They are not very knowledgeable. Asked for advice got a confident answer, but unfortunately it was completely wrong and a waste of money. Sorry guys.

Not good service at all. Imagine you pay for Pre order and you get your paid items after a week. My first experience and its bad. In store they can't even tell you when exactly you will get your paid item.

When you want to have fun at home you can just rent a game or video.

Great service!

Game shop with cool discounts

Waiting for over a month now for them to get stock of ps4 controllers. They cant tell me in store when they will get. Not impressed.

The staff at this branch are fantastic. I asked one of the members about Nioh as I was unsure if it would be a game I'd enjoy. He explained to me about the game, without actually ruining any part of the game, and convinced me to buy it. What a champ, this game is amazing, and I can honestly say, if it wasn't for his brilliant service, I'd not be enjoying it. You know who you are man, and I hope this message finds you. Thank you. Thank you for your hard work and your help. If I could, I'd have made this a 10 star review!

Friendly service👌👌

Service was perfect. Friendly staff and fast

Very nice place and very nice staff ,place is abit small and feel like being watched the whole time .

Friendly staff and good games

Merrick and the other lady are such well informed staff and represent BT Games very well. Each time , we've been grateful for their input. However the other manager dude, flippen pathetic!! Told me our game would arrive on Monday ( I was on the phone on a Saturday) called again on FRIDAY! OH his stock arrived from Joburg on Monday like he said and he realised our game was not in there. However he didn't see it necessary to update me as a customer who's paid upfront for a game that there is delays from head office. On all counts I've had to call inly to find out still, no game. It's been 3 weeks now, and still we're waiting. Definitely good to buy games that they actually have in stock but the whole prepay thing and wait a month for something that is in JHB and not in Germany is absolutely frikkin ridiculous, very DISAPPOINTED. Won't do this exercise again. Staff should be trained on customer etiquette and customer relations so that they know a paid customer ought to receive some sort of feedback for an item they have already paid for !

Not the same anymore to expensive

Great shop, wide selection for most platforms and even takes pre-orders.