding
that
many
offices
do
offer
on-site
completion
or
discussions
with
the
doctor.
In
my
43
years,
I
have
never
been
turned
away
from
a
doctor’s
office
due
to
paperwork
delays.
The
ensuing
conversation
felt
more
confrontational
than
necessary,
culminating
in
the
staff
member
suggesting
we
could
“argue
all
day.”
I
left
the
office,
remarking
that
I
wasn’t
there
to
argue
and
wishing
her
a
good
day.
I
am
disappointed
by
the
apparent
lack
of
compassion,
customer
service,
and
willingness
to
assist
that
I
encountered.
Additionally,
I
suspect
the
doctor
may
not
have
been
in
the
office,
as
there
was
no
attempt
to
contact
me
about
any
cancellation.
This
led
me
to
feel
that
the
office
prioritized
their
time
over
mine.
In
summary,
while
the
initial
communication
with
TMS
was
positive,
the
subsequent
experience
was
marred
by
inflexibility
and
a
lack
of
customer
service,
leaving
me
feeling
undervalued
as
a
potential
patient.