Poor service, time and time again

Very disappointing. Ordered 4 pizzas. Two of which were supposed to have been as a filling. When they arrived the two had no beef (as they had run out). Without advising us and asking if we'd like to change our order, they served the pizzas without the beef and brought a side plate of avo in place of the beef. Service poor as well. Had to get up twice to find a waiter. Very disappointed as the branch in Wellington is usually very good. This was the first time we had been to the Stellenbosch branch and would think twice about going back!

Probably the worst service provider I have ever dealt with. After having a vehicle there for over a month waiting for a part to arrive, in desperation I called the manager who informed me there was a miscommunication between the Workshop and the Service Department. All they needed was clips which they had in stock all the time. Sorry Nissan, you've just lost out on business of 20 of my fleet cars. I think I will have better service from a backyard mechanic.

They take care of their customers, beverage are there, welcomes their customers with a smile, this is the place that I can continue with....

Very reliable cars and friendly staff

The service was absolutely excellent thank you guys l will come again

I sent my car in because the check engine light was on. The booking in of my car was easy and staff is very friendly and convenient shattle service just before I got back to work they called and informed me what was wrong. Quick and fast.

Great sales man,super friendly and highly professional

This is my work place an I just love it. Thank you

Good customer service experience so far. They call you back after they put you in hold for long. That shows they are concerned about your concerns, whereas other places would not call you back, it's a thumbs up from me.

Very friendly and knowledgeable sales staff. Outstanding product. Highly enjoyable experience

Excellent customer service from Rochelle and Jacquie if I'm not mistaken. Well done ladies. East London needs more people like you in other areas of service👍👍👍

Always fast and efficient service at Renalt the staff is always friendly and very helpful

Very much pathetic service by Nissan east London, really disappointed. Complete Breaks system done by dealer, same day brakes started giving noise, when reported, I was given long waiting time to book in to get fixed. Travelled 70 km to take vehicle back to them. Waisted my time, money once again. On collection today, i specially asked the staff if he has had test drive already to check if the noise is there. He replied in yes he did and found no noise. While driving back found same noise. Staff doesn't realize that time is money and cannot be waisted. Now once again have to call them and book again and waist fuel money and time to get it fixed. The worst thing is that I was given a reason that Now manufacturers are making the brakes environment friendly and that's why they are getting the complaints of noise from brakes quite often. What an environment friendly product that helps in noise pollution. Staff itself is not educated about the original products. I tried best to find an email on the website to log a complaint but there is none available that's why using this forum. Let's hope serious note will be taken if the company has a reputation in the market.

Great service

Good dealership

I bought my new car there, friendly and professional staff

Reliable staff

Never been that happy with Automall but has improved a lot

never give them your phone number thy will arras you whit sms

Good service and staff are is fairly nice. Expensive experience but they work

It's a good place for car

Friendly staff there. All directions. From The Service side to the Parts side. Keep up your good work guys. I was so impressed.

Efficient,excellent service and also friendly

People must do their job properly, I was sent an sms reminder for the service booking. On the sms It said chckin time is 7H15-8H30 get there am told to wait in the car "we open at 7H30"

Such a bad experience, treating there customers like..... they making the fault to make money

Friendly efficient service

Anne was amazing from start to finish with professionalism and friendly manner. My car was taken away as soon as I got there and washed. Overall service was a must.

I took my vehicle for scheduled service on 26/062023. I spent about 2hrs for courtesy car. I requested service consultant to ask techincian/mechanic to check my indicators. My request was not done. Service consultant was not sure that my request was done, including the manager who test drove after service. I have indicated my dissatisfaction on the survey sent to me by Nissan South Africa, noone followed up on my survey from East London Nissan Dealer

Took my bakkie in for service, after 8 this morning. I booked the service telephonic ally on Monday, 6 March 2023 already. Receptionist told me about an hour ago my bakkie will only be serviced tomorrow. My work is on a stand still for 2 days. Terrible service.

Very friendly people . The manager is on another level. One of the sales persons Zukisani is helpful, eager to please & he listens .

Grt start ..was warmly greeted by the service booking personnel, vehicle booked in without any hitches or glitches...so far really good experience

Cannot get through to parts department and they do not reply to emails as if they are not interested in the business. Been trying all day to get hold of someone. Still waiting for a response.

Like

Excellent service from the parts department. Thanks Cameron!

Professional. But a warmer, friendlier staff will get them that 5 star service.

Walk in on numourous occasions. Every time I see him on the phone. When I leave he is still on the phone. Spoke to the senior manager, cant remember his name, and when I asked him how can a person be on the phone all day long, he became very aggressive and said that this individual has the right to be on the phone as he is a salesman. Very disappointing. If it was not for the friendly service of the gentleman at servicing and repairs then I dont think that I will go back there. To buy a vehicle there...........never. never. never. Pathetic.

Not customer friendly....will not recommend. You only get to speak to the office girls..not the service manager at all.

It was very good and the customer care was excellent! !

The stuff was very nice and provided an excellent service

Amazing service. Sorted out my problem in minutes. Thank you. You guys ROCK.

Service excellence....awesome staff

Good service

Caring and suppotive

Complete scam artists

My car list half it's value before anybody even saw it. Kind of sad. Maybe take the time to look at a persons pride and joy before disappointing them. Really saddened by this.

Professionalism with care

Superb Sevice 👌👌

Elvis is the man

5 Star service 👍

Nice

Serviced my vehicle there and received earlier than i expected👌hope everything was done though😃. Received a follow-up call the next day👍

Disappointing.

Excellent

Great service all the time.

Service perfection

Good service

It was good and very friendly staff

Efficient.

Very helpful

Good service friendly faces

The parts guys really know their stuff. Charl in Renault spares and Cameron in Nissan spares. Knowledgeable and a pleasure to work with

Salesman knows his stuff !