McDonald's Beacon Bay Drive-Thru image

McDonald's Beacon Bay Drive-Thru

Restaurant Fast food restaurant Meal takeaway Hamburger restaurant Family restaurant

Classic, long-running fast-food chain known for its burgers & fries. People often mention order, drive, service, McDonald', wait, slow, staff, experience, burger, person,


Address

Retail Park, Bonza Bay Rd, Beacon Bay North, East London, 5241, South Africa

Website

www.mcdonalds.co.za

Contact

+27 43 748 4761

Price rating

$ $$$

Rating on Google Maps

3.50 (1.6K reviews)

Open on Google Maps

Working Hours

  • Friday: 6 am to 12 pm
  • Saturday: 6 am to 12 pm
  • Sunday: 6 am to 11 pm
  • Monday: 6 am to 11 pm
  • Tuesday: 6 am to 11 pm
  • Wednesday: 6 am to 11 pm
  • Thursday: 6 am to 11 pm

Featured Reviews


Frequently mentioned in reviews: order (25) drive (17) service (12) McDonald' (9) wait (8) slow (8) staff (8) experience (8) burger (7) person (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Andre G. 2 years ago on Google
    My kids ordered a family pack last night through Mr Delivery from you establishment. The food was disgusting and both my boys got sick and my elder one got verry sick at least 3 times. This is absolutely shocking and is not expected from an establishment like this. Patties were shocking and my youngest could not even consume it.
    4 people found this review helpful 👍

  • 1/5 Craig T. 1 year ago on Google
    Worst Mcdonalds I have ever experienced. No juice boxes or Powerade for the kids and no chicken nuggets. Over 20 minutes wait for a Happy Meal (also no boxes) , two junior cheese burgers and a regular chips.
    2 people found this review helpful 👍

  • 2/5 Dylan W. 1 year ago on Google
    To slow to be called a drive through, food was dry and tasteless, chips were stale, asked for fresh ones, which took another 5 mins. Spent 45 minutes in the drive through only to have sub par results.
    2 people found this review helpful 👍

  • 1/5 Murray F. 1 year ago on Google
    Spent close on AN HOUR to get thru the drive through, ordered our meals, arrive at collection window just to be told no sauces whatsoever for nuggets, surely management can plan around not running out of barbecue, sweet and sour AND jalapeno sauces.
    2 people found this review helpful 👍

  • 1/5 Audri C. 1 year ago on Google
    The drive-through had a very long line, so I went inside to place my order. It took 15min to prepare an ice cream. Worst service ever
    2 people found this review helpful 👍

  • 1/5 Andiswa Zikhona M. 2 years ago on Google
    It seems everytime we buy from McDonald's Beaconbay their carrot cake is not fresh, and surprisingly their staff always fail to mention this, the burger rolls were not fresh as well today, disappointing, I wish someone can at least have the courtesy to tell me when the food is not fresh, so that I can chose to buy or not
    2 people found this review helpful 👍

  • 1/5 Leshe Van Der K. 1 year ago on Google
    Absolutely disgusted. Waited in store for more than 40 minutes, just to get home and see that our burgers have no patties!!!
    2 people found this review helpful 👍

  • 1/5 Ryan S. 1 year ago on Google
    I'd have to say that this is without a doubt the worst McDonalds in town. There is always little to no sauce on the burgers, the fries don't taste like classic McDonald's fries that we all love and on multiple occasions when going through the drive through they don't give me my full order. Not to mention how slow this McDonalds is compared to the others in town. I'd rather drive the extra 10 or so kilo's to go to another McDonalds if I had cravings.
    1 person found this review helpful 👍

  • 1/5 Robert Stuart F. 1 year ago on Google
    I have been wanting in a queue for more than 20min, to finally get to the drive through intercom. The person on the other side tells me that they do not have any BURGERS. A Mc Donalds that has no Burgeres. Wow that is shocking. Now i have to wait in the queue to get out of Mc Donalds. This is beyond pathetic really pathetic. I will never ever return to this store. I am very P - OFF
    1 person found this review helpful 👍

  • 3/5 Michelle S. 11 months ago on Google
    Disappointing when your order is done wrong. Something small. Order a strawberry milkshake and get home and it's chocolate which I do not even drink. Need a person on taking order on drive through that is actually clearly understood. Repeated order 3 times and still something is wrong.

