Gem Design Jewelers image

Gem Design Jewelers

Jeweler Jewelry designer Jewelry appraiser

👍👍 I met the owner Jerome at a bridal show. He offered me a ring sizing and clean-up offer I couldn't refuse! He seemed very genuine. When I showed up at his shop I came to know he was. He did an incredible job on restoring and sizing my antique engagement ring that's been in my fiance's family for at... People often mention Jeremy, ring, Design, jewelry, wedding, band, staff, custom, happy, years,


Address

3350 Delaware Ave, Kenmore, NY 14217, United States

Website

gemdesignjewelers.net

Contact

+1 716-447-0217

Rating on Google Maps

4.90 (82 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 am to 4 pm
  • Sunday: Closed
  • Monday: 10 am to 5 pm
  • Tuesday: 10 am to 6 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 7 pm
  • Friday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: Jeremy (46) ring (38) Design (24) jewelry (18) wedding (14) band (11) staff (10) custom (10) happy (10) years (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Michael B. 4 years ago on Google
    Jeremy at Gem Design and his fantastic staff have earned all of my jewelry business pretty much forever. The attention to detail and customer service is completely unmatched in every regard. I recommend all my friends and family to go there for any needs. Jeremy, the owner, does phenomenal custom jewelry himself, in-house. My wife's engagement ring was done by Jeremy himself, as was her wedding band. The attention he gave me was extremely personalized, and his workmanship is unmatched. Jeremy wants the finished product to be perfect, so he never up-sells something unreasonable or outside your price range. There were times where he talked me down from something that would have been "too much", because of his honesty and commitment to quality. We worked on a custom design for over a week, and I started feeling bad, thinking I was taking too much time. Jeremy kept assuring me, he wants the result to be perfect, there's no need to rush. He was right. You might think, "what about his prices?" Best in town. No question. I stopped at a "competitors" store that had a 50% off sale, and Jeremy's REGULAR prices beat them handily. Not to mention, better quality, better displays, more modern pieces. I needed a white-gold chain to go with a pendant, so he found the perfect length and cut that he knew would awe, then reduced the price because I was buying the two together. I never asked for a deal, Jeremy just did it anyways. Gem Design does top-quality repair and restoration of faded pieces. My wife and I have had possibly a dozen items cleaned, tightened, polished, repaired, etc. If for some reason the team doesn't feel 100% confident, they'll send you to the right spot. We had an antique piece that Jeremy didn't know well enough, so he referred us to a trusted colleague. When my wife's family visits from out of town, they have started bringing their jewelry to Gem Design for upkeep. Honesty and professionalism at the highest levels. If Gem Design hadn't already won over my trust and loyalty with their business model, they also have a giant fluffy Newfoundland named Vader, who is possible the best "shop-dog" I've ever met. Is there a more complete package anywhere? I cannot fully describe the professionalism, honesty, and quality of Jeremy and the Gem Design team. They have won all my business, forever, and I recommend them to friends, family, neighbors, anyone. You'll never have a better experience at any other store, period. Gem Design is the absolute full package in every single way.
    2 people found this review helpful 👍

  • 5/5 Emily Z. 1 year ago on Google
    I met the owner Jerome at a bridal show. He offered me a ring sizing and clean-up offer I couldn't refuse! He seemed very genuine. When I showed up at his shop I came to know he was. He did an incredible job on restoring and sizing my antique engagement ring that's been in my fiance's family for at least a few generations. I was so pleased I brought my grandmother's cluster diamond cocktail ring in tobe resized. The staff there were incredible and did a beyond breathtaking job on it just like the 1st one! I couldn't be more pleased to find a business with people who are so genuine, nice, caring and empathetic!!! I refuse to go anywhere else now for fine jewelry! If I could give them 20 STARS I would. This is the 1st business where I left happy crying 2x in a row!!!
    2 people found this review helpful 👍

  • 5/5 Linda V. 1 year ago on Google
    Gem Design is the absolute best for all jewelry needs. I went in December looking for a wedding band and Anthony showed me one I absolutely fell in love with. After our wedding I worked with Jeremy to pick out the best diamond and setting to go with my wedding band. I cannot be happier with our choice! Thank you Gem Design for making all of my dreams come true!
    2 people found this review helpful 👍

  • 5/5 Tiffany S. 1 year ago on Google
    My fiancé got my engagement here! We can’t say enough good things about them. They were helpful throughout every step of the way! From helping him design the ring to making sure we got the perfect wedding bands! 100/10 recommend!
    1 person found this review helpful 👍

  • 5/5 Hayden H. 1 year ago on Google
    The folks at Gem Designs have always been fantastic to us! I’ve purchased my wife’s engagement ring, as well as both of our wedding bands here and always had a stellar experience. Their backend support for products that they’ve sold in the past is second to none! If you’re looking for personable service and a cozy shop, this is your place!
    1 person found this review helpful 👍

  • 5/5 Bethmarie R. 1 year ago on Google
    Our experience at Gem Designs has been amazing! The knowledge and expertise of the staff and jewelry designer are tops! Love my ring and would come back again and again, without a doubt!
    1 person found this review helpful 👍

