(Translated by Google) Bad experience… after a complicated rupture of the fibula, Dr. Otilia discharged me only 15 days after removing the last crutch and when I still had a noticeable limp. She did not believe that limp, making me feel like a liar, and knowing that I work on my feet all day. A month after discharge and even having had facilities from the company in reducing the working day, I had to take leave for a hip necrosis most likely caused by premature discharge. That limp has caused or helped... Mutual health hazard, unmotivated people... physios in training who are left alone with patients... they don't pick up the phone, for example... poor organization... (Original) Mala experiencia…después de una rotura complicada de peroné la Dra.Otilia me dió el alta solo 15 días después de quitarme la última muleta y cuando todavía cojeaba ostensiblemente. Ella no se creyó esa cojera haciéndome sentir como un mentiroso, y sabiendo que trabajo de pie todo el día..Un mes después del alta y incluso habiendo tenido facilidades por parte de la empresa en reducción de jornada, he tenido q coger la baja por una necrosis de la cadera muy probable provocado por el alta prematuro. Esa cojera ha provocado o ayudado..…Mutua peligrosa para la salud, gente poco motivada..fisios en formación a los que dejan solos con los pacientes..el teléfono por ejemplo no lo cogen..mala organización..

(Translated by Google) Appalling. None of us who go there do it out of pleasure or laziness. From the wait to the treatment with the doctor, horrible. We are simple "discharge instruments" to stop paying benefits. (Original) Pésimo. Ninguno de los que vamos alli lo hacemos por gusto ni por desidia. Desde la espera hasta el trato con el médico, horrible. Somos simples "instrumentos de alta" para dejar de pagar prestaciones.

The worst medical care I have ever received. The lack of respect and professionalism of Dr. Paulina Iglesias is incredible. Edit: luckily, when I was already filling out the complaint letter, the doctor from the mutual insurance company who treated me in the emergency room came by, stopped by the reception after hours and very kindly took an interest in me, updated me on my situation, He provided me with proper rehabilitation and I was able to change doctors. Dr. Melissa and Mireia Fabregas as a Physiotherapist with excellent treatment have managed to improve a lot of my injuries.

Update after 5 months: My foot is fractured in some places, for 5 weeks they tell me that I have nothing.. The first doctor named María didn't believe I was in pain and even laughed at me, told me to put my shoe back on and go back to work (with a broken foot). The physiotherapist is very nice. The doctor is not that much, they schedule an appointment with you and you wait more than two hours each time and for no reason. I came in an ambulance after I sprained my ankle very badly, I fell down the stairs when I was going to work, I was in immense pain and the doctor wanted to take me off for a day, I asked for more and they barely gave me 2 days. It has now been 4 days since the accident and my foot is very swollen and sore, I won't be able to go to work for at least another 3-4 days. Very unprofessional attention, it felt like they were joking with me.

(Translated by Google) From the first visit, they do not take into account the health of the patient. They do not even explore you, they are only interested in meeting you so that you bring documentation and that you take the discharge. A SHAME I update, they made me sign the discharge proposal without informing me, telling me that it was to send the reports to social security, when in fact they were proposing discharge. I recommend you file a claim to record the deplorable treatment they give. (Original) Desde la primera visita no tienen en cuenta para nada la Salud del paciente. Ni si quiera te exploran, solo les interesa citarte para que lleves documentación y que cojas el alta. UNA VERGÜENZA Actualizo, me hicieron firmar la propuesta de alta sin informarme, diciéndome que era para enviar los informes a la seguridad social, cuando en realidad estaban proponiendo el alta. Os recomiendo poner reclamación para que conste el trato tan deplorable que dan.

At the level of dealing with the doctor and physio pretty good, at the level of planning visits very very bad, it can't be that they make you wait almost 2 hours one day and another more than an hour and so constantly

(Translated by Google) The fatal shameful attention ... worse than public health delay in serving you if you go for an emergency or work accident it takes more Dr. Villares Ramírez a doctor who thinks that everything knows too much edge for me taste ... A treatment of veterinarian less than a doctor qualified for human beings. I arrived at a work accident and they did not make me wait for more than an hour the doctor saw me sore because it was what I referred him and without using common sense he sent me to the CAP .... Logical The CAP has to finish their work because they did not give me water or Ibuprofen for the pain ...... I do not say that I get shot because I'm sure they do not think it's really a shame with capital letters ... Now I have to have to endure the pain so that they continue to line up as they always do (Original) L atención fatal vergonzosa ...peor que sanidad pública se demoran en atenderte si vas por una urgencia o accidente laboral se tardan más el Dr Villares Ramírez un médico que se cree que todo lo sabe demasiado borde para mí gusto ... Un trato de veterinario menos de un médico calificado para seres humanos .llegue por un accidente laboral y no me hicieron esperar más de una hora el médico me vio adolorida porque fue lo que le referí y sin usar el sentido común me mandó al CAP .... Lógico el CAP tiene q terminar su trabajo porque no me dieron ni agua ni Ibuprofeno para el dolor ......ya no digo que me pinchen porque de seguro no se lo piensan es realmente una vergüenza con mayúsculas... Ahora falta que tenga que aguantar el dolor para que ellos se sigan forrando como lo hacen sienpre

