My husband went to Motch Jewelers to have my engagement ring designed and I have never received so many compliments! We made the stupid decision to try a big store from the radio for my wedding band and we didn’t receive the kind of personal attention there that we did at Motch’s-not to mention that the big store cost 4x as much as Motch’s. When we called Motch’s and told them about how awfully we were treated at the other store, they immediately ordered the matching band for my ring. Shirley even offered to hand-deliver it on the wedding day if it came in on time. Motch’s has always cared about our desires and never made us feel pressured. Shirley and the staff at Motch’s treat us like family when we walk in and greet us on a first-name basis with a smile. When my wedding band came in and it wasn’t quite right, they contacted the jeweler and went above and beyond to ensure I had the perfect band. They also let me keep the temporary band until the fixed one came in. I even ordered wedding gifts for my mother and grandmother there because they had such wonderful selection. They also wrapped them for me as I was in a real time crunch and was a bit of a stressed-out bride! We recommend them to all of our friends and anyone who is looking for quality work and top-notch service!

I had just made a quick run by before going into work this afternoon to possibly look into them fixing an antique rosary I had that had broken... Yes there was a sign on the door about mask but considering I had just parked four blocks away and paid for a meter I asked the older ladies if they had a mask and I'm here to tell you the blatant disrespect in their tones and their behaviors was enough for me never to give them my business I walked away knowing that my God is greater than their attitudes I feel sorry for anybody who has to have contact with these older women and they're in my prayers God bless everyone

I was looking for a jewelry store with certain criteria: trustworthy, friendly, located nearby. I found all this and more when I found Motch Jewelers. Whenever I shop at Motch Jewelers, I receive the personal assistance I need without the pushy feeling I get from salespeople at the ‘big box’ jewelers. Motch Jewelers prices are awesome as well. Try them out. You’ll be happy you did.

I can't say enough about how great my experience was with Shirley at Motch Jewelers. I compared pricing at 5 others stores and they didnt come close to the quality that Motch was able to provide at my price point. I went in with a vague description of what I wanted and they were able to make it a reality. I can't thank them enough. My new fiance is in love with the ring and I would recommend them to anyone.

I went in to make a purchase and thought I would support a local business considering I’m also a business owner in the same city, and the older woman that was working was on the phone and looked at me and said you need a mask and before I could reply she very rudely said we can’t serve you without one and I replied do you have one she once again rudely said no, so I found one in my purse and found out they didn’t have what I was looking for, but I was ok because I won’t spend a dime in this business, I called her when I returned to my business and ask her why she found it necessary to be so rude and if you require a mask then you should supply them for the client her response was we have already given out 30 you could go next door and get one and said she wasn’t rude at all… YES YOU WERE!!!

Great team that is very attentive. I will be back!

Wouldn’t let me in without a mask which is fine but I don’t carry one with me and they didn’t have any to offer. Went over to another store in Newport and gave them my business.

I highly recommend Motch for repairs, unique selection of jewelry, and personalized customer service. They are top notch! Because my ring size is very large, I have had many experiences with ring sizing, and once I came here, I never looked back. They recently sized and repaired a family heirloom ring for me, and I can finally wear it and think of my Grandma every time I do. Thank you for the care and expertise throughout the entire process!

I was at the store at 4:40 and the door wasn’t opened. I thought they kept the door locked for security reasons, so I peeked in. A lady answered the door and said they were closed. I pointed out that their sign said closed at 5:00. She said they put the inventory away and it takes time. At that pointed I suggested they change their sign. She said, “Oh no we couldn’t do that.” I know you’ve been in business along time but sadly I won’t be back.

I just walked in and was told I had to have a mask. I understand the concern but when asked if they had one since it was their policy they said ".... no.... we've already given out 30..." I had every intention on spending a substantial amount of money for a wedding anniversary gift. Looking at the reviews I see this is a common theme. Buyer beware, you need a mask or these ladies will turn you away quickly.

Sadly one star seems too much for this place…Customer Service is horrible. I just moved to area and wanted to use local business vs franchise or chain. Motch is obviously not interested in obtaining new customers and I am definitely not interested in using them for my jewelry needs. Hope their is another Jeweler in town.

My boyfriend and I were excited to see beautiful vintage and estate jewelry today. We drove from KY, paid for parking only to be turned away because we weren’t wearing masks. The women inside called out to us from across the store referring us to posted mask sign on the door. I asked if they provided masks we could wear since they are required for us to enter. They said “NO” and blamed their boss for mandating the masks. I expressed that seemed like a poor business practice and they continued to refer me to their boss. We went and purchased ill fitting masks from a CBD store around the corner and returned only to be let down by their selection.