The facility is clean and very well maintained. The receptionist at the front desk greeted me immediately, I believe her name was Naomi. She was very friendly, courteous and professional and had so much information to questions I had about the facility. She was very well knowledgeable which made my family and I feel much more comfortable about leaving our loved one here. She remembered our names the next day we came back, she makes that place feel like home to everyone she truly does. The staff are amazing, the therapist are so quick to answer any questions we have, and they are so kind Mia and Justin are awesome at what they do, Rob is extremely helpful and very pleasant to talk to. The nursing staff are awesome too. The cna's are so quick when it comes to attention. The nurses really know what they're doing and I couldn't have asked for a better place. They went above and beyond and exceeded our expectations. I would highly recommend this place.

I'm so thankful for the personalized care I received at Palomar Health Rehab Institute from their incredible team of PTs and OTs. The daily progress over the course of my 7 day inpatient stay was so rewarding. I'm forever grateful for working with Perry and Mia and their tremendous dedication to my rehab to get me back on my feet (physically and emotionally).

My father had a brain tumor. Upon discharge from the hospital I was going to have him discharged home. It would’ve been the biggest mistake. I love the staff at Palomar Rehab. They were and still supportive to our needs. My father was discharged july16th 2022, I still get calls and messages checking on his progress. The facility is clean, the staff are nice & polite. Also, very attentive. Me and my siblings made the drive everyday to see him. About a 30-40 drive. It was well worth it. I’d like to thank everyone personally who had a hand in my father’s care. This is extremely difficult to see. My fathers progress is slowly getting better. Some days better than other’s. Be supportive of your family member going through any type of brain trauma. Appreciate the time you have with them and be kind. Most of all, be patient. Thanks everyone for not stripping my father of his dignity and treating him like a person. Thanks Palomar Rehab for everything you’ve done. You’re an awesome team I wish only continued success here on out! The Ellis Family! God bless

My experience was much the same as Lawrence's recent visit at Palomar Rehab. The care was excellent; the food left a lot to be desired. I was there for 10 days and the difference it made for me was remarkable. I was able to return to my home and live independently because of the guidance from everyone at Palomar Rehab. Except for the food, the facility gets a 4.75/5 ☆s. Thank you to all who participated in my care.

My Father spend 2 1/2 weeks at palomar Health Rehabilitation Institute recently and received phenomenal care. The entire staff was awesome and all the focus on therapy allowed my father to improve significantly. I highly recommend this facility. Thank you Palomar Rehab for all you did for our family.

My mother recently took a fall and first was admitted to Palomar hospital and treated for pneumonia and other issues. Everyone (it takes a village!) was amazing! After a week she was transferred to PHRI and stayed for a few weeks. I learned so much from the physical, occupational, and speech therapists. Different exercises to help my mom with to strengthen her arms and legs. Helpful suggestions to help my mom to get up from a wheelchair or bed. Many things to know that may seem obvious but little pointers were just what I need to learn! Thank you to all the nurses, therapists, doctors and coordinators. So much to learn!

I was dreading going to the Rehab Institute because I had recently visited a friend in a Skilled Nursing Facility. This place is absolutely not like them. The nurses and CNAs were quick to respond to call lights, the housekeeping was great, and even the food tasted good. Three hours of therapy a day prepared me for the long recovery period at home while my broken leg heals. I have no trouble showering or toileting or getting around because of what they taught me. Dr. Shah was attentive and solved the one problem that arose because of "protocol." When Dr. Shah wasn't available, Dr. B was there to answer my questions. I cannot say enough about the doctors, staff, or therapists who made my transition home very smooth.

Palomar health rehab Institute is truly an amazing facility, the facility is immaculate and clean the private rooms are comfortable and clean and make you feel at home. The medical staff are truly amazing people they are so professional and courteous and respectful, they always greet you with a warm smile and words of encouragement their professionalism I have not seen in other facilities they genuinely make you feel like you’re cared about and that they’re going to do their best to get you back on your feet. All the staff members work as a team for your benefit and for your healing process I can’t say enough about all the personal moments I had with many members of the staff and after 10 days of being there I was able to get up and walk out of the facility on my own. When I left I felt like I was leaving family and that’s how the staff makes you feel amazing facility amazing people that are there to help you heal my thanks from the bottom of my heart for all of their help in genuine heartfelt caring.

palomar health rehabilitation institute has been very informative and helpful during my recovery period, all the therapists are very knowledgeable within their fields of practice. highly recommend this facility for everyone looking to get back to their way of life after serious injury

I recently had a fall which required rehab. I had never heard of this facility.....but I am so very glad I came here! The staff are wonderful. Dr. Shah is kind with a twinkle in his eye. And my favorite PT - Gilbert and OT - Sam were wonderful. The nurses were attentive as well. The facility was comfortable with many areas (gym, outside, etc.) in which to receive therapy. While I sincerely hope no one needs to come here, I highly recommend this facility should you need rehab.