(Translated by Google) A shame. The Doctor who has treated me, Villares, has treated me fatally. I was going through a work accident and of course, it does not pay off to pay for casualties. Two days before in the emergency room I saw a trauma surgeon by a blow to the finger, which had purple and looked like a butifarra. He put me a card and told me I would have discomfort for a month. Today I come for sick leave because I work as a waitress and without a finger like that difficult, and before you want to do the X-ray, you have already told me that you had nothing (I imagine that the fingers turn purple because yes and the years he dedicated the orthopedic surgeon to specialize in his opinion are useless) and that I would repeat the x-ray to see if he really had something there as the orthopedic surgeon said (because of course I bribed him to invent it and being a doctor, dazzled by my salary as a waitress, accepted without hesitation). He repeats the x-ray and tells me yes it's good that I have a fissure and that it's nothing because it is not in the middle of the finger joint and that tomorrow I return to work, I removed the card that gave me the trauma and put a thimble (but you do not need or is because you do not take blows). Then out of nowhere appears another doctor who was not in the visit, I ask for the x-rays to take them to the cap, because they told me that if they did not give me the discharge they would give it to me even if I charge less, and he tells me k no k is that I'm not going to see anything and that I do not have to go to the family doctor for anything that they take everything with me. Then this lady after emphasizing that I work as a waitress and with a finger that hurts only when they touch me I can not work, she tells me that she gives me leave and appointment for six days later. But the other doctor also gives me an appointment but for the next day that is when he considers that I have to go back to work because it is all stories and stories of the trauma of emergencies (which incidentally had much more education than this unpresentable, and I'm not talking only medical education, that too) so now I have two doctors and two developments, one that makes me review tomorrow and another one within 6 days, and one that gives me the discharge and another that does not. Great everything, I'm delighted. I am from a family with several doctors and I would be ashamed to see that one of them has treated someone like that. In reception very well too, you have to call 130 times to get the phone. (Original) Una vergüenza. El Doctor que me ha atendido, Villares, me ha tratado fatal. Iba por un accidente laboral y claro, no sale a cuenta pagar bajas. Dos días antes en urgencias me vió un traumatólogo por un golpe en el dedo, que lo tenía morado y parecía una butifarra. Me puso una cédula y me dijo que tendría molestias durante un mes. Hoy vengo a por la baja laboral porque trabajo de camarera y sin un dedo como que difícil, y antes siquiere de hacerme la radiografía ya me ha dicho que no tenía nada (me imagino que los dedos se ponen morados porque sí y los años que dedicó el traumatólogo a especializarse en su opinión no sirven de nada) y que me repetiría la radiografía para ver si realmente tenía algo ahí como decía el traumatólogo (porque claro lo soborné para que se lo inventase y siendo médico, deslumbrado por mi salario de camarera, aceptó sin dudarlo). Me repite la radiografía y me dice que sí que bueno que tengo una fisura y que eso no es nada porque no esta en la articulación del medio del dedo y que mañana me reincorpore al trabajo, me quita la cédula que me puso el trauma y me pone un dedal (pero no te hace ni falta es por que no te lleves golpes). Luego de la nada aparece otra médico que no estaba en la visita, le pido las radiografías para llevarlas al cap, porque ahí me dijeron que si no me daban la baja ellos me la darían allí aunque cobre menos, y me dice k no k es que no voy a ver nada y que no tengo que ir al médico de cabecera para nada que ellos me llevan todo. Entonces esta señora después de recalcarle que trabajo de camarera y con un dedo queme duele sólo con que me rocen no puedo trabajar, me dice que me da la baja y cita para seis días más tarde. Pero el otro médixo también me da cita pero para el día siguiente que es cuando el considera que tengo que volver al trabajo porque es todo cuento e historias del trauma de urgencias (que por cierto tenía mucha más educación que este impresentable, y no estoy hablando sólo de educación médica, que también) así que ahora tengo dos médicos y dos desarrollos, uno que me hace revisión mañana y otro dentro de 6 días, y uno que me da la baja y otro que no. Genial todo, encantada estoy. Soy de una familia con varios médicos y me daría vergüenza ver que uno de ellos han tratado así a alguien. En recepción muy bien también, tienes que llamar 130 veces para que te cojan el teléfono.

(Translated by Google) From the first day that a fatal deal came, I had an accident on a Saturday morning, I was admitted to the hospital, call the mutual one Sunday for a transfer because it was a work accident, they told me to call a Monday because they did not attend the weekend, it is supposed to be a mutual, they have an emergency hospital but they could not take care of me, then I made the arrangements that I had to do on my own, after 8 days I introduced myself to the mutual when I had had surgery and taking the medical reports they wanted to remove the plaster and to do it again, X-ray, CT thing that flies. Arriving at the Rosellón hospital with Dr. Gustavo, discussing every week, xq it turns out that at that moment they wanted to take him all the way down, which also took me to a clinic since they were unable to help me when I called them that my foot was broken . A fatal deal !!! Even to give a part angering me I had to ask him every month xq if he did not give it to me, he made me wait an hour and a half to give me the high when there were no people, which I do not understand ... (Original) Desde el primer día que llegue un trato fatal, tuve un accidente un sábado en la madrugada, me ingresaron en el Hospital, llame a la mutua un domingo para que me hagan un traspaso ya que fue un accidente laboral, me dijeron que llamara un lunes porque no atendían los finde semana, se supone que es una mutua, tienen hospital de urgencias pero no podían atenderme, después yo hice las gestiones que tenía que hacer por mi cuenta, después de 8 días me presento a la mutua cuando ya me habían operado y llevando los informes médicos me querían quitar el yeso y volver hacer, radiografía, TAC cosa que flipe. Llegando a la mutua Rosellón con doctor Gustavo, discutiendo cada semana, xq resulta que en ese momento ellos querían llevarle toda la baja, cosa que también me lo llevaba una clínica ya que ellos fueron incapaces de atenderme cuando yo les llame que tenía el pie roto. Un trato fatal !!! Hasta para dar un parte enfadándonos yo se lo tenía que pedir cada mes xq si no el no me lo daba, me hizo esperar una hora y media para darme el alta cuando no había gente, cosa que no entiendo...