  • 5/5 collett h. 1 year ago on Google
    Jeremy and Anthony are amazing jewelers! I had my wedding band custom made and 10 years later came back for my anniversary band! I would recommend them to anyone looking to get that special touch on their jewelry.
    1 person found this review helpful 👍

  • 5/5 Anita M J. 1 year ago on Google
    I had my HS ring stolen almost 30 years ago. I contacted the original makers JOSTENS and they couldn’t do anything for me, because they no longer had the mold/cast. I called around to nearly 10 jewelers, they immediately said NO or they were either priced to the heavens! But then I found Jeremy at Gem Designs. I am over the moon at how it turned out. He replicated my high school ring from scratch. Customer service was on par. Nice shop, I am telling all my friends and family to see Jeremy!!!
    1 person found this review helpful 👍

  • 5/5 Natalie S. 1 year ago on Google
    Kirsten was so helpful in choosing my fiancés ring out! It was such an easy and informative experience and I cannot wait to see how the custom ring turns out! I also had my wedding band designed at Gem Designs AND they’re always available to resize any jewelry I may need tightened up! Overall 10/10 would recommend!
    1 person found this review helpful 👍

  • 5/5 Cathy S. 1 year ago on Google
    Hands down best jewelry store in town. Jeremy the owner and sales assistant Kirsten helped me design a Claddagh ring using my parent’s cherished wedding bands. Now, I will always have a beautiful memory of them with me.
    1 person found this review helpful 👍

  • 5/5 Marla J. 7 years ago on Google
    I am very, very happy with my beautiful custom made wedding ring that Jeremy at Gem Design Jewelers created with my original marquise diamond from 20 years ago. I wanted something different but, I wanted to use my original diamond. Jeremy promised that the ring would perfectly match the wedding band that I picked out and it does. It's one of a kind and I absolutely love it! Keep on creating beautiful pieces Jeremy. You are very talented and your dad would be so proud of you. Great prices and a great trade in too. The more I look at it the more I fall in love with it and my husband is happy that I am happy. Happy wife, happy life! Thanks you Jeremy and staff.
    1 person found this review helpful 👍

  • 5/5 Shannon K. 7 years ago on Google
    I cannot thank Jeremy enough for the beautiful engagement ring and custom wedding band that he created for me. Jeremy's late father was also an outstanding jeweler, and one of my father's best friends a long time ago. While our families grew apart over the years I knew that my engagement ring had to come from Gem Design no matter what. When my (then) boyfriend and I had been dating for a while and it seemed like a ring was imminent the only request I had was that when he was ready he needed to go Gem Design! Not only did Jeremy work within his budget but the ring I got in return was more than anything I could have hoped for. I literally still get compliments on it all the time, sometimes from random strangers, and we have been engaged for over 2 years! Jeremy then created a perfect custom band to go with, again working within my budget, and his staff helped my fiance to find the perfect wedding band. Everyone is always so helpful and friendly every time we go in there, including Jeremy's adorable dog Ella!
    1 person found this review helpful 👍

  • 5/5 Glenda O. 1 year ago on Google
    My husband has worked with GEM Designs on many beautiful custom rings and necklaces for me. . I just was in for a ring resize on a ring designed by Jeremy’s dad, John, many years ago. Jeremy and his staff are most helpful. Be sure to give them a try. They won’t disappoint you! Glenda, a happy wife!

  • 5/5 C. G. 3 years ago on Google
    Visited a couple jewelers and was looking for a Christmas gift for my wife before I checked out Gem Design. They had both the great service that I needed, and the great jewelry items that I wanted for for my wife. The employee that was helping me was very patient and knowledgeable, and I had her pull out most of the earrings they had there before settling on a nice pair of Green Amethyst earrings and an 18 inch string of gorgeous pearls. The wife absolutely loved them and is wearing them today on her first day back at work after the holidays. Thanks Gem Design. I'll be back!

  • 5/5 Billy L. 1 year ago on Google
    Jeremy and his staff can do it all. He doesn't just sell jewelry , he can make about anything you can dream up. If you're lucky, his 500 pounds of lover dog "Vader" will be there to pet !

  • 5/5 Michael P. 1 year ago on Google
    Jeremy the staff at Gem Design are outstanding. HUGE selection and if you can’t find what you’re looking for they can create ANYTHING!!

  • 5/5 shannon z. 7 years ago on Google
    Outstanding Jeweler! Always a pleasure working with Jeremy and the crew at Gem Designs. Jeremy has world class talent and I am always amazed by the quality and craftsmanship he puts into every custom ring without braking the budget! I have bought several high quality gifts from Gem Designs and look forward to buying many more this holiday season. Thank you, Jeremy. - Shannon Zaccaria, loyal customer

  • 5/5 Bob B. 10 years ago on Google
    I have been to Gem Designs on multiple occasions. I have been greeted with a smile by everybody from Jeremy, Katie and Alisa...even Jeremy's mom was there one day and more than happy to help. You can tell that this family operation takes pride in what they do! They are like a one-stop shop for anything you need from designing custom jewelry, repairs or just shopping. Anything you could possibly need is right there in one place. They have even helped out with sending some watches out for service for my father. I took a pair of earrings in to get a post fixed and Jeremy came right over to the counter and had it fixed within minutes, no questions asked. The great customer service and unbeatable pricing will keep me coming back for years to come. If you haven't visited Jeremy and the crew at Gem Design Jewelers you are missing out!