  • 1/5 Walrich P. 1 year ago on Google
    Don't have a drive thru if your service is slow, really not a queue of customers but still can't deliver fast enough service, have to sit in the parking lot for 15-20 mins, unheard of with any other drive thru

  • 1/5 Natasha du T. 1 year ago on Google
    One star is too much for this establishment. Worst Mcdonalds in South Africa. The poor gentleman in front of us ended up paying for our order as they screwed up the payment. We had to sort the cash out between ourselves and the lady that assisted us was of no help and just pulled up her shoulders. Then we waited so long for our food that I literally fell asleep in the drive through. When we eventually got our food the order was wrong and when we explained it to the person he simply said he can’t do anything about it. We did not get any chips or drinks with our meals and we specifically ordered meals. They also left out the Big Mac Meal we ordered and that meant that one of us had to go to bed without food. The place was not even busy. The staff is nothing but incompetent. And when we politely asked them to rectify the payment error and our incorrect order they did not even apologise or try to rectify it. Simply told us to take the food we got and leave. Disgusting services.

  • 1/5 Dillon B. 1 year ago on Google
    We ask for chilli cheese burgers, then they say there's no cheese, we ask for milkshake but there's no milkshake. When I get to the counter I ask for complamentry jelapeno sauce on the side and I get told no just like that, not the first time this has happened either. I won't go back there

  • 1/5 Jethro F. 9 months ago on Google
    Been sitting waiting 30min for drive through on a Friday night and still have not been helped. Ridiculous bad service

  • 1/5 Andrew D. 9 months ago on Google
    2nd time they completely got my order wrong, leaving out or incorrect food. After waiting 20min you might as well not wait another 20min for the correct order. Disappointed

  • 2/5 Tina C. 3 months ago on Google New
    The service is exceptionally slow … slower than in a sit down restaurant…

  • 4/5 David R. 11 months ago on Google
    Service was very good from the lady we dealt with. What a pleasure to see someone enjoying their job.

  • 5/5 Janine J. 10 months ago on Google
    McD is always busy in BBay so you will probably wait in a slow queue. The service is great, very helpful and lots of patience

  • 2/5 simbonile m. 6 months ago on Google
    I am HIGHLY DISAPPOINTED on this particular franchise. We ordered a McRoyal large meal takeaways for R99,00. The burger was DRY, HAD 1 TOMATO AND THE SAUCE LACKING. I'm really disappointed. If I'm gonna buy a large McRoyal at least have a decent amount of sauce for your dry patties. To top it off we had 0 tomato sachets for the chips. It's really unacceptable. Do better please.

  • 5/5 Thamsanqa B. 2 months ago on Google New
    Always a refreshing moment to visit this establishment it doesn’t matter your location, the consistency of this brand is on another level.

  • 1/5 Obakhe M. 3 months ago on Google New
    I sat in the drive through for 40 minutes!! The service was very poor. There was a lack of a sense of urgency, particularly for a FAST FOOD restaurant.

  • 4/5 Desiree M. 4 months ago on Google
    Food was delicious. Staff are friendly and helpful. Just the music is to loud. Was difficult to relax and enjoy

  • 1/5 Andre S. 8 months ago on Google
    Drive to next McDonald's. For the second time(after giving it a two year break)...not the best McDonald's experience. Service slow, food old or cold and received a girl toy instead of a boys toy as ordered. When questioned. Told that there is nothing else, next. Have visited McDonald's in a few countries and provinces. The worst one. Usually McDonald's a great experience. Did complain previous time. This time not even a response when questioned. My question. Does McDonald's South Africa do spot checks on branches??

  • 4/5 Cwayita S. 2 years ago on Google
    It's a relatively normal paced drive through. Sometimes you have to speak up your order coz they can't hear you but you get it on schedule by the 3rd window. Unless the order is gigantic of course. The inside is really pretty and there is the self ordering option.

  • 5/5 Warren D. 1 year ago on Google
    Quick, Friendly, Yummy McDonals. Always a winner however with the quick services, smiles all round and friendly staff it is an experience that one should feel after seeing an advert of what to expect. Well Done McDonald's.

  • 1/5 Daryl W. 2 years ago on Google
    Absolutely disgusting service. What is the point of having 2 service intercoms when only 1 person is working for both? This messes up the ordering system, my latest (and not first) experience made me so angry because I was sitting behind another customer waiting to place an order while an order was being taken at the other intercom, while this was taking place, a 4th customer arrived and drove in behind the customer currently placing an order(1st customer) . Once that order was placed, the 4th customer drove forward and started to place an order, leaving the 2nd customer and myself (3rd customer) STILL waiting to place an order. This is not fair and poor staff skills and I feel that the 2nd intercom is not needed due to these kinds of mess ups. The manager then proceeded to tell me she will speak with the person taking orders. I don't feel it's that's person's fault, but the stores fault in general. Train staff better and work the sytem better. I WILL NEVER go back to this McDonalds store ever again.

  • 2/5 Siviwe M. 2 years ago on Google
    The service wasn't nice and the burger tasted so different I didn't enjoy it.

  • 1/5 Ann H. 2 years ago on Google
    Takes so long to oder in side. And when i received the cajun chicken burger, there was no patty on the bun.