(Translated by Google) They say they have sent us a letter by SEUR but nothing has arrived here. Now we get a letter by conventional mail saying that for not going to a medical appointment with them they suspend the payment of sick leave. And here they have not called by mobile, nor email and they have not sent anything. For them, the word of a delivery man is worth more than that of a supposed patient. (the delivery man can say mass. Nothing has arrived here). I hope you have good lawyers because the evidence we have is all against you. (Original) Dicen habernos enviado una carta por SEUR pero aquí no ha llegado nada. Ahora nos llega una carta por correo convencional diciendo que por no acudir a cita médica con ellos suspenden el pago de la baja laboral. Y aquí ni han llamado por móvil, ni correo electronico y tampoco han enviado nada. Para ellos vale más la palabra de un repartidor por lo que parece que no la de un supuesto paciente. (el repartidor puede decir misa. Aquí no ha llegado nada). Espero que tengáis buenos abogados por que las pruebas que tenemos van todas en vuestra contra.

(Translated by Google) They had me waiting for more than 2h, to be told that I had nothing, that I was exaggerating and they were not going to give me leave, today I went to my orthopedic surgeon and he told me that I have a herniated disc from work, it seems that here the Hippocratic oath does not work. (Original) Me tuvieron esperando más de 2h, para que me dijeran que no tenía nada, que estaba exagerando y que no me iban a dar la baja, hoy he ido a mi traumatólogo y me ha dicho que tengo una hernia discal del trabajo, parece que aquí el juramento hipocrático no sirve.

(Translated by Google) If you go because you are on medical leave, do not expect to be treated properly. They only know how to harass you so that you can register the discharge. In my case they made me get worse with that harassment and bad manners. A shame. (Original) Si vas porque estás de baja médica no esperes que te atiendan como es debido. Sólo saben acosarte para que pilles el alta. En mi caso me hicieron ponerme peor con ese acoso y sus malas maneras. Una vergüenza.

(Translated by Google) They lie, coerce, and send you to centers bought by them. Everything to press you and take the high. Gangsters. (Original) Mienten, coaccionan, y te mandan a centros comprados por ellos. Todo para presionarte y que cojas el alta. Mafiosos.

(Translated by Google) Corrupted and titelles in command of the companies ... since by "high" they get a percentage of profit. It is harassment and demolition until achieving its objective that is the discharge of those people without any scruples as they are. Some rascals where there are 0 professionalism and 0 values ​​as people. At this point Where are the labor inspections? Where are the rights of workers who do not have the right to get sick? 😠 (Original) Corruptos y titelles al mando de las empresas...ya que por 'x' altas se llevan un porcentage de beneficio. Es acoso y derribo hasta conseguir su objetivo que es el alta de esas personas sin ningún tipo de escrupulos a como esten.Unos sinvergüenzas donde hay 0 profesionalidad y 0 valores como personas.Llegados a este punto Donde están las inspecciones de trabajo ? Donde quedan los derechos de los trabajadores que no tienen derecho a enfermar?😠

(Translated by Google) Of course, any ailment that has led you to visit with them will never be due to work. Of course, any injury that you have produced while working, and that this was recognized could be classified as a miracle, it is cured by going home that day and joining the next. Disgustingly cheeky. Filthy immoral. (Original) Por supuesto, cualquier dolencia que te haya llevado a visitarte con ellos nunca será por causa laboral. Por supuesto, cualquier lesión que te hayas producido trabajando, y que se llegué a reconocer esto podria catalogarse de milagro, se cura marchandote ese dia a casa e incorporandote al siguiente. Asquerosamente descarado. Asquerosamente inmoral.

Laughable, with medical reports from the traumatologist and neurologist that say that you are unwell and there they say that you are fit to work. But the doctor also has the audacity to recommend that you watch videos on YouTube of exercises to improve your cervical spine after a car ran a traffic light and caught me in the middle.

Impossible to contact to change appointment.

(Translated by Google) While on sick leave due to an operation, my employment contract expired. I wanted to process temporary disability with direct payment. They sent me the instructions of what I had to send, I sent it as they indicated. They sent me an email saying that the documentation was incomplete, I replied to the email asking them to tell me what was needed, they did not answer me. I have tried to contact via email and phone but it has been impossible. (Original) Estándo de baja por una operación, se extinguió mi contrato laboral. Quise tramitar la incapacidad temporal con pago directo. Me enviaron las instrucciones de que era lo que tenía que enviar, lo envié tal cual me indicaron. Me enviaron un correo diciendo que la documentación estaba incompleta, conteste al correo pidiendo que me indicaran que era lo que hacía falta, no me contestaron. He intentado contactar vía mail y teléfono pero ha sido imposible.

(Translated by Google) The universal mutual companies are scammers. I was wrong. I had a heart attack and before they started a month ago I was doing tests. I had an appointment that day and this very day I found myself very bad. TAC and take a medical report and carry a document to prove that you had.medicated and neither.they're willing to pay.they are thieves and they just need a.cussa.cualqera.for not to pay like this.you'll be another mutual oh social security pay you tax for nothing and.when they work in some company they watch well that mutual qe. (Original) los.de mutua universal esta empresa son unos estafadores me yo estube mal me.operaeon de corazón y antes de qe.operaran un mes antes estaba haciéndome pruebas tenía una cita ese día y este mismo día me encuntraba muy mal me hicieron radio grafia hicieron un TAC y lleve informe medico y lleve dacumento para demostrar qe tenía.proebas.medicas y tampoco me.ceren pagar son.estafadores ladrones y solo nesecitan un.escusa.cualqera.para no pagar así.qe.vaya se otra mutua oh seguro social tanto pagar te impuesto para nada y.quando trabajen en alguna empresa vigilen bien qe mutua.pertenece saludo

