Whenever I visit this branch, there is always a struggle to get staff to assist you. They never have stock of sale items. Tried to buy a pot set but they didn't have any on display. Even when requesting staff to assist, they ask u to open the boxes, and check for yourself. Their customer service is so bad. I once visited this branch because on the system it showed that they had stock of an item. We even called to confirm b4 we got there and when we got there and asked for the item, they informed us they were out of stock, yet we spoke to them 20 minutes prior. Will not necessarily use this particular branch in a hurry.

So we were helped by David regarding waist trainers, he was very confident in he's product knowledge and helped us find exactly what we needed. He's enthusiasm was so refreshing and a huge help... Thank you so much David. You made our trip awesome!!

Rotten customer service.

Terrible experience. Had to wait 30min in store for someone to help me collect a fridge bought yesterday. Then we were told we are in the wrong area, we have to go to the outside of the mall to collect the fridge. We had to pay for the parking ticket of course. Once in the outside collection area, someone took our invoice + receipt and promptly disappeared for 25min. Area was locked and no one was responding to our calls from within the warehouse. When we announced that we were going onto hellopeter, 3 warehouse staff suddenly appeared. I would avoid this if I were looking for an appliance. After a bad experience with an attempted online purchase 3 weeks back, I am forced to use Makro or Hifi Corp going forward Hopefully this review will spare someone the frustration we faced.

Great service

Poor customer service.

In general Game got good products to count on. Though at Westgate while I would look at valuable items & need some valuable advice before buying mostly the representatives for different products are very helpful to count on. On other hand in comparison help from Game employees are very rare, unless you ask them. The expectancy will be that as soon as a client arive at the scene a Game helper, or representative must be available immediately on the spot, especially a Game sales person. Looking forward to 5-star rating for you. Don't let customers then wait in frustration to be helped. Will the client then be more important than anything else is a question to be fairly considered.

I've bought 2 laptop from this store and the both lasted less than a month. Your products are pitiful with miserable quality. It's absolutely disgusting that this country looks to this store for quality tech. I'll try Makro. It can't be worse than Game.

Very friendly staff, I went there twice this month and I must say I received great service on both occasions. There's also a cashier called Lyssa( not sure about the spelling) Ndlovu, she helped us a lot when we were purchasing a gas cylinder. She never got tired with us while we kept changing cylinders trying to get the right one ,instead she made sure we choose the right one that suits our needs. I would recommend anyone to do their shopping at Game Westgate mall.

Please spare us the frustration and just remove your store from Uber Eats. When you deliver, it's wrong items, and most times ORDERS ARE CANCELLED WITH ZERO COMMUNICATION. Why are you on the platform if it is clearly too much for you??

Staff have no training on what they sell, bad client service

I really have a problem with your staff. I went to clearwater and I was told that stock that I wanted is at game Westgate and had to drive there only to be told that there's no stock. How does it happen that you tell a customer to drive to a specific shop using their own fuel and just to get we don't have stock and we can't help you. Please you can do better than this Game

My favourite

Always a negative experience to take away when I'm at this store. The cashiers always have an attitude about assisting Telkom customers that want to pay their bill. I always have to find myself explaining why I'm paying the bill at Game. The cashiers always have funny remarks to make which suggest that they don't want to help you or that you should just go to another participating store. This has happened on multiple occasions.

I can see that people are satisfied with the service and do u guys have psp games

Good place to be

Variety of outlets; from clothing, food, telecoms and entertainment. Its a full packaged mall since renovations

Very disappointed. Bought a fridge last week Saturday. Were supposed to get it on Tuesday according to Reuben did not happen. Phoned on Wednesday, phoned Thursday. Floyd said it will be delivered by 6 o'clock. It is Friday afternoon, still nothing. The phone just rings. Will have to go in store to sort it out.

Great specials on veggies. Just a pity they do not remove all the rotten fruit beforehand.

