Life St. Dominic's Hospital image

Life St. Dominic's Hospital

Medical center β€’ Private hospital β€’ Specialized hospital

😠 Came to emergency on 15.03.2022. Waited with my partner for over 4 hours after she sprained her ankle badly. I thought the wait was just because it was busy. 4 hours is still absolutely pathetic for a casualty. There where 2 women who where told to come into the hospital by their doctors. They came... People often mention hospital, staff, service, room, discharged, emergency, hours, experience, doctors, patients,


Address

45 St Mark's Road, Southernwood, East London, 5201, South Africa

Website

www.lifehealthcare.co.za

Contact

+27 43 707 9000

Rating on Google Maps

2.80 (86 reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: (New Year's Day), Open 24 hours, Hours might differ
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: hospital (42) staff (10) service (10) room (9) discharged (9) emergency (8) hours (8) experience (8) doctors (7) patients (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kerry Lee M. 1 year ago on Google
    Came to emergency on 15.03.2022. Waited with my partner for over 4 hours after she sprained her ankle badly. I thought the wait was just because it was busy. 4 hours is still absolutely pathetic for a casualty. There where 2 women who where told to come into the hospital by their doctors. They came to the ER at 6am, by 17h30pm they had still not managed to find them a bed, they had to ask for food. Returned on 06.04.2022 for follow up consult. Hardly anyone is in the emergency room and we have waited 2 hours already. This hospital is worse than a government hospital and cannot believe the poor turn around time. Life St Doms is a disgrace. It appears that this hospital does not have effective management or direction.
    6 people found this review helpful πŸ‘

  • 1/5 U. G. 7 years ago on Google
    Entire experience felt like some monetary transaction. I didnt know I'd be admitted when I was referred to the specialist here, so I didn't have any of my things with. No updates. No soap. Endured night of tv volume from other patients, including wardmate. Don't the earphone system apply in this "life" hospital. Spinning headache brought me here, and this noise wasn't kind to me. I'm done with this hospital. A few registered nurses tried to calm and reassure the situation. I am done.
    4 people found this review helpful πŸ‘

  • 1/5 tamaryn h. 1 year ago on Google
    Absolutely disgusted in the staff most especially the very unhappy ladies working the Sunday shift who assisted concerned families to visit their grandfather. who’s families have been admitted into icu, abusing their power position and treating family members like dogs. Most definitely should not be appointed to work with public. Zero compassion or humanity and showing off to their line of friends by treating people with no respect just plain rude and common. Sad to see that’s how you treat healthy family members how are you treating my sick grandfather in IC? People like this should rather work in a different job as working with human beings are way above your pay grade darling!! I would except that sort of behaviour and lack of compassion in a government hospital not a hospital where medical aid is paying your salary!! I pray I am never sick enough to go to this hospital.
    4 people found this review helpful πŸ‘

  • 1/5 Allan B. 8 years ago on Google
    I was booked in for a biopsy, authority given the day before. When I arrived, there was no bed available. I was eventually put into a room next to a person whom I was told was 40 years old. This person screamed non stop for an hour "because she wanted her mother" I asked to be moved into another room after the biopsy. They moved me. Then they moved the screaming woman into the same ward. When I asked a nurse to try to quieten her she reacted very poorly and did nothing about it. The night staff bang cupboard doors and speak loudly all night. They have no concern or concept of silence. At 3.30 am a nurse noisily opened the door to my room and pulled the curtain open. I asked her what she was doing in my room, she said she came to put a hospital card the room. I asked her what the time was and who she woke me up. She said she didn't wake me up. She obviously can't understand that entering someone's room noisily at 3,30 am will wake them up. At 5 o clock the Red Alert Cleaner came banging into the room to empty the dust bin. The screaming started again at 5.......... The only positive thing was the food which was good. What a terrible experience
    3 people found this review helpful πŸ‘

  • 1/5 Sibusisiwe M. 1 year ago on Google
    Worst hospital ever sat for two hours in emergency with a bowel obstruction having been bought in by an ambulance Staff are rude and act as if they are doing you a favor. I would rather go to a government hospital they have way better service.
    3 people found this review helpful πŸ‘

