Cannot recommend this boutique spa enough after a very pleasant experience right from booking through my departure! Upon learning they’ve only been opened since April, I feel compelled to elaborate on my entire experience knowing the service industries have faced various uncontrollable challenges & difficult times with the current pandemic and where they likely are not granted as much grace nor patience from clients as they deserve. When booking my services over the phone, the staff member was thorough explaining each service with reasonable pricing, spa day expectations, & the arrival time necessary to ensure me a best possible experience. Upon arrival, I received a warm greeting; but given only 1 spa attendant at the time, I and a few others did have to wait a bit longer than anticipated. Instead of flustering, she called upon the Spa Director who quickly stepped in and couldn’t have been more professional to eloquently diffuse those frustrated and personally took each through the spa tour to services. The facial room & pedicure area were extremely clean, calming with quality staff. Services were wonderful! Prior to my departure, the Spa Director made a point to inquire of my stay, even giving me her business card should I have any follow-up questions or concerns. Top-notch! Only reason for 4 stars instead of 5 is even the best of establishments has room for growth and to be kept honest to strive for more for all clients which I’m certain this Spa Director & her dedicated staff will diligently pursue. Again, I highly recommend Norwich Spa at The Graduate and look forward to returning!!

Need to relax & be pampered, this is the place to go. Superb service! A++

I splurged on the Island Bliss massage. The room and the practitioner were excellent. The massage was well thought out and heavenly. Only down side is the size of the changing room. A bit too snug.

The venue has changed significantly since I was last at this particular location - years ago as a Red Door Spa - now, Norwich Spa Providence. The architecture was always my favorite part of this location's vibe, inside the also new Graduate Hotel, once Biltmore. The space smells delightfully clean and fresh, the space also looked very hygienic. Everyone was very friendly. It was also nice and cool on another hot summer day. The layout, especially for relaxation area(s) are odd. The "deep relaxation" area is a gorgeous room, yet lacks cohesive design, furniture and most importantly relaxation. They had lots of space and comfy chairs yet nowhere to put your feet up. The larger area outside of the treatment area had some ottomans for their chairs, but the lighting was very dim in some areas and it lacked any real warmth, bare walls and muted colors made the room feel cold. My massage therapist was very friendly, courteous and used good pressure. But she didn't actually massage my whole body, despite it being a full body massage - I did ask for specific areas of my back that required a little more attention. However, I didn't expect the rest would be left untouched. I felt like the service was incomplete. My pedicure after was exceptional. I had a lovely woman that took her time to listen, do a properly thorough job and made me feel important while I was in her chair. The nail bar and makeup areas on the first floor are gorgeous. A solid effort from a well known Spa in a newer satellite location. I feel they have the potential to be truly exceptional, but are missing the mark in a few areas. I would absolutely go back, but I do hope they reconfigure their relaxation areas to a truly relaxing space that invites the guest rather than just accepts them. 8.5/10

I had the honey bee pedicure. The girls who greeted me at the desk were extremely friendly, as was Katie who did my pedicure. It was very pretty and clean in the spa and I would highly recommend going!

Great experience this past weekend! I haven't been here since it became The Norwich Spa and I loved my visit and how clean everything was. Jennifer did a great job on my pedicure.

I had an incredible experience at the Norwich spa at the Graduate hotel - we were in town to visit Brown with our high schooler and I decided it had been ages since I had a massage. I squeezed in an appt and was delighted to be given a very professional and lovely massage by a masseuse who doesn't wish to be named. I told him I was going to write a nice review and he said he hated to be written about online :) so anyway - great massage, very thorough, I only booked a 50 min massage and was nicely surprised that I was able to get both legs and arms with my back! He even did my ears - who knew ears needed to be massaged! Nice changing rooms as well, the robe and sandals were so nice I wanted to keep them!

My friend and I were greeted by our first names and I was immediately impressed. However, the experience was nothing like the Norwich Spa in Norwich CT. I did not see the sauna or pool area. My friend and I were there for a 100 minute treatment. The womens changing room doesn’t have any extra hooks or a bench so there is no place to hang or put your robe while you’re hanging your coat, etc. The lighting is terrible. You have to actually touch the faucet to turn it on. There were only a few paper towels to dry your hands. The carpet definitely needed vacuuming. I froze in my treatment. Nothing was warm. Not the air temp. Not the table. Not the blankets. Not the creams. The shower head was broken. My technician kept apologizing but I think she did the best she could with what she had. My friend had the same treatment. When we compared notes her treatment sounded much more relaxing. I can say I do not have any more discomfort in my neck but that’s about it. Will I go back? Probably not. I’d much rather go to their hub in Norwich CT.

Just a wonderful experience and a beautiful space. Enjoyed a facial and a pedicure!

Wonderful experience. The spa is lovely and everything is perfectly designed to create serenity. The massage was the best I have ever had. Carise was professional and there isn't a thing that could have been improved. I am so glad I decided on an impulse to stop in. Thank you.

Booked two services, one for me & one for my mother’s birthday. Treatments were alright. Check-in was a bit neglectful. During the check-in tour, my party had to wait for reception to run back down to check someone out. When reception returned, we were rushed after waiting on them to return. Relaxation lounge had nothing but cold water (even for the hot tea), no bites, no magazines, locker facility was clean, warm treatment bed a plus. Nothing special (no acknowledgement of of my mother’s bday) , nothing terrible (what you’d expect for average spa day.)

Try to avoid at all costs, very bad experience. Light was not working in the elevator, shower was not working properly, dirty towels. The procedure was so weak, that I did not even understand why they charge 200+. But worst of all was that the specialist clearly had the sick symptoms: constant coughing, sneezing and running nose. After 10 minutes of procedure she stopped for 5 minutes to recover the breath, because she just was so sick. Instead of getting more healthy, I just put my health at danger. I will never go to this place again, and hope you will find better place to get SPA

My husband and I celebrated our 26th anniversary here at the Norwich Spa at Graduate. Melanie greeted us right away and gave a tour of this luxurious spa. She was very personable and professional. There is a very calm and relaxing atmosphere that puts you right at ease. We sat in the infrared sauna before our service. We were completely relaxed for our couples massage with two talented massage therapists, who listened to our requests and suggested a few amazing add-ons. It was a wonderful experience. 5 stars for sure.

This was such a great experience and if I lived in the city I would be a regular because it is really worth every penny. The receptionist did a fantastic job at making us feel welcome and comfortable. My massage was amazing and my masseur was lovey and great to chat with. He really helped me relax.

Amazing experience , clean atmosphere , and very professional . 10/10 would recommend