A huge variety of merchandise available. Usually stocks a lot of goods on special. Bought my first American Tourister carry case here at an amazing discount. Once in a while you can find dream gadgets under clearance. A good place to visit often. Located conveniently and accessible by public transport from Johannesburg or anywhere in the Westrand.

Game always has anything and everything in store. Service and prices are good. Staff helpful and friendly

(Translated by Google) Please answer your phone (Original) Antwoord julle foon asb

Good shop Bad staff not all of the staff but most !!!

Not bad when it comes service

Too crowded

Good.

Always love this place

well the staff is extremely helpful and they are well managed

PEOPLE WORKING ON THE FLOOR ARE NOT EAGER TO HELP

It's nice shopping

Good

Good

Perfect service and excellent client services

Ok

The service is good😁

I buy all my stuff there

Too full. They need more employees

My work place...such a joy to be here.

Excellent service. Good prices

I still don't get why the security personnel will insist on stamping your slip while there is the security scanners.

Layout good and you get what you looking for

It had all that which was advertised as Specials. They jad enough stock

Speedy service at til points

An average experience, found most stock too expensive

Perfect only net work was the problem

Good prices across all ranges

Good mall you can enjoy visit

No way i won't get what am looking for at game westgate

(Translated by Google) Best Game in Westrand (Original) Best Game in Westrand

Shopping was conducive and pleasant

Superb

Good customer service

I always get the impression that I am bothering the assistants working there and that they are doing me a massive favour to attend to my needs.

Thank you for great service Lynettte, ohh my God she speaks with respect and though am younger than her she also helped me to get the best of the product according to her experience with the fridges. When i made my follow up for delivery she made sure she returns my calls. Lynette, Lynette thank you. Keep up with great customer service. Much appreciate.

No such thing as Black Friday, all the stuff was on previously on display or returned stuff, mostly without boxes. And way too overpriced. See photo, I wanted to see their headphones, Most of the headphones were locked up in a cage, too much effort for the 1 person in the whole electronic department, he was making up the prices as they weren't even marked with a price.I was expecting to be disappointed and I got what I expected. Cashiers were slow as usual.

I bought things for delivery, I was promised delivery the following day. I spent the whole day at home waiting, nothing. Not even a phone call. Going back to the shop for a refund. I will update you

I bought a fridge today and needed it in Limpopo. Irishman my saleslady was amazing and covered every step. Very happy customer.

I tried to get through via phone for 4 hours now. Either the line is "busy", or nobody answers. In this Covid times, I think your phone-service should be better.

Lots of stock. Not too bad. Liquor store not too good. Liquor prices are crazy

I was looking at power tools. Selection a bit limited. Check out always fast. No long queues.

Nice and big selection of stuff... Always so well catered and professional

Poor service. Staff standing around checking their phones instead of assisting. No one answers the phone and in store no one is available to help.

Great not busy

It's okay

This space is really small and not good when its crowded

Big Game shop more variety

Is a good place to be the got lots of shops I love it

It was awsome

Service is great

Bad service. People aren't on the floor when you need them and only a handful of the other staff want to help you.

Enough stock and very organized

Great service

Poor service

Good deals

Very helpful shop assistants.

Good

Sales person not available to assist with Ps 4 games

Good service

It's a game store they all the same. Love that you always know what you'll find there and what they won't have.

Well I've never buy liquor from game in cleawater

Awful

It was a real good place to visit the service was amazing

Non existent service. Even Lebo the manager is slow to react. Allows his staff to lean up against the counters in front of him without managing them.

👍

Great variety. Staff were very helpful

It was AMAZING!!! Staff incredible...

It's too far and big

Average Game experience.

No staff members to help in most cases

The service was awesome. Thank you very much for your assistance.

Game Westgate is a store where I do a lot of shopping, I love the many special offers

I just want to commend the technical and cellphone department for their excellent service. From the get go the gentlemen helped me and I was served with utmost excellence. Well done and thank you for the fantastic service! Keep it up.