I have had the privilege to heal here twice. I’ve been to many “Rehab” places, PHRI is the most positive place to heal. They get you up and moving with 3 hours of therapy, 5 times a week. They want to heal so their food is good and plenty of it. Now about the staff, Dr. Shah is the Dr. who over sees the staff. He came in everyday to make sure my needs were being met. He’s a very caring Dr with a great sense of humor. The Nurses are outstanding, companionate and listen to your every word. The LVN’s are prompt and caring if you need them. If they need help, anyone on the staff will help until the task is completed. The Therapy Department is incredible, they have everything you can think of and more. I’ve had the pleasure of working with, Speech, Occupational and Physical therapy. With all their knowledge and help, I met my goals. This is the place I’ll be going to after my surgery, like I said, this is a very positive, compassionate place to heal.

Excellent all around. Very clean, new, modern, high-end resort type of place. Dr. Patel is an excellent Dr. He was attentive to my needs and concerns and followed up with me daily. Was on top of my meds, and always treated me like a person of value not just a patient. Dr. Zuleta was also great and made sure I was on the right track to recovery. The staff is great, from the nurses, PT, OT, SPL, and COTA, shout out to Richard, MY PT, he is tough yet caring and efficient. Also Sam, Carlos, and Diane. They all got me walking again, and woke up my muscles after 40 days in the hospital on my back. Within a week I was walking again. There are more of them. The whole crew here at Palomar Health Rehabilitation Institute is incredibly awesome. It's very rare where I can say all the nurses here and CNAs were all my favorite but they all were fantastic with me. I highly recommend this place, they are new but let me say, they got their stuff together and excel over any other institute out there. Truly, and sincerely a great place to recover. Sincerely, Rachel Almodóvar

My wife was there as a patient for 12 days and made great improvement over that time with the exceptional care from the Physical Therapists and Occupational Therapists. The nursing staff was also phenomenal. One of the pain management Dr's was less than helpful and didn't have much bedside manner. Now come the real issues. We were informed that she would continue in-home care following the stay and the referral would be submitted. we understand the time it takes to get things approved through our insurance company so a week before discharge, we asked repeatedly to make sure the request and referral was submitted and was told yes, multiple times. It has been five days and no home-care and her progress has come to a complete stop because of this. Furthermore, a referral or request was never submitted to UniHealth as promised. My insurance did not receive a referral, nor did UniHealth. Additionally, when we contacted them, they didn't have any record of her, and they are booked with no patient availability. Now we are left to start the process over through her primary care. The overall unkemptness of the facility was surprising. When we arrived, we were initially impressed with the facilities but came to realize that wasn't the case. We began to feel bad for the nurses and staff who we complained to but could nothing about it. The hallway floors were a mess daily, trash overflowing in bathrooms, AND her room was not cleaned or even swept for the entire duration of the stay. We asked multiple times and I even just asked for a broom to do it myself. Still nothing. My mother-in-law brought a Swiffer just to make it through. Even after sweeping ourselves and leaving a pile of dirt by the trash can, nobody came in to clean. The staff could not even change the toilet paper in her room or put paper towels in the dispenser. Instead, they placed the toilet paper on a makeshift table and gave her a large roll of paper towels. I've tried to reach out directly without any returned calls and could not find an email address to send this to. The care and people were great. The support staff and case managers are way below standards. I hope they find a new facilities company or hold them to a higher standard in the future. They also need to evaluate the case managers who failed to fulfill their responsibilities and repeatedly lied to us.

Even though I am happy with the medical staff at the facility, the so-called security detail (one person in particular) needs to be replaced. Had similar issues at the main hospital next door also. Biggest issue is that the medical team does not interact with these folks at all. They have their own entrances or just walk by. The regular 'Joe' at the main desk does not appear to like his job or just doesn't like people, doesn't pay attention, and likes walking around without a mask. Does Covid not like this guy either or is he just a Maskhole? Almost as bad as the folks patrolling the parking garage. I can't wait for my last day