  • 1/5 Jurie S. 1 year ago on Google
    Very slow service. After getting 2 bills it felt like a scam. One bill from the doc above the normal rates eventhough the hospital is supposed to be part of a network and then another huge bill for well just waiting 5 hours in their building? Feel free to explain.
    3 people found this review helpful πŸ‘

  • 1/5 Sibu K. 1 year ago on Google
    Coming to a private hospital you expect to get your money’s worth but the emergency unit is disappointing . I am in so much pain right now I can’t even sleep.The doctor didn’t even give me any pain medication .She prescribed the medication that I will be receiving in the morning.
    2 people found this review helpful πŸ‘

  • 5/5 Elza O. 2 years ago on Google
    My mother( 90 yrs old) recently had to undergo emergency surgery after she fell and broke her hip. Both Dr Niekie Janse van Rensburg and Medical staff were very caring and kind to her. We are very grateful to people who care. Regards Johan and Elza Olivier
    1 person found this review helpful πŸ‘

  • 1/5 abongile b. 3 years ago on Google
    Coming to a private hospital you expect to get your money's worth but the emergency unit's service is utterly disappointing. You come in with someone in need of immediate attention & you sit for hours with no attention & attitude from the staff.
    1 person found this review helpful πŸ‘

  • 1/5 Ntombifikile M. 4 years ago on Google
    I went to This Hospital referred from Umtata St Mary's Private Hospital with a relative. Surprised by Sylvia Soxokashes attitude towards a Sick patient that was Lost.... The patient wasn't Rude but became impatient of which Mam Sylvia should have just directed us accordingly....I remained level-headed because when your Relative is Sick the last thing you need is. Receptionist not being patient with a Sick Patient.....
    1 person found this review helpful πŸ‘

  • 5/5 jenny o. 4 years ago on Google
    Nursing at its best. Caring empathetic friendly
    1 person found this review helpful πŸ‘

  • 1/5 Babs K. 5 years ago on Google
    Low quality which not equivalent to the money im paying , better frere hospital than this , I dont see why its said its life hospital while it looks like public hospital. My experience in this makes me wonder why I am paying so much in my medical aid whilst I receive poor service, yesterday(18/07/2018) my bed was not even freshened. This hospital can just be converted to a public hospital. Loud TV ...where are the Earphones for patients even if they are made to.pay for it, no remote controls , noisy, bathrooms not very clean, not enough parking space, no drip stands , this is not fair at all
    1 person found this review helpful πŸ‘

  • 2/5 Lona T. 1 year ago on Google
    I came in with Shortness of breath in the AM's. I got nabs and after a few injections i was discharged. I called back the emergency department same day to ask for the following day booked off as well seeing that i was still not feeling well and my sick certificate booked me off for that one day only. The nurse who answered the phone was sooooooo rude and she completely refused to even get the message across
    1 person found this review helpful πŸ‘

  • 5/5 Bucy D. 1 year ago on Google
    I received great service from the start(admission) till the end(being discharged). The nurses showed care and the Doctors who were doing my operation did well.
    1 person found this review helpful πŸ‘

  • 1/5 Takacs’s 1 year ago on Google
    I was taken to St Dominic after a head on collision. I was very disappointed with the service of this private hospital and felt more like a State institution. I was left for hours on a spinal board in the middle of casualty, staff didn’t seems to know how to use the equipment and was discharged at 11h30 pm with only a script for meds (all pharmacy were closed…). Really bad experience
    1 person found this review helpful πŸ‘

  • 1/5 Mandy Van der M. 1 year ago on Google
    Staff and doctors don't care only one sister there that I knew actually cared and helped the rest well they complained more about how tierd they are rather go to life beacon bay those sisters and doctors care this is one bill I will tell my medical aid not to pay sat from7h39 to 4am for what an injection and dr refused to call urologist so not cool
    1 person found this review helpful πŸ‘

  • 1/5 Kukhanya Mphumzi M. 8 months ago on Google
    We sat there for about 7 hours without any Doctors assistance. What's that on a big hospital like that? What's the point of spending our medical aid there. Rather we go to a public hospital if that's the case.

  • 5/5 Matthias B. 2 years ago on Google
    Going there to the cardiologistical suites on 2nd floor where my Doctor resides.

