I would be very careful about dealing with this store. I had them replace a screen protector and instead of doing it in front of me like they always did in the past, the staff took it out back. I was not given the opportunity to lock or power off the device. About an hour later someone tried to hack into my Amazon account. When I called the store manager, he said that is normal. When I contacted customer support they said it was normal and told me some strange story about how the staff drove 3 miles away to have the screen protector installed at a service center and 3 miles back. That makes no sense and frankly given how long the phone was gone it seems implausible. The customer service person also tried to tell me there was a heavy customer flow. The staff was outnumbering the customers 3 to 1 when I was there. So, even if it is just a coincidence that someone tried to hack my Amazon account, saying it is normal to have staff not give a person the time to lock or shut down a phone is a bad idea for both customers and staff. It puts the customer in a risky position in regard to identity theft. I'm pretty laid back but I can see others also going back and causing problems for the staff. I just wanted to be assured that was not business as normal or at the very least they would change the process to install the screen in front of the customer and if they cannot do so, give the person the chance to shut off their device.

My experience with the Best Buy store in Dedham for phone repair was quite a journey, and not in a good way. I had to schedule the phone repair appointment three times and even though I succeeded on the third try, they failed to complete repair on the same day as promised, and never bothered to communicate the status or reason for delay. This was super frustrating to say the least. During the first attempt, my appointment was abruptly canceled as the technician apparently left for the day just two hours before my scheduled time. I received a call just 30 minutes before my appointment, and despite confirming my availability via text, I was told there was no one available to work on my phone. It took some back-and-forth before they admitted the technician had just gone home. I agreed to reschedule, hoping for a better outcome. On the second attempt, I scheduled directly with Best Buy call center, making sure to confirm all the details - availability of the replacement part, technician's presence, suitable timing and the duration of repair. Unfortunately, I received yet another call 30 minutes before my appointment, from the local store, same person as before. This time, I was informed that the technician doesn't work on Sundays, despite all my prior confirmations. The blame was shifted to me for not scheduling with local store and using their call center instead, even though the local stores do not accept phone calls. Frustrated, I decided to try once more, this time scheduling with person from Geeksquad who called me about cancellation. Third time turned out to be the charm (almost). I arrived at the store punctually and only had to wait for about 10 minutes. I handed over my phone for repair, and I was advised it would take approximately 2 hours. I emphasized that this was my work phone and needed it back the same day, to which I was assured there would be no issue. However, as time elapsed, I realized I hadn't received any communication from Best Buy regarding my phone's status. After waiting for 6 hours with no updates, I attempted to call the store. To my dismay, it seemed the store no longer accepted direct calls, and I was redirected to the call center, which was unable to provide me with any assistance related to the store's operations. As of now, I'm still in the dark about the status of my phone repair, and I find the lack of communication disconcerting. I will be sure to provide an update when I have more information.

Title: Unpleasant Experience with Display Phones Review: Recently, I had an uncomfortable encounter while trying out display phones at this store. Unfortunately, the siren went on. An employee promptly turned it off, but it was quite embarrassing. My suggestion to the management is to ensure that if phones are displayed for customers to try, there should be a focus on customer comfort. Regular maintenance and clear instructions can go a long way in preventing such awkward situations. It's essential to either care for your customers' experience or reconsider displaying the phones altogether.

Super fast pick up and amazing kind employees. Very patiently answering all of my questions. Kuddos to Nathan from the Samsung galaxy stand💯

Again I picked up an item from Best Buy and it was beat to hell. Best Buy has some serious issues with logistics and delivery that they need to figure out. The difference here is the people at the location. They had no issue with me immediately returning the item, they apologized and the guy that walked the fridge out to my car went in the back warehouse area to try and find another in the best condition that he could. Best Buy just assigns a specific item when you buy and that’s what gets wrapped up for you. Why the store has to accept delivery on things that have obviously been abused in the supply chain is beyond me. Anyway, like everything it’s the local people. Makes all the difference. No hassle, easy return, got a good fridge in the end.

Scheduled an appointment with Geek Squad to get battery in iPhone replaced. When I arrived, was informed technician had left for the day and they did not have the parts to repair my phone. I asked about why I was allowed to schedule an appointment when they could not repair my issue. They said they could only offer an apology.

Do not buy major appliances from Best Buy. They use a 3rd party company. They've failed to install my washer dryer 4 times! Been dealing with this for weeks. For today's appointment they were a no call no show. The second time in the store the manager was so misleading, I had an extra $2000 charge on my account. Go anywhere else.

Geek squad staff was the best, most patient and helpful. Meri, Caleb and Yisam are most knowledgeable amd professional..highly recommend!