Went in to fix 1 flat tire and it took over 3 hours. This is common, they take HOURS to do anything. Worse than going to the dealership. They lied and told us 2 hours. Even then 2 hours for 1 tire?? Go to America’s tires they are professional like them but also fast! Once our warranty is done with Big O, never again.

I wish I could give this place a 0 star since they didn’t even inspect my vehicles tires condition when I went in to get a tire rotation for tires under there warranty that I’d purchase less than 12 months ago. The guy Carlos at the front desk sent another worker to just walk around my car in the parking lot not even on there lift even though my cars under there current warranty. That guys just said no he could not do it and then told Carlos to give me the rundown. Carlos later went in to say the tire have thread loss as the reasons they won’t rotate them. I luv that my Tesla has cameras functioning at all times. Ron the manager what kinda service do you guys run? BIG O Tires how come your shop refused to help under warranty? I regret paying over $1000 dollars for the service they offer you after purchase Stay away if you can from these guys!!

It's just like alot of people are saying..making an appointment is USELESS!!these guys are going to take FOREVER just to change your oil!!! Then they try and sell you on stuff you don't need.!!!!Tries to say I needed 4 new tires...when they still had a good 15000 miles in them at least ...And then the air filter that still had at least 5000 more miles before it needed to be changed and the price they were gonna charge me for something that takes literally less than 5 minutes to change, was out of line..DO NOT GO TO THIS LOCATION...DO YOURSELF A FAVOR GO TO AMERICAS TIRES ITS IN THE SAME PARKING LOT...THESE GUYS ALWAYS TO TO SELL YOU WORK THATS NOT NEEDED..IM REPORTING THEM TO THE AGENCY THAT THEYRE GOVERN BY...see its illegal for them to sell work that isn't needed I took a mechanics class... bottom line do not take your vehicle here!!!

They tried to scam me one day that I came in for an oil change. They were clearly trying to take advantage over the fact that I’m a female and don’t know anything about cars. They tried to tell me that the coolant container was broken when nothing was wrong with it at all. I had my dad check it after and he let me know it was completely fine. & on top of that it didn’t even look like they did an oil change. The oil was still dirty. After that I never went back & now do the oil changes on my own.

Carlos was very understanding and went out of his way to find the specific tires we needed for the day. Our flat tire was covered by the warranty and we were able to get a new tire with free labor. Since there was a price hike on the manufacturer’s tire, we only had to pay for the difference and its tax. We would definitely come back to get brand new tires here again and highly recommend their service.

I had called prior to setting an appointment asking if they had a tire in stock, they said they did and I set an appointment for the next day. When I had arrived they tried saying they didn’t have the tire and tried upselling me for a tire twice the price. The chubby salesman tried getting me to buy the tire and his reasoning? “It’s a better tire.” Ridiculous.

I have to highly recommend Big O Tires at the Vincent Plaza in West Covina. While driving in their area a hour from my home my vehicle had a catastrophic brake failure. I called Big O as they were within 3 miles from my location. Carlos said they would take a look at it. This I appreciate because without an appointment you don’t just pull up and get served. After getting there Big O diagnosed the problem in a timely manner and repaired my brakes at a reasonable price. Big O is about more than tires, they offer many other services. Their signs say that they are big on Trust. I Trust Big O Tires in the Vincent Plaza and so should you!

I would give NO STAR if I could! Took my 04 Avalanche with 88k miles for an oil change was rejected 2 prior times by Ron K saying I needed an appointment! Made the appoint for 9am the next day, added the alignment service, got a call from Ron K saying they could not do the oil change but did complete the alignment, I asked where the oil was coming from he said they would need to power wash it to determine where the oil was coming from, that's an additional charge, I went to pick up vehicle and I asked why would he do "HALF" the work when the oil change was what I was trying to get done? He said those are two separate services, I was pretty annoyed that he would pick and chose what work he wants to do! The worst "sales" manager I ever worked with! Your are a FULL Service shop, NEXT CALL first and explain so I don't waste my time taking it else where, you wasted two prior trips of mine when there was no backlog at your shop and you wasted a full day of mine that I now have to take it and wait the other half of my day to have a reputable oil change service perform what your could not, after paying for the Alignment The Avalanche pulls to the left in oncoming traffic, I went back and because I was recording this time how you act and truly are you don't want to take responsibility for the alignment, telling me I have to leave! I paid you $129.99 for aervice not performed and it also shakes at 55 miles an hour. You kind of Sales People are what's wrong with America and The Great Value's this Country was built on! If Ron K is a Manager here and you have an issue he won't take responsibility, you have been warned. Bring back The original Caucasian Manager of this location at least he was responsible and cared! Two separate complaints filed and headed to civil court tomorrow to file! Big O Tires corporate would save themselves allot of money and court time by removing Ron K from its establishment.