(Translated by Google) It deserves 0 stars but you can't ... Fatal attention from the first day, some cures were made to the patient who was already being treated for the wound, the only thing that the doctor got was to make it worse, the next visit denied that that wound had been healed by her, she is told that He doesn't touch that wound again and he wants us to sign a priest's resignation sheet. AWESOME! He is told that what we want is that SHE does not touch the wound (it seems that the substitute doctor understands it), is referred to another doctor who continues to treat my partner with disappearance, they refuse to do ankle and knee tests after a motorcycle accident, not an ultrasound, why? Because my partner did not take the leave because he really needs the job. Of course this site deserves to be closed as a minimum. 3 weeks later we remain the same, waiting in a narrow room with 4 chairs and a television with ads of their own mutual, we must thank them for leaving us water. (Original) Merece 0 estrellas pero no se puede... Fatal atención desde el primer día, se realizaron unas curas a la paciente que ya estaba siendo tratada de la herida, lo único que consiguió la doctora fue empeorarla, a la siguiente visita negaba que esa herida había sido curada por ella, se le dice que no vuelve a tocar esa herida y nos quiere hacer firmar una hoja de renuncia de curas. IMPRESIONANTE! Se le dice que lo que queremos es que ELLA no toque la herida (parece que lo entiende la doctora suplente), se deriva a otro doctor que sigue tratando con despareció a mi pareja, se niegan a hacer pruebas en tobillo y rodilla después de un accidente de moto laboral, ni una ecografía, el porque? Porque mi pareja no cogió la baja a causa que necesita el trabajo realmente. Desde luego este sitio merece ser cerrado como mínimo. 3 semana después seguimos igual, esperando en una sala angosta con 4 sillas y un televisor con anuncios de su propia mutua, habrá que darles las gracias por dejarnos agua.

On 02/13/2024 I accompanied a friend to an appointment at this mutual insurance company and the treatment we received from Dr. Paulina Iglesias Hernández (Registered No.: 080804691) was regrettable and I do not classify it as abuse because it was worse than that. After making us wait more than half an hour "supposedly due to a mistake," he overwhelmed us with demands and questions, making the illness my friend is going through seem worse. Proof of visits to which he did not attend were aggressively demanded, which had not been notified due to an error by the mutual insurance company. They tried to explain to him in different ways the reasons why he is on sick leave, but she sends him directly for a check-up by a specialist and when he begs him to wait for an evaluation by his psychiatrist, for his health, she ignores him and demands that the center (Centre I.t.a.e. Barcelona) to which you will be referred for an emergency appointment and the visit for two days later.

I would like to know the meaning of "you will be attended to shortly, your call is very important to us." Only I should say that "we don't give a damn about your call", of the 19 calls I have made they have only cost me one. I need to contact again and there is no way. Terrible in-person and telephone service. I give one star because you can't give less.

Terrible. I came to accompany my partner who, after a month after the accident, had not even been given physiotherapy. The doctor most concerned about the other party in the accident.

(Translated by Google) I doubt that they have professional doctors is a trade like any other. Anyone know where to complain and prove how unprofessional they are (Original) Dudo que tengan médicos profesionales es un comercio igual que cualquiera. Alguien sabe donde se puede quejar y demostrar de lo poco profesionales que son

(Translated by Google) Terrible service! My recommendation is to do things in writing and with proof but do their best not to pay for medical leave and make everything difficult (Original) Pesimo servicio! Mi recomendacion és haced las cosas por escrito i con justificante sino hacen lo posible por no pagar las bajas medicas i lo dificultan todo

(Translated by Google) They tell lies that have no ENT, I have an infection and they don't look at me since I went twice. so I move, I never never take your phone if they know you claim something. (Original) Dicen mentiras ke no tienen otorrino, tengo una infección y no me miran ya fui dos veces. para ke me desplazo , nunca jamas te cojeran el teléfono si saben ke reclamas algo .

(Translated by Google) They are not worth it or to be hidden I go for a meniscus pain and it sends me to the sicologo imagine or look at you (Original) No valen ni pa estar escondido voy por un dolor de menisco y me manda al sicologo imagínate ni te miran

(Translated by Google) The worst of the worst, in life r been so morally mistreated ,,, to that yes with good words (Original) Lo peor de lo peor ,en la vida r sido tan maltratado moralmente ,,,a eso sí con buenas palabras

(Translated by Google) They care about nothing and less what happens to you. They make an appointment for an hour and make you wait a long time. They give you a mask but then there are the wards full of patients. Covid protocol in what they want, zero rest. They do not do any examination .. The feeling is that they try to get you to discharge as soon as possible. Doctors bought by the company that has been my opinion and feeling with the psychologist who visited me today. (Original) Les importa nada y menos lo que te pasa. Te citan a una hora y te hacen esperar muchísimo. Te dan mascarilla pero luego están las salas llenas de pacientes. Protocolo covid en lo que quieren, resto cero. No te hacen exploracion alguna.. La sensación es que intentan que cojas el alta lo antes posible. Médicos comprados por la empresa esa ha sido mi opinión y sensación con la psicòlogaque me ha visitado hoy.

(Translated by Google) I was discharged without being recovered, a few months later I had to return to operate without comment the treatment received by the doctor who discharged me (Original) Me dieron el alta sin estar recuperada, unos meses después me han tenido que volver a operar sin comentarios el trato recibido por el médico que me dio el alta

(Translated by Google) Three different people asked me how the accident happened and NO ONE touched me where it hurt, they didn't let me off, they sent me to take ibuprofen and work the next day after a sprain, I work 8 hours on my feet, they lack common sense, What a shame. (Original) Tres personas diferentes me preguntaron cómo me había pasado al accidente y NINGUNO me tocó donde me dolía, no me dieron baja, me mandaron a tomar ibuprofeno y a trabajar al día siguiente después de un esguince, trabajo 8 horas de pie, carecen de sentido común, que vergüenza.

