Fantastic customer service I negotiated and purchased a watch over email with Kalyn. She sent extra photographs and was very responsive and I received the watch in 2 days and was even better in the flesh than the photos made out. Very pleased and would highly recommend Porcellos even if you are out of state. 5* company!!

Fantastic experience! David helped me get my desired Rolex in 2 days! The buying experience was also great, will definitely come back for future purchasing of watches.

Well I usually don’t do reviews, but my experience with Porcello Jewelers was so exceptional I have to say something. I took my old Rolex into them as a last resort as my regular watch repair said they could no longer work on it as it was too old for Rolex to allow them to do repairs on it and it had some non matching number parts. Jason looked my watch over, listen to my concerns and said NO problem we can repair it. A long story short…. When I picked it up I swear it looked new! And after wearing it now for a couple of weeks, it keeps perfect time. Mater of fact better than it ever has in the 30 odd years I have owned it. I will never go anywhere else to have my Rolex serviced …… ever. I must say they also kept to the penny on their quote. If you want fair, high quality service, Jason and his crew are the ones to see. You absolutely get what you pay for.

I'm really frustrated, I brought my rolex as there was steam due to some water that got in apparently, not sure how and I took it to "Porcello, in Bellevue WA" which is supposed to be a certified rolex. I was told they would need to open it up, serviced, I decided to replace the Crystal and the gaskets. Today when I picked it up, assisted by David, who said nothing, handed over the watch and said its this much (1400), then I noticed the dial was severely stained, I asked if they were not able to clean it, he said let me ask, then without going anywhere he said well it was the water. I asked why there was no phone call to me saying the dial got damaged etc. Nothing. I dont know if they simply did NOT do the job right on top of bad customer service for sure...I now have to shop around to understand what the happened. UPDATE: I intended to share my updated review weeks ago. Upon returning home on the day I picked up my watch, I received a call from Jason at the Jeweler store. We had a constructive conversation about the incident, emphasizing their commitment to addressing my dissatisfaction and improving communication. Jason discussed specific actions to enhance client expectations based on my experience, offering me various options and recommendations. I appreciate the proactive follow-up and am reassured by the reputation of their skilled watchmaker in the area. Thanks again Jason.

Earlier in the week I saw a listing for a watch I was interested in (Grand Seiko Snowflake) and located their website. As it was after hours, I decided to leave my info with the chat bot assistant fully expecting to be contacted the following day. To my surprise I was contacted via text within a few minutes by Austin. Austin took the time to promptly and thoroughly answer all of my questions regarding the condition of the watch, shipping and pricing. A few messages later I found myself completing the purchase. Our conversation concluded with Austin inquiring about my wrist size for bracelet sizing and mentioning that a tracking number would be provided the following day. Two days later I received the watch in the exact condition described and with perfect sizing. It was even set to the correct date and time zone! I’ve purchased many watches from out of state sellers before but this was the first time I’ve ever had it set to my time zone. A nice touch. I could not be more pleased with the watch and the service. I would gladly do business with Austin and his company again! Highly recommend!

I had a great long distance purchasing experience with Kalyn. I had a lot of questions and wanted to trade my Rolex for a newer style. I highly recommend Kalyn.

Once again Porcello has exceeded my expectations! Just purchased a Rolex for my wife’s 50th birthday…they were knowledgeable and embraced a no pressure type sales strategy! Another great purchase that I can feel good about! Great products and great service hand in hand….love it! Thanks Porcello team!!!

This is a classic and elegant jewelry store. It has been around for ages and for good reason. They have very select and beautiful pieces. The staff is very knowledgeable and helpful too. They are truly excellent and I highly recommend them.

Brought in hundreds of coins, watches and jewelry for appraisal and possible purchase. Jason took the time and I was very impressed with his vast knowledge of all the pieces. We struck a deal for select pieces and felt it was more than fair. Many thanks, Porcello! TC

I have been searching for a watch for a while. I saw oneni like for a very good price. I called and spoke with Jason for over 15 minutes. You can tell he loves watches too and really knew his product. I ended up purchasing the watch and it arrived in perfect shape taking just 2 days. Very happy and will definitely ship here again. I highly recommend Porcello Jewelers

I received top-notch customer service from Mark. He went above and beyond to help me find the perfect ring for my wedding. Even after a mixup which was no fault of his own, Mark went above and beyond to make sure that he took extremely good care of me. Mark's passion for the relationships he builds is evident in everything he does, and he truly made the shopping experience a memorable and enjoyable one. If you're looking for beautiful, high-quality jewelry and exceptional service, look no further than Porcello Jewelers in Bellevue, and be sure to ask for Mark!

Porcello’s has been by go to jewelry store for a few years now. Always a great selection of watches and jewelry. Mark & David are awesome. Very knowledgeable about all the different watch brands and diamonds. Can’t go wrong shopping here. They have always offered me more money for trades than any other store around.

Exceptional craftsmanship and quality! We purchased an engagement ring 10 years ago and they custom made the band. We recently celebrated with an additional band and our expectations were exceeded. Jason and the staff working with him did an amazing job. My ring is a one of kind masterpiece!

Great atmosphere and friendly customer service. Went there to have my watch battery replaced. Business provided reasonable rate and promptly called when it was done. Showroom is welcoming and clean. Professional.

I bought a watch online from Porcello Jewelers and had an extremely positive experience! Dawson was very attentive, professional and knowledgeable. Smooth transaction and beautiful watch! Would highly recommend doing business with them, eyes closed.