Had a 4pm appointment for tire rotation and balance. I got service denied cause they were to busy. What the purpose of making a appointment if they overbooked or take in walk-ins as first priority.

Didn't even have one 235/55 17. Might take two days to get.The sidewalks were covered with homeless people. A definite air of danger at Big O. Went across the street, literally, to American Tires and had all four times replaced. Happy Happy 😁

The 1 star is not an accurate rating. I came in after finding an online ad from Big O Tires stating $59.99 for a synthetic oil change with tire rotation. Once car was ready and at checking tires, i noticed that they had DEFINITELY not been rotated. I knew because id just gotten a flat couple months ago, and this tire was the only misfit tire on the front driver side. At the time i informed the manager , he said yes the tires are rotated.. After i explained the situation, he went to the shop in the back to confirm that it had been done. At that point i heard yelling , and someone getting shoved against the door. Now, i thought to myself “ what type of business is this?” Does employee abuse still exist? 🤷🏽‍♀️Am I in the U.S ? I was truly baffled. The Manager comes back through the door and apologizes, and tells me to bring the car back in. The problem was that now i did not trust anything about this shop , the employees, the work, i was shocked and feared retaliation. I ended up paying for a half service, and the most awkward experience ive ever had. Please, do not take your car, money, and time to this unscrupulous business. I feel that because i am a women i was lied to. I will further report this incident to the BBB, And only hope that this incident does not repeat itself

Absolutely phenomenal service! Shoutout to Carlos for his courteous professionalism in helping me out. Price was more than fair for the tires I purchased (Hankook Kinergy) and the performance of the tires exceeds any others I've purchased. Making an appointment was very easy, and the time it took to change all 4 tires, valve stems, mounting & balance, as well as wheel alignment was quicker than many places, without sacrificing quality of service. I highly recommend Big O Tires, and will stick with this shop for all my future vehicle service.

I had an issue with a tire purchased in Texas. I called Chris, who told me to bring the tire in. One of the service technicians investigated the problem, and found that the "o" ring in the valve stem was worn. It was replaced, which corrected the leaking tire. He also balanced the tire, replaced it on my car, and placed the spare back into my car. One further, comment: the employee waiting room was the nicest one I have ever seen!! Great service by the West Covina Big O Tires!!

This is my second time visiting store #5876. The first time I went to see why the tire pressure light was coming on. The technician approached me super friendly and asked how he could help. They checked my tires and made sure I had the right amount of air in my tires before I left. I went back again today because one of my tires was low again. They serviced my car and informed me that I had a nail on that tire. They fixed my tire and I was on my way. Israel and his team are amazing and I have peace of mind knowing that my tires are in good hands. .

Since the owner took over, they are nothing but the best. Yesterday’s service was top-notch. I wish I could afford more tires just to get service there for my vehicles. Thank you, guys!

The Guys were awesome. Fixed my suspension in a few hours and got new tires with a discount. Customer service is great. Keep it up! Great service. I would recommend them to everyone.

We received outstanding and incredibly quick service at them! they were extremely helpful, and professional, and did a wonderful job of explaining what was going on with our Scion and fixed it the same day, put on new tires, and gave an oil change, all at a very reasonable price. Definitely a one-stop shop with fantastic service!