(Translated by Google) DESIDIA Total helplessness, 3 months ago I waited for an email with instructions to rehabilitate alone. Not even that They are a little machine to make churros with health. The state of health has passed a long time ago and I am not rehabilitated after a knee operation, muscles atrophied Finding steps to make a report to the competent body (Original) DESIDIA Desamparo total, hace 3 meses espero un correo con instrucciones para rehabilitar solo. Ni eso Son una maquinita de hacer churros con la salud. Ya ha pasado el estado de salud hace rato y no me rehabilitan después de una intervención de rodilla, musculos atrofiado Averiguando gestiones para realizar una denuncia al organismo competente

(Translated by Google) I have been treated at Mutua Universal Rosselló for 2 months and so far everything is fantastic. The doctors who visit me, the physical therapy technicians, the guy at the entrance and all the staff who have crossed paths with me. Always a first class service and very friendly and attentive. Thanks (Original) Llevo atendido 2 meses en Mutua Universal Rosselló y de momento todo fantástico. Las doctoras que me visitas, los técnicos de fisioterapia, el chico de la entrada y todo el personal que se ha cruzado conmigo. Siempre una atención de primera y muy amables y atentos. Gracias

not funny parody of a medical center

(Translated by Google) They are a mess, they don't organize. A doctor tells you one thing, another day you go and the substitute tells you something very different. You are discharged ahead of time and then you are discharged again because you are not fully recovered. I don't know who runs that place but it is far from being a professional and meticulous medical center with people. Going there is like a lottery, you don't know what will happen to you in the short or long term. Of course, to put your patience into practice is great. (Original) Son un desastre, no se organizan. Un doctor te dice una cosa, otro día vas y el sustituto te dice otra muy diferente. Te dan en alta antes de tiempo y luego te vuelven a dar de baja porque no estás del todo recuperado. No se quien dirige ese lugar pero está muy lejos de ser un centro médico profesional y meticuloso con las personas. Ir ahí es como una lotería, no sabes que será de ti a corto o largo plazo. Eso sí, para poner en práctica tu paciencia viene genial.

(Translated by Google) The professionalism of their doctors is impressive. Doctor Carrón (professional human empathy with great criteria) of, Psychologist Menchón (if it had not been for her I would have committed some madness), Physiotherapist Silvia (her training and that fair way of doing things), Ely, Rai etc; Aída (a person 100% involved in her laudable work), Medrano (what a professional, what a training, thanks to her I am another person). The Administration staff (super loaded with work and always attentive and humble), security (Securitas, for me the best security company, could not have put the most appropriate surveillance people), Otin Graso and Itzian (decisive before that depression that I did not know how to recognize and led to violent episodes) THANKS TO THAT FAMILY I am overcoming an accident that abruptly broke my career path, thanks to them I am a better and healthier person. I will send a letter of congratulations and subsequent recognition to Mutua Universal Rosello, Securitas, and Clínica Delfos. Thank you for helping me through my most difficult moments, Thank you for putting up with me. You are tremendously good and professional in your work. Antonio Suárez García (Fran) (Original) Impresionante la profesionalidad de sus médicos. Doctora Carrón (humana profesional empatía con mucho criterio) de, Psicòloga Menchón (de no ser por ella hubiera cometido alguna locura), Fisioterapeuta Silvia (su formación y esa manera justa de hacer las cosas), Ely, Rai etc; Aída (una persona implicada 100% en su labor loable), Medrano (menuda profesional, menuda formación, gracias a ella soy otra persona). El personal de Administración (super cargado de trabajo y siempre atentos y humildes), de seguridad ( Securitas, para mí la mejor empresa de seguridad, no podría haber puesto a las personas de vigilancia más adecuadas), Otin Graso e Itzian (determinantes ante esa depresión que no supe reconocer y me derivó en episodios violentos) GRACIAS A ESA FAMILIA estoy superando un accidente que me rompió mi trayectoria laboral bruscamente, gracias a ellos soy mejor persona y más saludable. Haré llegar un escrito de felicitaciones y posterior reconocimiento a Mutua Universal Rosello, Securitas, y Clínica Delfos. Gracias por ayudarme en mis momentos más difíciles, Gracias por aguantarme. Sois tremendamente buenos y profesionales en vuestra labor. Antonio Suárez García (Fran)

(Translated by Google) Fatal experience in this mutual. The reception never answers the phone or the mail. I have been trying to get in touch for two days (calling more than 20 times) and NOBODY answers. I have sent several emails and more of the same. (Original) Fatal experiencia en esta mutua. La recepción nunca atiende ni el telefono ni el mail. Llevo dos dias intentando ponerme en contacto (llamando más de 20 veces) y NADIE contesta. He enviado varios mails y más de lo mismo.

Dices unas cosas, hacen lo que quieren, te dicen lo que les apetece y te diagnostican lo que les da la gana. He ido a la mutua a causa de un accidente laboral, con dolor muy intenso en la parte alta de la espalda, en el lado derecho. Salgo de la consulta con una radiografia de pecho hacia abajo, y con un diagnóstico de 'lumbago con ciática en lado no especificado', según el informe. La médico me dijo a mi el diagnóstico 'que tenía las vértebras desgastadas y éso no lo cubría la mutua'. Si te duele un pie, igual te hacen una radiografía de un brazo, id con cuidado y sobretodo, reclamad, se intentan quitar de encima a cualquier paciente con cosas absurdas para que no les cueste el dinero. Hasta qué punto es legal inventar un diagnóstico?

(Translated by Google) What a pity of mutual .. poor attention and go to doctors, they do not find out anything (Original) Que pena de mutua..mala atención y van de médicos,no se enteran de nada

As in all places and places there is some discontent but in my review I ONLY want to highlight the physical and psychological help of “my” physiotherapist Albert Verdaguer. I had a complicated olecranon (elbow) tear and spent more than a year helping me, enduring my good and bad days and doing everything possible to make my elbow improve every day. Today I am very happy and grateful 😇. If you are unlucky enough to have an accident but have the good luck to be helped by Albert, luck is on your side 💪🏻. MUCH ENCOURAGEMENT AND PATIENCE!!!

