1/5 Gee C. 4 months ago on Google
I
am
expressing
my
deep
concern
and
disappointment
regarding
my
recent
visit
to
the
Montefiore
Emergency
Room
on
November
7th,
2023.
I
feel
compelled
to
bring
to
your
attention
the
highly
unsatisfactory
experience
I
had
during
my
time
at
your
facility.
Upon
arriving
at
the
emergency
room,
I
waited
for
an
alarming
4
hours
without
being
attended
to,
which
is
unacceptable
in
any
medical
setting.
During
this
time,
I
observed
the
service
associates
and
staff
displaying
unprofessional
behavior
by
using
inappropriate
language
and
making
disparaging
remarks
about
their
colleagues,
creating
an
uncomfortable
environment
for
the
patients.
Furthermore,
my
concerns
escalated
when
I
was
taken
for
an
x-ray,
where
the
staff
exhibited
a
lack
of
professionalism.
They
attempted
to
administer
a
pain
medication
without
explaining
its
purpose
or
obtaining
my
informed
consent.
I
found
this
approach
to
be
highly
concerning
and
unacceptable.
Only
after
questioning
the
necessity
of
the
medication
did
I
receive
an
explanation,
and
I
promptly
rejected
the
injection.
This
experience
has
left
me
deeply
disturbed
and
has
shaken
my
trust
in
the
competency
and
professionalism
of
the
medical
staff
at
Montefiore
Emergency
Room.
As
a
patient,
I
expected
to
receive
timely
and
respectful
care,
which
unfortunately
was
not
the
case
during
my
visit.
I
shudder
to
think
of
the
potential
consequences
had
I
not
questioned
the
medication
being
administered
to
me
without
proper
explanation
or
consent.
I
urge
you
to
thoroughly
investigate
this
matter
and
take
appropriate
action
to
address
the
unprofessional
behavior
and
lack
of
communication
exhibited
by
your
staff.
Patients
deserve
to
be
treated
with
dignity,
respect,
and
professionalism,
especially
in
an
emergency
medical
setting.
I
sincerely
hope
that
my
concerns
are
taken
seriously,
and
measures
are
put
in
place
to
prevent
such
incidents
from
occurring
in
the
future.
Regrettably,
based
on
my
experience,
I
have
lost
faith
in
the
quality
of
care
provided
at
Montefiore
Emergency
Room,
and
I
have
decided
that
I
will
never
seek
medical
assistance
at
your
facility
ever
again
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