  • 1/5 Tulisa B. 6 months ago on Google
    I am so angry at how my niece got treated at this hospital , she was discharged at 7:30 late but the doctor treating her told my sister to go home around 16:08 as they will run test for everything , I had told the doctor the history about her and the doctor said she will transfer her to a Pyscologist , at 21:00 in the evening yesteday my niece came home , when I asked her what happened she says she was discharged how can they discharge a young girl and not call the emergency numbers so we can come pick her up ,what pisses me off the most is that there was a change of doctors and apparently the new doctor did not have information but yet my niece tells me on her report everyhing is written , was is because of her siuation that they treated her like this , what kind of private hospital is this, what if she was mugged at that time , I demand answers from this hospital

  • 5/5 Nwabisa K. 5 months ago on Google
    I found it to be very fast and efficient when it comes to helping people. I found the staff to be friendly and very polite. The is an easy parking places, even for people using wheelchairs.

  • 5/5 Pierre C. 7 months ago on Google
    I went for an operation on Sunday 20 August and had such a pleasant experience in terms of service delivery. From arrival and being checked in, to pre and post op everything ran smoothly and efficiently. The facilities were pristine. The staff were all extremely competent, helpful and friendly. Thank you.

  • 1/5 Simanye M. 1 year ago on Google
    The nurses in medical icu are very, very rude. People are the for healing, meanwhile the nurse are mistreating the patients

  • 1/5 Mack M. 4 years ago on Google
    My father almost lost his life at this hospital simply because of negligent staff. He had multiple unnecessary operations. We eventually moved my dad to Groote Schuur hospital in Cape town and the doctors there saved his life. An absolute disgrace of a hospital.

  • 3/5 Pumeza S. 5 years ago on Google
    Decent service it could be better however. Parking is sometimes a issue

  • 5/5 Veliswa Z. 7 years ago on Google
    Warm friendly staff

  • 2/5 Alida C. 2 years ago on Google
    Vaccine area not suitable, actually

  • 5/5 Ntsoaki L. 3 years ago on Google
    I would like to thank the St Dominics Hospital Team as I was admitted on 2020-12-04(Raptured appendicitis operation) , they are so helpful and friendly, no one wants to be in a hospital, away from their loved ones but their love and warmth made the place bearable (kinda felt like home). To every Cleaner, Nurse etc(uncertain about about other hospital ranks) that gave me hope and ensured that the surroundings are conducive for me, I am truly grateful . To the lady that was my Dietician Ms Frone Baker for the period well done I truly appreciate your assistance . To my Doctors Dr Jam-Jam and Specialist Dr Hendrick Mouton thanks alot for saving my life,, I believe I will heal quickly, thanks for doing your job with passion. May God bless you all and protect you and your families during this difficult time.

  • 1/5 True R. 3 years ago on Google
    Two patients were rushed to the ER after an accident where the car was written off. They discharged one at 23:30 in the evening as "nothing is wrong with you" (he had no where to go as his car was written off and there was no family members nearby). The discharged patient (only treated in the ER, thus nothing claimable from the medical aid - bill of R20 000) and the other patient were flown back to Jhb as soon as flights became available to receive adequate care. Upon arrival at the airport the patient who was almost immediately discharged could barely walk. He was taken to another hospital, where he was treated for a broken sternum and several broken ribs. He also had heart attacks in the past and the accident had put additional strain on his heart and the doctors at the Jhb hospital could not believe that the doctors at St Dominic's "hospital" discharged him. He was admitted and stayed in hospital for another week - which was traumatising for him at first as he was utterly afraid of hospitals after the experience he had at St Dominic's "hospital", which included, the patients both not being able to walk, told to urinate in a bottle (which was taken from the trash can in the room) and cup as the nurses did not feel like assisting them to the bathroom. The patients, both elderly and just surviving a horrific car accident, were not handled with care at all, not being told what tests they were going for or what injuries they sustained. The "service" and "care" that St Dominic's "hospital" provides to clients (they don't have patients, but rather clients) is shocking (the above is merely a taste of the experience). It is shocking that this is the state of a private hospital nee, any hospital. If you can, do not go to this "hospital", rather go to a good hospital.

  • 1/5 Thatohatsi Z. 3 years ago on Google
    Worst service, they have treated my loved one, with no dignity with lack of compassion. I am lost for words. It has been the worst experience, it's even hard to believe because they are not doing us a favor because we are paying. They don't even deserve a star, please go to st Mark's and learn from their staff. I hate this hospital


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