I am very happy and satisfied with the attention of Dr. Carron, her kindness and professionalism is appreciated, as well as the professionals of my rehabilitation such as the physio Silvia, Mireia, and the future physio Joan, without them my recovery would not be possible. It would go so well, a 10 for the team, it is fortunate for the universal mutual insurance company and for us patients to have this excellent team of professionals, thank you very much!!!

(Translated by Google) Excellent, for me I do not know the personal experience of each one, and their evaluations, but Q did not believe there is a better mutual than this, they did everything possible for my recovery, both Dr. Medell and Dortor bolox and in rehabilitation, Ely la better, they have made an effort although it has not turned out well, the foot has a problem with pain mobility problem, in short, I have no more thanks, I would be ungrateful if I said otherwise (Original) Excelente, para mí no se la experiencia personal de cada cual, y sus valoraciones, pero no creó Q haya una mutua mejor que está, hicieron todo lo posible por mi recuperación, tanto la doctora medell como el Dortor bolox y en rehabilitación la Ely la mejor, se han esforzado aunque no he salido bien, el pie tiene problema con dolor problema de movilidad, en resumen, no Tengo mas Q agradecimiento, fuera un mal agradecido si dijera lo contrario

The phones in this center are for decorative purposes only, no one ever answers, they respond to emails after 4-5 days on average. The main interest of the doctor who follows you is that you sign proposals for return to work that are validated by an ICAM doctor as soon as possible. Evidently the ICAM has more "strength" than the family doctor who followed him closely during the course of the illness and therefore his judgment is final, even after the doctor's objection. The center with which they have an agreement for the analysis of patients with anxiety disorders is the ITA Center in Barcelona (the center with the worst ratings in the city) where patients are interviewed for 5-10 minutes and sent home with an identical report. even copied and pasted from other patients without changing the gender. I hope to never have to deal with this company again.

(Translated by Google) I had an accident with the motorcycle and for my part the attention has been very good. On the part of doctor Boloix of 10 ... he asked me for all the necessary tests and was attentive at all times. And on the part of physio Rai, super good helping me at all times in my rehabilitation. The girls at the reception are very nice. The only thing that costs a lot to contact by phone ... for everything else my experience has been great. Thank you ! (Original) Tuve un accidente con la moto y por mi parte la atención a sido buenísima . Por parte del doctor Boloix de 10 ... me pidió todas las pruebas necesarias y atento en todo momento . Y por parte del fisio Rai , súper bien ayudándome en todo momento en mi rehabilitación . Las chicas de recepción muy majas . Lo único que cuesta bastante contactar por teléfono ... por todo lo demás mi experiencia a sido buenísima . Gracias !

(Translated by Google) Mutual "universal" ?? From what universe? It will be that of the investors who make money at the expense of patients. (Original) Mutua "universal"?? De qué universo? Será del de los inversores que se forran a costa de los pacientes.

(Translated by Google) When you call the Mutua Universal on Rosselló street, a recording "your call is very important to us." When you've been trying to get your calls answered for two days, you see that it's a joke. You can try all the departments, the doctor, the administrative, the companies, nobody, nobody picks up the phone. Less than a month ago, did the "doctor?" Miguel Enrique Gómez Arriñaga, it took me half an hour to get me into the office, not being attending to anyone. I was in tears because two days before they had run over my dog ​​and killed her I apologized for my condition and he went on to ask me questions about my analysis and my medication, not a word, not a single one, of consolation, not a sorry, not a encouragement, nothing. If that is medicine, we have already lost everything. When I left, I asked to change the doctor, they told me that a coordinator is calling me aunt. Today I'm on the way to the Mutual, without knowing anything Except for the young guy at the front desk and the security guard, they're friendly. Against the doctor? Gómez Arguiñana should also have said, for the sake of the patients, that he did not know that the drug Venlafaxine can increase cholesterol and blood pressure. We are people and at least I did not deceive anyone about my condition, instead, I was treated badly. Greetings and good afternoon. Silvia Ros (Original) Cuando llamáis a la Mutua Universal de la calle Rosselló, una grabación "su llamada es muy importante para nosotros". Cuando llevas dos días intentando que te contesten las llamadas, ya ves que es una tomadura de pelo. Puedes probar todos los departaments, el médico, el administrativa, el de empresas, nadie, nadie coje el teléfono. Hace menos de un mes me atendió el "doctor?" Miguel Enrique Gómez Arriñaga, tardo media hora en hacerme entrar a la consulta, no estando atendiendo a nadie. Yo estaba hecha un mar de lágrimas porque dos días antes habían atropellado a mi perra y la habían matado Me disculpé por mi estado y él pasó a hacerme las preguntas sobre mi análisis y mi medicación, ni una palabra, ni una sola, de consuelo, ni un lo siento, ni un ánimo, nada. Si eso es medicina es que ya lo hemos perdido todo. Al salir, pedí el cambio de médico, me dijeron que me llama tía una coordinadora. Hoy voy camino de la Mutua, sin saber nada Exceptúo al chico joven que hay en recepció y al guardia jurado, son amables. En contra del doctor? Gómez Arguiñana debó decir también, por el bien de los pacients, que no sabía que el medicamento Venlafaxina, puede augmentar el colesterol y la tensió arterial. Somos personas y al menos yo, no engaňo a nadie sobre mi estado, en cambio, fui mal tratada. Saludos y buenas tardes. Silvia Ros

(Translated by Google) Appalling! The time in the waiting room exceeds more than 2 hours LITERALLY!!!!! A shame not to count on the time of others and do absolutely nothing to improve the process! (Original) Pésimo! El tiempo en la sala de espera supera más de 2 horas LITERALMENTE!!!!! Una vergüenza no contar con el tiempo de otros y no hacer absolutamente nada para mejorar el proceso!