I cannot express enough how grateful I am for Mark's thoughtfulness and the outstanding service he provided. It's rare to find such a personalized experience these days, and it truly made a lasting impression on me. I am thrilled with my purchase and confident that I made the right choice.

My fiancé was looking for a GMT II as a wedding gift for me, and spent all summer trying to find the right watch at the right price. We stumbled onto the Porcello website, and was curious about a 116710LN on display. Gave it lots of thought, but was hesitant because what we really wanted was a 116710BLNR 'batman'. No joke, the stars aligned and Porcello's was able to allocate a 'batman' within 24 hours of initial consultation. The watch was exactly as described with all components in mint, and seriously the best price we could've imagined. The floor personnel are great to talk to and don't practice pump sales, and the master technician is Rolex Certified and highly sought after on the West Coast, which was an important factor to consider as a first time Rolex buyer. Overall, an extremely lucky and very impressive experience finding my dream watch here of all places after scouring the entire Far East all year. Definitely coming back soon for another.

My experience was absolutely five stars. The jewelry came out way better than expected. Jason, the grandson delivered above, and beyond the call of duty with five star service. Very similar to the service experience from his grandmother many years ago!!!

Very high quality timepieces and very patient staff. They have an expert in house watch maker that is Rolex certified and you can rest assured that every timepiece they carry on stock is not only top notch but at a fair price. I will come back from time to time to see new timepieces they offer. PS : I have been an off again on again window shopper of theirs for else weal years and my visiting the store did not affect their treatment of me. They trust that their customers will eventually come around and offer a purchase and the customers when ready will come around because they are literally the best place to come for Rolex in the Eastside and maybe even all of Seattle. Stop by:!

I have purchased several watches from this store. They have a fantastic selection of watches and incredible service. From the first time I visited their store, they have always made me feel both welcome and valuable. This is a great family business with a very high level of integrity. If you love watches, you should check this place out.

Porcello made it easy to browse and shop. I was helped by David Duran. Upon walking in, I expressed interest in a time piece that I had been eyeing for a while now. They are present online and social media, so I knew they had the one I wanted. David was very helpful and informative. From walking in to walking out, he was there for the customer. I was in the market for my very first luxury time piece, and I was treated like a valued customer which was nice compared to other big name jewelry stores I visited. Prices are great here. Staff is friendly. Selection is huge. I will definitely be returning to Porcello’s for future purchases and recommend anyone starting their watch journey to give them a visit!

There are no better people to work with in the jewelry business! I have been using them for over 10 years, and each year it just gets better and better. They have a personal touch that you just cannot find with any of the other jewelers out there, and they have fantastic inventory. Wish I could give them more than five stars!

Simply put, Porcello is the best. I had a horrible experience at another jeweler with resizing my wedding ring and I ended up at this lovely place, whom made it perfect again. The staff here is wonderful and honest. I will not trust any other jeweler!!! (Special thanks to Mark, David, and the goldsmith who fixed my ring!)

Outstanding jeweler and watch store - One of the best premium collections in the Pacific Northwest. Rolex, Omega, Tudor, Breitling - They've got it all. Prices are among the very best, too. Ask for Austin - You'll find him to be a real watch guy, with a deep knowledge of premium stuff, and just great to work with as well. Scored a phenomenal Tudor Black Bay Heritage from these pros, and couldn't be happier. Recommended!

Literally the best service!! Always have the best experience with Aaron and Jason! Couldn't recommend them more! In love with all my jewelry from them and get so many compliments!

My partner and I spent the whole day shopping and looking for engagement rings which was a little bit of a roller coaster…. and then we ended up at Porcello’s and it was an AMAZING experience! The employee was nothing but helpful and fun while we went about the experience of trying on tons of rings. He had many good recommendations and we ended up finding the one and more! We ended up purchasing my engagement ring, wedding band, matching necklace (which I absolutely love!), and my partners wedding ring all for a reasonable price. So thankful for our experience here - definitely memorable!

My fiancé bought my engagement ring here and knew we wanted to get our wedding bands here too. Our experience picking out our rings was amazing, they are so welcoming and helpful! We ordered the rings, and they were ready really quickly. We had a sizing issue with my fiancés ring and with my engagement ring, but they corrected it in less than a week!! I could not be happier with my experience here and I will definitely be recommending Porcello's to my friends!

I went to Porcello to buy a watch (and I did, GS SBGY007 which absolutely fantastic). They have a varied and high quality second-hand selection, friendly salespeople, and good prices. This jewelry store hits the mark.

I went to look at a watch they had listed online. Having never been there, I wasn't sure what to expect. From the moment I walked in, I felt welcomed, and was given warm and friendly service. Aaron happily answered all my questions, but wasn't afraid to admit when he didn't have the answer. The watch was gorgeous (as advertised), and priced quite competitively. It was an easy decision to make the purchase! I had arrived right when they opened, so the watchmaker- who was another outstanding person to deal with- wasn't yet available to size the watch. I decided to wait for him, and Aaron hung out with me, and we just casually talked about watches. What really struck me was that I had already given him my money, so he had no more reason to show me the attention that he did. He treated me with respect the entire time, even knowing I wasn't going to buy anything else. Though I don't buy watches often, I can't wait for the day I can give Aaron my business again. There was no pretense, and the whole experience was surpassingly comfortable. I, without any reservations, give Porcello Jewelers my highest recommendation!

Austin was an absolute pleasure to work with! He helped me through the process of trading in one of my watches for a beautiful, hard to find Grand Seiko. He was able to offer me a very fair trade in value. Can't wait to continue to do business with Porcello Jewelers in the near future! Thank you!