Builders Express East London image

Builders Express East London

Hardware store Building materials store Home improvement store

· In-store shopping · In-store pick-up · Delivery People often mention staff, shop, service, store, Great,


Address

35 Commercial Rd, Arcadia, East London, 5201, South Africa

Website

www.builders.co.za

Contact

+27 860 284 533

Rating on Google Maps

4.20 (775 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 7:30 am to 5:30 pm
  • Wednesday: 7:30 am to 5:30 pm
  • Thursday: 7:30 am to 5:30 pm
  • Friday: 7:30 am to 5:30 pm
  • Saturday: 8 am to 4 pm
  • Sunday: 8 am to 2 pm
  • Monday: 7:30 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: staff (11) shop (8) service (7) store (6) Great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Service T. 1 year ago on Google
    The majority of the staff at this store, need to be urgently disciplined, or fired. They are rude, disrespectful, and have zero customer and people skills.. Builders warehouse, please get rid of staff who don't want to work. Please fire these incompetent, useless " freeloaders ". Thanks.
    2 people found this review helpful 👍

  • 1/5 Thabisa N. 1 year ago on Google
    Poor service, dishonesty and false promises 😢 Building a house is frustrating more especially when dealing with unreliable supplier. I bought 4200 blocks only 500 blocks were delivered and was told that they are out of stock and that information was not disclosed ehe. I was making the order. Block were delivered 3 weeks later. I made another order for lintels on the 14 July 2022. Today is the 26th July, I still haven't received my lintels. My builder can't continue with the walls without lintels. I have been told lies that the truck is on its way. I regret the day I started saving my money into your store card, because it's a struggle to get my money refunded. I am so disappointed.
    1 person found this review helpful 👍

  • 3/5 Godfrey K. 10 months ago on Google
    They have a fairly big shopping floor area, & extended shopping hours ( usually up to 1800hrs, during weekday. Presence of colourful garden plants for sale, in their annex- store is a bonus. They have been in the business of selling building materials for a long time. On top of that, they have now ventured into renting out scaffolds, in partnership with Talisman propriety, and all this is done under one roof , which is all very convenient.
    1 person found this review helpful 👍

  • 4/5 Washington M. 1 year ago on Google
    They have lots of parking and wide selection of products from affordable to higher end all under one roof

  • 1/5 Dan DE L. 1 year ago on Google
    Sad state of affairs, when male workers refuse to assist customers and a then a lady staff member has to physically strain herself to load 4 x 40kg bags of concrete mix onto a trolly. When she requested assistance he replied that he will not help, as it is not his job to do it, she then had to load it into customers vehicle as well. A Manageress was informed about the incident, and security at front door witnessed the whole incident. - 5 stars to the lady and the other staff member that helped her, but disgusting behaviour of male staff member involved.

  • 5/5 E E K. 9 months ago on Google
    Love the isle layout upgrade. Everything is so easy to find and there is always friendly staff to assist you with finding what you're looking for.

  • 1/5 Louis O. 11 months ago on Google
    Twice in a row, the worst service ever. 1.Try and return something under warranty and you'll hit stumbling block after stumbling block. 2. Paid for something, to collect 2 days later, to be told it was charged under the wrong code and wrong price and they don't have the correct one either.

  • 5/5 Mark Daniel C. 9 months ago on Google
    Great place. Even though they didn't have what we were looking for. We were able to find a lot of nice plants! 🪴

  • 5/5 Graham W. 1 year ago on Google
    What a pleasant shop! Friendly staff and a great range, plus got a gift for spending R1k😀

  • 1/5 Margo M. 1 year ago on Google
    There is no Way to get hold of anyone at a branch you have to go to a central call centre and sit for hours on a recorded message or else get no actual help, we need to be able to contact the relevant store. THIS IS RIDICULOUS