(Translated by Google) The professionals and staff have treated me with respect, affection and efficiency, Congratulations, my grateful (Original) Los profesionales y el personal a mi me ha tratado con respeto, cariño y eficiencia, Felicidades,mi agradecida

Les importa 0 tu salud, sobretodo si es por enfermedad común. Tienen un teléfono de adorno, que ya puedes estar días llamando que no te van a contestar.

(Translated by Google) Little transparency, disastrous attention by the medical team. (Original) Poca transparencia, desastroza atención por parte del equipo médico.

(Translated by Google) I waited more than 2 hours for a 1st visit due to a work-related accident. I asked the girls at reception if they had forgotten that I was waiting for a visit and had been transferred with ambulance to the center. Very bad care for the health center staff located in Rosellò Street. I requested the complaint sheet to comment on this I hope they will improve in the patient care service. (Original) Vaig esperar més de 2 hores per una 1a visita degut a un accident laboral. Vaig preguntar a les noies de recepció si s´havien oblidat de que estava esperant una visita i havia estat traslladat amb ambulància al centre. Molt mala atenció per el personal sanitari del centre localitzat al carrer Rosellò. Vaig solicitar la fulla de reclamacions per comentar aquest espero que millorin en el servei d´atenció al pacient.

Very good attention and care from DC. Manzanares and Silvia Guil, are true experts in their work, in my case they had to stitch my hand urgently and I could not be more relaxed with them even with the situation I found myself in, they did an exquisite job and conveyed a lot of professionalism to me which helped a lot to stay calm. Some true experts 10/10.

regrettable Super bureaucratic, I had to give the details up to 3 times to different people. Long waits on right foot (having ankle injury) X doing paperwork, passive and unmotivated staff

Aunque tengas todos los huesos del cuerpo rotos,te dirían que estás apto para picar piedras. La peor de las mutuas laborales que existe sin duda. Por cierto ni se os ocurra firmar nada con esta gente,que si os dicen de firma algo seguramente sera el alta voluntaria,aunque digan que es otra cosa.

(Translated by Google) Every time I go there, by appointment, I wait at least 45 minutes. Being the only patient waiting in the room. (Original) Cada cop que hi vaig, amb cita prèvia, mínim 45 minuts d'espera. Sent l'única pacient esperant a la sala.

Una vergüenza de organización. No se enteran de nada. El doctor me cita para un dia, el parte de baja me programa para otro y un SMS me cita para otro distinto. Toda la mañana llamando y no hay manera que se dignen a responder. Ahora en la sala de espera, citado a las 11 y son las 12:10. Si llamáis y le decís a la maquinita que sois empresa es probable que os cojan el teléfono

Vinc per una caiguda de moto camí al treball. On amb prou feines puc caminar per un dolor molt fort a la pelvis, pensava que em farien com a mínim una placa, ni això. M'ha mogut les cames com si espolses un drap, cap tipus de cura ni consideració, i tot el dolor que notava era pel cop... quan havia sigut feia 5h.... Treballo en un gimnàs, on obviament la tasca que desenvolupem no es passiva ni fàcil. Ni baixa d'un dia m'han fet quan, repeteixo, no puc ni caminar... Si jo demà treballes m'agreujaria la lesió, apart de que no podria desenvolupar la meva feina correctament ni amb comoditat. No ser fins quin punt això és negligència. Però el diagnòstic no és el correcte, perque segons ells només es un cop, quan ser del tema, em dedico això, i no es el primer cop que tinc...Apart de la atenció, que dona una mica a desitjar, tenia ganes de marxar a casa...

(Translated by Google) Cabify's VTCs are skipping the Decree Law of the Generalitat, they cannot be hired with less than 15 minutes, they cannot be waiting if they do not have service. (Original) Las VTC de Cabify, se están saltando el Decreto Ley de la Generalitat, no se puede contratar con menos de 15 minutos, no pueden estar esperando si no tienen servicio.

És una autèntica vergonya!!! Porto un any anant al metge i a rehabilitació a la mútua i els problemes són constants, sobretot amb ambulàncies, taxis i tot el que tingui a veure amb l'administració i organització. Avui mateix tenia visita i cures d'una intervenció recent a les 10.30h. Dilluns em van confirmar que el transport en ambulància estava organitzat, avui com no ha vingut l'ambulància he trucat a l'empresa d'ambulàncies i m'han dit que no tenien cap transport previst. És impossible contactar amb la mútua per telèfon.... finalment a través dels fisios he demanat si em podien ajudar... eren les 10h. Són les 12h i encara ningú no m'ha dit ni ase ni bèstia. He acabat la paciència, vaig a fer una queixa al Departament de Salut i al Departament d'Empresa i Treball.

(Translated by Google) If you want to waste time in your life, come to MUTUA UNIVERSAL. 1 hour in the waiting room while the doctors and receptionists eat FERRERO ROCHER around the room. You see people arrive and after 5 minutes they call them and you keep waiting. So that later you are in the consultation for 5 minutes and the only thing the doctor does is type on his computer. HARMFUL and PAINFUL to have your patients 1 hour or more of their time waiting in the room. Caribbean rhythm wherever you look (Original) Si quieres perder tiempo de tu vida ven a MUTUA UNIVERSAL. 1h en la sala de espera mientras los médicos y recepcionistas van comiendo FERRERO ROCHER por la sala. Ves gente llegar y a los 5 minutos les llaman y tú sigues esperando. Para que luego en consulta estés 5 minutos y el médico lo único que haga es teclear en su ordenador. NEFASTO y PENOSO tener a tus pacientes 1h o más de su tiempo esperando en la sala. Ritmo caribeño allá por donde mires

(Translated by Google) Great attention especially from Gemma, I had to go there with my partner, a very good professional who helped me at all times. (Original) Una gran atenció sobretot per part de la Gemma, vaig haver d’anar-hi amb la meva parella, molt bona professional que em va ajudar en tot moment.