Such friendly service, I'd like to thank that one person, I didn't get to ask for their name, but he gave me a phone charger to borrow after my phone died from a 2 hour tire change. I was patient about the wait so I wasn't worried aside from my phone going dead! I will for sure come back again for the tire rotation!!!

My older Toyota truck had a problem that took some time to diagnose but they kept my truck for a week and kept trying until they solved the problem. I’m grateful they didn’t give up and tell me they couldn’t fix it.They have always been there for me and I will keep coming back.

My truck blew up when I got to West Covina. These folks did the repairs as quickly as possible to get me back on the road. The work that was done was perfect. 10 stars and highly recommended.

Being the skeptic I am I was very cautious. but I was wrong. the price for my tires was way better than anything local and they price matched another online quote and beat it by $20.00 a tire, local fitting was arranged in the fitting price that included everything - No extras, freight, valve, balancing, Disposal. Big O Tires staff Mr. Carlos was a very helpful person, so I highly recommend.

This Big O tire was amazing! I’m so glad I chose them to go to get my car battery replaced. Awesome service and very quick. the employees Carlos, Israel, and David were great. Highly recommend 👌

Excellent customer service you can count on them to answer all your questions. they were really helpful they explain everything and proceed with the tire, rotation, and alignment really fast service 🙏 highly recommend them most people don’t know that this is a full auto maintenance location from oil changes to new tires. I will definitely be coming back. Thanks, guys.

Wow, the employees' names are Carlos, Israel, and David were awesome to deal with me. The shop was full at the time but as soon as I drove in, I was looked after, by a young man and felt like was the only person in the shop. Before I knew it, my tires were fitted and I was on my out. I received great service, so I would highly recommend this place. 👌🏼

Today it's hard to find an honest mechanic. From the 1st phone call with Carlos for an alignment to the finished job with David, it was a pleasure. They assessed our car, then showed us the problem. Our car is riding like a dream again! I highly recommend Big O Tires business with nice people and fair prices. Blessings!

I needed to replace my tires and was able to make a same-day appointment on Black Friday! They had great competitive prices that beat out most of the local competitors. The team was so friendly and helpful and I never felt pressured to upgrade or add services I didn't need. I highly recommend them and will happily come back for any tire needs!

Customer service needs improvement. Prices are fair and I love that they offer to repair a flat tire for free as long as it’s repairable.

Very beautiful place and good workers there . The big gentleman inside at the register was very nice and informative and helped me with everything my car needed and I checked afterwards and they did an amazing job I recommend Big o tires to everyone

I have bought tires in sets of 4 for my daughters mercedes, son's civic and my silverado with great customer service, superb pricing and technician work. Today, I came in and Carlos was behind the counter and was the person that was attending me. Was looking to purchase and service for 4 Hankook tires for a civic. Which are the tire that are on the civic from the last purchase. Gave all tire info to Carlos and I also asked what would be the best price for he can do for me for all 4 tire out the door. Carlos says $640. Somthing. Is that the best price. Carlos responds that he can take $10. Off each tire. I had done my on line research and the price out the door was still lower. Carlos responds I can Mach that. Also Carlos tells me that he can't and not authorize to give a better price. You can tell he was just trying charge me more and manipulate the conversation by trying to tell me about the flat repairs and tire rotations and the free alignment inspection. That's all include in your 4 tire purchase. Carlos is just trying to hustle you and he is a very lazy employee. Carlos was just sitting the hole time and with the I don't care attitude look. Like what ever. I tell him no thank you, I will take my business elsewhere. Called American tires in glendora and Shawn looks up tires and gives me a quote of a $120. Less superb customer service. So I will be at American tires in the morning to get my 4 tires. Big O you need to hire real customer service employee's that are nit afraid to stand an look at the customer straight into their eyes while conducting business. I will also close my big O charge card. All because your lazy unprofessional lazy employee Carlos. Your suppose keep your returning customers after they have purchase tire by continuing with great customer service. Hope you decide to make a change developmenting employees on great customer service. So for all you customers going to the west covina Big O, I would nit go and shop elsewhere like America Tires in glendora and ask for Shawn. Well God bless and good luck on your new tire journey.