  • 4/5 Emihle S. 2 years ago on Google
    The staff is very friendly and helpful, the place is always clean and social distance is practiced so it is safe to visit and eat-in.

  • 2/5 Demetri A. 2 years ago on Google
    Very long wait. Wrong order taken. Had to correct with cashier. Had to then wait for balance. Very slow. Obviously not coping. And then to have beggars come to your car window.

  • 3/5 Maxine S. 2 years ago on Google
    Generally slow to get through the drive through but food is always good quality.

  • 4/5 Kitty 4 years ago on Google
    Enjoyable place to sit and have a meal with family or friends. Sit inside or on the deck outside. Play area and drive through. Kids meal menu available. Good service.

  • 3/5 Sisa Monwabisa S. 1 year ago on Google
    Ordinarily a drive thru should be about convenience and a rather qiucker pace of service. They have two order stations but mostly make use of just one. The queue gets too long it block other traffic. When collecting your order, at best, you're asked to please wait in the parking bay while they quickly prepare it and at worst, after waiting, your will still come out wrong.

  • 1/5 Juan G. 1 year ago on Google
    Asked for a double quarter pounder, had an extra patty added to the burger. Love to come home to a regular quarter pounder. Poor experience, didn’t answer the phone either.

  • 5/5 Kwena Alfred M. 1 year ago on Google
    Friendly staff. They go out of their own ways to help you make a right choice. Even the security guy was able to when I was strugling to place an order.🕺🕺🕺

  • 1/5 Handré van B. 1 year ago on Google
    This is the 3rd or 4th bad experience here. Not only did i wait 35min in the drive tru but none of my sauces had been added and one order was completely wrong. I have been trying to contact them directly with no success.

  • 1/5 Azini B. 1 year ago on Google
    The worst prepared burger I have had to date. The patty was overdone making it super hard, it was suppose to be my lunch for my night shift now I am left with nothing to eat but fries. What makes me angry is the person continuing to prepare the burger even though she could see the patty was over done. I am disgusted!

  • 1/5 ashleigh b. 1 year ago on Google
    Longest que ever waited 20min for 2 junior cheeseburgers and 2 donuts , ice cream machine wasnt working as per usual had the same experience last time I have no idea why I was dumb enough to give that branch another shot

  • 4/5 Malixole S. 1 year ago on Google
    This is one of my children's most favourite spots. The establishment is conveniently located along the N2 highway, away from the CBD congestion. There's plenty of parking. Drive through that is open 24 hours is also both a great option (when one doesn't feel like getting in store) and a convenience to grab that late night bite in times of need.

  • 5/5 Jesse “Throttlehead” B. 1 year ago on Google
    The usual McDonald's experience... staff can be very attentive somedays and others not so much... maybe it's the changing of the shifts... however it gets the job done... usually sufficed by the offering on hand

  • 1/5 Michael D. 1 year ago on Google
    Placed my order with the silly order machine. Stood there for ages, Noone even bothered to inform me that they were running behind. Eventually, I threw my ticket in the bin and left. Stupid system, the person is not accountable to you, you don't get greeted and hopefully at some stage you will get your meal.


Call +27 43 748 4761 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Coffee
    • ✓️ Small plates
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

Trends



Last updated:

Similar Restaurants nearby

Windmill Roadhouse image
1
Windmill Roadhouse
Restaurant
👍👍 Great tasting burgers. Fast very fast service. Would have loved a basket on the vehicle window instead of a box but that's just me. They say you haven't experienced East London if you haven't tried a Windmill Burger and chips and now I now why. Will be back! Awesome experience
$ $$$
4.40 (5.6K reviews)
Buccaneers image
2
Buccaneers
Restaurant
👍👍 Great burgers at reasonable price. Service a bit slow as all waiters are either talking with each other at the entrance or playing on their cellphones. Nice view from the deck.
$$ $$
4.20 (3K reviews)
Sanook Eatery image
3
Sanook Eatery
Restaurant
👍👍 It's always promising when you are greeted friendly and with enthusiasm at a restaurant's door ... as it was at Sanook! The food was delicious and so beautifully presented. Our waiter, Ronald was great ... he made sure we had all we needed, without being a nuisance! We will definitely going back the...
$$ $$
4.50 (2.2K reviews)
Chicken Licken image
4
Chicken Licken
Fast food restaurant
Simple chain diner with counter service, dishing up fried chicken cooked in a spicy sauce.
$ $$$
3.90 (2.1K reviews)
McDonald's Oxford Road Drive-Thru image
5
McDonald's Oxford Road Drive-Thru
Hamburger restaurant
Classic, long-running fast-food chain known for its burgers & fries.
$ $$$
3.60 (2.1K reviews)
Last updated:
()