(Translated by Google) Aver ... today I have two appointments one in badalona and one in rosello .... it's almost at the same time if someone can tell me if I'm fine or if I'm dreaming because they are almost at the same time and not for Dálona I have a taxi, he wants to say that one day I will have to run, I call and call and they do not answer (Original) Aver .....hoy día tengo dos citas una en badalona y una en rosello....es casi ala misma hora si alguien puede decirme si estoy bien o es q estoy soñando por q casi son ala misma hora y para dabalona no tengo taxi quiere desir qen un día tendré q correr llamo y llamo y no responden

(Translated by Google) The treatment that the Mutual has had in the medical area has been very correct, facilitating telephone visits to avoid unnecessary trips and with empathy given the seriousness of my pathology. Regarding the administrative part, at first well, resolving quickly, in person, yes, the management of direct payment. The first month I received as announced, that is, the last business day. But this month I have no longer received (and I have not received the transfer notice SMS) at the same time that I cannot resolve the incident as it falls the next day on a weekend. Also add that telephone service is one of the problems of this center and by e-mail sometimes they respond and other times they don't. At the moment the valuation is three stars (average) pending how they resolve the incident of the payment delay. (Original) El trato que ha tenido la Mutua en la parte médica ha sido muy correcto, facilitándome las visitas telefónicas para evitar desplazamientos innecesarios y con empatía dada la gravedad de mi patología. Respecto a la parte administrativa, al principio bien, resolviendo rapidamente, presencialmente eso si, la gestión del pago directo. El primer mes cobré tal y como me anunciaron, es decir el último día hábil. Pero este mes ya no he cobrado (y no he recibido el SMS de aviso de transferencia) a la vez que no puedo resolver la incidencia al caer el dia siguiente en fin de semana. Añadir, además, que la atención por teléfono es uno de los problemas de este centro y por e-mail a veces responden y otras veces, no. De momento la valoración es tres estrellas (media) a la espera de como resuelven la incidencia del retraso de pago.

(Translated by Google) I had a mishap when I was going to my job, they tell me ... it does not cover me because a "new law" has come out and it does not cover itinere and I ... sorry? That law will be in this mutual because in the rest it is not like that ... he goes and bows his head and the doctor does not answer me. In the end I reported to social security and they paid me what they wanted to sneak me in !! Be very careful with this mutual. (Original) Tuve un percance cuando me dirigía a mi puesto de trabajo,según me dicen....no me cubre porque ha salido una "nueva ley" y no cubre itinere y yo...😳 perdona? Esa ley será en esta mutua porque en el resto no es así....va y agacha la cabeza y no me contesta la doctora. Al final denuncie en la seguridad social y me han abonado lo que estos me querían colar!! Mucho cuidado con esta mutua.

(Translated by Google) They work... could improve in agility and telephone service and procedural help messages and more precise indications so as not to be affected by delays to the least extent. (Original) Funcionan.. podría mejorar en agilidad y atención telefónica y mensajes de ayuda procedimental e indicaciones más precisas para no ser afectado por retrasos en la menor medida.

(Translated by Google) They have not paid me the benefit of 2 months, and they have been thinking about me since almost January, and they always tell me calmly that you are going to charge but nothing, In the end I had to come here where they have tried to make me the lollipop that everything is Internet. Very Bad People ... We claim something that is ours Ahun well between them and Banks they play the game that they have not sent me anything and they say that we have sent ... In the end, the one who suffers is us the Autonomous ... (Original) no me lo han pagado la prestacion de 2 meses, y llevan dando me vueltas desde casi enero, y siempre me dicen tranquilo que vas a cobrar pero nada, Al final he tenido que venir aqui donde han intentado hacer me la pirula que todo es por Intetnet. Muy Mala Gente... Reclamamos algo que es nuestro Ahun asi entre ellos y Bancos se hacen el juego de que no me han mandado nada y ellos dicen que hemos mandado.... Al final el que sufre somos nosotroas los Autonomos...

(Translated by Google) Well, it's a mutual disaster, bad organization, long waits, bad education... the image is very good but it's the only thing And of course the phone as if it didn't exist And be careful with the operations, entering the operating room is guaranteed infection (Original) Bueno es un desastre de mútua,mala organitzación,largas esperas,mala educacion….la Imagen muy buena pero es lo unico Y por supuesto el telefono como si no existierA Y cuidado con las operaciones entrar en quirofano es infeccion assegurada

(Translated by Google) They never pick up the phone. It is impossible to contact them. (Original) No cogen nunca el teléfono. Es imposible contactar con ellos.

(Translated by Google) The few visits I made have attended me quickly and well. (Original) Las pocas visitas que hice me han atendido rápido y bien.

(Translated by Google) A pleasure of staff and very friendly management (Original) Un placer de personal y la dirección muy amable

(Translated by Google) COMMON DISEASE, COME CURRATE THAT WE ARE VERY EXPENSIVE. PART OF NO LOW. SUERTEEE. (Original) ENFERMEDAD COMUN, VENGA A CURRAR QUE NOS SALIS MUY CAROS. PARTE DE NO BAJA. SUERTEEE.

(Translated by Google) I have had a very good experience. Due to work issues, I had to be between Madrid and Barcelona and they have coordinated very well between both centers. The Rehabilitation staff is magnificent and very professional (special mention to Eli and Alberto) and the facilities and facilities are very well maintained. The first day I went with a broken clavicle worried because I had many negative reviews, I am happy that I got that center. (Original) Mi experiencia ha sido muy buena. Por temas de trabajo he tenido que estar entre Madrid y Barcelona y se han coordinado muy bien entre ambos centros. El personal de Rehabilitación es majísimo y muy profesional (mención especial a Eli y Alberto) y las instalaciones y las instalaciones están muy bien cuidadas. El primer día fui con la clavícula rota preocupado porque tenía muchas reseñas negativas, me voy contento de que me tocara ese centro.

(Translated by Google) Fatal coordination. (Original) Fatal coordinación.