  • 1/5 Justin 1 year ago on Google
    Paid $700 for a paper thin engraved picture of my cousin that passed away. Told the girl I wasn’t happy but didn’t care. Do not go here that was a complete ripoff. Lesson learned.

  • 5/5 Felicia S. 1 year ago on Google
    We go to Gem Design for all of our jewelry needs and have been since my husband and I got engaged in 2016. Whenever I bring an idea to Jeremy, he always makes my dream a reality. I wanted an antique engagement ring that had metal details and he designed the perfect ring for me. Fast forward 7 years and he is still amazing to work with. For mother's day this year, I wanted a ring with my daughter's birthstones that I could add to my set, he made it happen and I could not be more happy with how it turned out. In addition to the beautiful jewelry, the customer service is impeccable! The turnaround is quick and the communication is great. I have referred all our friends and family and will continue to be a customer. Thank you, Jeremy and the Gem Design family!

  • 5/5 Cheryl W. 1 year ago on Google
    Jeremy took the ring that my dad gave to my mom on their 25th anniversary and made it look brand new. The ring is 46 years old and had diamonds missing and was scratched all over. It also had to be resized. It looks incredible. Jeremy and his crew at Gem Design Jewelers are the best.

  • 5/5 Jenn S. 1 year ago on Google
    I HIGHLY recommend Gem Design Jewelers Inc. for all of your jewelry needs! Today I decided to treat myself and I got a permanent bracelet and a new ring with rose gold and diamonds. They are so beautiful! And I had my wedding rings cleaned which were designed by the owner, Jeremy. They are the only jewelry store I go to! #ShopSmall #shoplocal💎 💍

  • 5/5 Nicole 10 years ago on Google
    Let me start by saying that the team at Gem Design Jewelers is simply amazing. I will forever be a customer from now on. My finance and I worked with Jeremy and Alisa to help us design the perfect engagement ring. Jeremy and Alisa were so professional and took such great care of us. I have been wearing my ring for only a week but I am head over heels in love with it and am so proud and honored that I get to wear it for the rest of my life! Jeremy and Alisa took the time to work with us and draw up numerous designs until we were completely happy. Every bride to be deserves the individual attention and care that Gem Design Jewelers was able to provide. When it came to picking out a center stone for our mounting, Alisa was able to bring in a wide selection of stones all within out price range for us to choose from. Working with Gem Design Jewelers, my fiance and I saved so much money. We were able to get a designer ring for a FRACTION of the price that we would have paid somewhere else. We shopped around and got quotes from other stores in the area and in my first conversation with Jeremy he told me that he could save us thousands of dollars and that is exactly what he did! Jeremy made a promise and he delivered more than we would have ever imagined. We couldn't be happier with our ring, I have nothing but great things to say about our experience!

  • 5/5 Juliana M. 7 years ago on Google
    Jeremy helped my husband and I create the anniversary band of our dreams. I had an idea of what I wanted, and Gem Design Jewelers helped make it a reality. The ring came out even more stunning than we imagined. My ring is truly unique and gorgeous thanks to Jeremy. I continue to recommend this place to everyone. Quick prompt service, A+ in customer service, and truly a jewelry artist. Thank you Gem Design Jewelers Inc. We'll be seeing you again soon for all of our jewelry needs.

  • 5/5 judith r. 6 months ago on Google
    Four years ago, I purchased a very pretty Swarovski ring for my 11 year old Granddaughter. She is now 15 and loves that ring so much, she's worn it everyday since. I wanted it to be a "forever" ring, so I asked Jeremy to recreate and make it a ring my Granddaughter could cherish forever. He then, casted a new setting and recreated it with actual diamonds, and it is "absolutely gorgeous." I cannot emphasize enough, just how pleased I am with Jeremy 's beautiful recreation! My Granddaughter will love it!

  • 5/5 Yvonne R. 6 months ago on Google
    Beautiful work! Jeremy, Suzanne and staff are wonderful. Never having designed our own ring before and using our own raw gems they made the process so much easier than anticipated. We went through 3 rendering/drawings until the 3rd time was a charm! They were very kind and very patient through out the process with the changes that we made. We will definitely work with them in the future!

  • 5/5 Mike K. 9 months ago on Google
    Gem design was a pleasure to deal with. Jeremy and his staff are very accommodating and excellent with details. Extremely pleased with the work they have done. We would recommend them to everyone.


Call +1 716-447-0217 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ On-site services
    • ✓️ In-store shopping
  • From the business
    • ✓️ Small business

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