  • 1/5 Victor 1. 1 year ago on Google
    Worst experience ever........ 2 hrs to buy 3 pieces of wood, pathetic. Wanted to buy a Bosch PFS 5000 Spray gun, asked the assistant if it is able to spray wall textured paint. One mentioned i need to thin it down the other wanted me to look at Youtube movies in the shop to see if they mentioned the textured paint, that could've taken more time. Bought 50x76x4.8m timber. Chaps at the store want to give me 38x38mm timber......eventually found the right size, but then the length was 4.2m not 4.8m. Go back to the tills to get a refund they said.....so more time wasted at the tills, only to find that now i had to pay more to receive a shorter piece of timber.... Needless to say, i will never set foot in the shop again :(

  • 1/5 Julia S. 1 year ago on Google
    No service from shop assistants. Needed direction on which paint and paintbrush to buy. Assistant came to our aid after being in shop for 40 minutes. Shade cloth in gardening section not 'strong' enough. Made shopping very uncomfortable. Plants unhappy and untidy.

  • 4/5 Sarah-Lee F. 1 year ago on Google
    Helpful staff. Good variety of products. Good amount of parking. They were giving free popcorn to the kids of shoppers the day we went. Made shopping so much easier.

  • 3/5 TSHIDI Ernest M. 1 year ago on Google
    Ernest builder I but my tools at builders Express and I do lots of painting work service good shop is clean

  • 4/5 Hugo S. 1 year ago on Google
    Love this shop. Whatever you need for DIY or Hardware I am pretty sure they have it.

  • 5/5 Gary 1 year ago on Google
    Great place to get all of your building and D.I.Y requirements under one roof.Service is also top notch.

  • 4/5 Produkt M. 2 years ago on Google
    Great customer service and always offer great advice. Always willing to help their customers

  • 4/5 IAN A. 2 years ago on Google
    Good selection of good, Mathys was helpful but please ensure you check the price of the items. 2 consecutive purchases where the shelf price is cheaper than what is charged. Then you have to waste time to prove you right and get an override. And the reason "we get prices changes daily"

  • 5/5 CLINTON P. 1 year ago on Google
    Bought a item that scanned for more than it was on shelf. Was sorted out quick and given the original price it was listed as. Great friendly service.

  • 5/5 Nyasha M. 1 year ago on Google
    My favourite You are guaranteed to find almost everything you want....if not by yourself, but with the help of the amazing staff members.. 💯

  • 5/5 Des R. 2 years ago on Google
    Friendly staff, always willingly help when needed..... a great selection of 💯 everything I was looking for

  • 4/5 Deryck M. 2 years ago on Google
    Very good selection of everything albeit a bit pricier than other businesses who sell the same items

  • 5/5 Doreen N. 2 years ago on Google
    Great place for all things diy and very friendly staff

  • 5/5 Tim S. 2 years ago on Google
    The friendliness and passionate stuff... They are truly amazing. So knowledgeable about the products, even escort you to the car... Wow... So impressed... Keep up the great work...

  • 5/5 Markus Lourens B. 2 years ago on Google
    This is a Good place. They are part of my time favorite. Even when I just need to walk through. It make my day worth it. Thanks Builders Express

  • 2/5 cheryl L. 2 years ago on Google
    There was no bird seed, the lady did not volunteer any information on her own, I had to ask where it came from and asked for the telephone no. What I expected was, we have no bird seed, this is the problem, what is your telephone number, I will contact you or please call us on such and such day to check. Another way would be to offer to check if another store had any.

  • 4/5 Karel van der W. 2 years ago on Google
    Great selection of broad hardware needs. I always find what I need, from very common to slightly niche items. Something for everyone, from paint to garden items, small tools and everything in between. The Builders website is easy to use and having the prices online helps in planning. I got 90% of what I needed to renovate our bathroom here at reasonable prices.

  • 3/5 Greg N. 2 years ago on Google
    The shop is awesome...but when you try and call nobody answers the phone. I have tried 5 times today through the call center....this is letting your service slip guys. something to look at I believe


Call +27 860 284 533 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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