I have received outstanding service from Cynthia!!! There was a item on sale and as usual Game did not have stock. Cynthia called me almost 3 weeks later to let me know stock has arrived. Extremely impressed that she remembered after all that time. Thank you Cynthia was really an absolute dream dealing with you..... Mrs Khan

I had a terrible experience with two store employees who did not want to assist me when i was looking for a specific item. They ended up fighting amongst themselves, when i was about to leave only then they got someone else to assist me.

Worst Game ever they never have stock. Staff cant even get off their cellphone to assist. Pathetic

The phone purchase section service was so slow and annoying, I went to buy a phone and was kept waiting while the sales employees were busy having a chit chat.

I went there this afternoon to apply for a phone contract and after waiting in a queue for over 15 minutes the lady requested my 3 months bank statement which i offered to email as i did not have a hard copy and her response was that she requires a hard copy as her email only accepts 2 pages 😑 i have never heard of such

I bought HP laptop at this store ..what a waste of money it was. The laptop is super slow,it takes a very long time to work after I switch it on .

I just bought the dress now at west gate game store and it small and i cant find the slip.will you guys be able to assist?

The service is bad I asked for help no one attended me They were all standing doing.nothing

The ladies at customer service are always confused and they sometimes advice that they don’t have certain items which are there at the store.The lady who was assisting apparently had an emergency and no one could assist on cancelling the order on their side ,l previously received the wrong order and now here l am on a phone call with someone who has no idea on what they are doing .Game needs to do better we all don’t like our jobs but we get our jobs done

Would like to rate zero stars. With 3 till operators on Saturday. More supervisors around. Long queque no wonder you have to close stores.

Good day, I wanted to find out if I could come in store to complete my Application for the Game Store card?

Worst experience ever. Went to change my daughters pants and they refused. I just wanted 1 size smaller. It was a gift. They were rude, obnoxious and racist as they exchanged a black man's item and he didn't have a slip. Pathetic.

The worst Game store experience I have ever had!! We came here to buy a fridge and I literally waited 40 minutes for the rep to show up only to tell me the fridge is out of stock. The manager is no where to be found, there is barely any staff, I cannot believe it. Please send your guys to the Bethlehem branch and let Frans train them!

They need to improve there service, you can't have 12 counter till but only 3 tills working, it's busy store

I'd rather have stage 6 loadshedding every single day for the rest of my life than have to deal with Game's online order process ever again. Why have I been waiting for my items for over TWO BUSINESS WEEKS when the promised delivery time is 2-5 days? Why has the excuse for failed deliveries repeatedly been them having my old number when I've provided my new contact details via email, over the phone AND instore REPEATEDLY? Why am I on the THIRD delivery and STILL not have all my items? Why does Game insist on being so egregiously inefficient? MAY I PLEASE HAVE MY ITEMS????

Bought an oven from Westgate game. However the staff is completely clueless when it comes to Product knowledge. Extremely unhelpful & unfriendly.Even worse the supervisor didn't know how to process the payment. I also get the feeling that I was keeping them from something more important this includes the supervisor who had the worst attitude of all. She went out of her way to do the bear minimum to help. If I had to draw a comparison...the service I experience at Roodepoort Home Affairs is EXTREMELY!!!! WAY WAY better. I purchased the defy oven because it was the last one in stock There was someone else that was trying to offer me an extended guarantee. However I was so ANGRY!!!!! & DISGUSTED IN THE PATHETIC SERVICE OF GAME WESTGATE. All I wanted to do was get out if the store ,get home and take the hottest disinfecting shower because I felt so dirty after this horrible experience at game WESTGATE. I AM A VERY UNHAPPY, UNSATISFIED CUSTOMER. I HOPE AND PRAY THATVI NEVER HAVE TO SET FOOT IN THIS STORE EVER AGAIN!!!!!!

Worst shopping experience in a long time. Only 2 tills working, Manager sits behind his counter not concerned at all. Will never shop a Game Westgate again

Worst shopping experience ever. Will not come back.

Worst service ever and very rude employees in the appliance section.

The staff is very efficient service is great