Olive Garden Italian Restaurant image

Olive Garden Italian Restaurant

Restaurant Bar Meal takeaway Italian restaurant Family restaurant Seafood restaurant Catering service Wine bar Mediterranean restaurant Gluten free restaurant Soup restaurant

Lively, family-friendly chain featuring Italian standards such as pastas & salads. People often mention service, great, table, good, Olive, Garden, salad, server, time, order,


Address

740 Sunland Park Dr, El Paso, TX 79912

Website

www.olivegarden.com

Contact

(915) 585-1097

Price rating

$$ $$

Rating on Google Maps

4.30 (2.3K reviews)

Open on Google Maps

Working Hours

  • Thursday: 11 AM to 10 PM
  • Friday: (Good Friday), 11 AM to 11 PM, Hours might differ
  • Saturday: 11 AM to 11 PM
  • Sunday: (Easter), 11 AM to 10 PM, Holiday hours
  • Monday: 11 AM to 10 PM
  • Tuesday: 11 AM to 10 PM
  • Wednesday: 11 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: service (45) great (28) table (21) good (18) Olive (17) Garden (17) salad (15) server (14) time (14) order (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ricky V. 3 months ago on Google New
    My family and I have been going to Olive Garden for years and we have always had wonderful experiences. In fact, growing up, it was reserved for premier events/celebrations because we never had much money. Never have we ever experienced as horrible service as we did today. 2 of us arrived and got seated at 5:00. We did not receive our meals until about 5:50 even though other small tables around us received theirs (they arrived at least 20 minutes after us). I am typically not the type to bash service because I understand how hard it can be to be a waiter. However, we feel that our waiter (I believe by the name of Ivan), purposefully ignored us throughout the night because he possibly assumed we were poor (we were not fancily dressed)? He was so attentive and kind to the other tables around us, but when he got to our table, he was very brief, cold, and distant. He never came to refill our drinks even as he refilled those around us. He never came to check on our table even as he checked on those around us. The way he interacted with us made us feel less than and it hurts to feel that way as a human. After we ate, we ordered a to-go order (which I know, looking back was a mistake). We ordered the order at 5:50 and he brought the final until about 6:30 even as other tables continued to come in and he attended them. I wish I could show you all, but the diner was not busy at all (I would understand if it was and that could be a possible explanation, but it was not). We hope that the server can do better because we ourselves have family members in this line of work and related lines of work. However, I heavily recommend against ever going to this place because even though we did complain to the manager, very little was done to offer an apology (we did not even want a monetary apology, we simply wanted a genuine sorry for his actions).
    2 people found this review helpful 👍

  • 3/5 Erica D. 2 years ago on Google
    My food was good.. My husbands Tour of Italy had to much oregano or whatever seasoning they use for the lasagna... The service was ok.. Our waitress seemed bothered that I Accidentally put all my silverware in the dirty pile.. I cleaned our table, made it easier for her she was like oohhhhhhh did you put your silverware in this pile ? I said ah I did by accident.. She was bothered.. All she had to do was get me a new set.. Ughhhh...
    1 person found this review helpful 👍

  • 1/5 Mari 1 year ago on Google
    Terrible service. When we came in we were given the option to sit at the bar to which the hostess mentioned “you can sit at the tall tables or booth, wherever you’d like.” We weren’t walked in so we sat at a tall table and waited until one of the booths in the bar area was cleaned. Once it was we switched tables. Another hostess came and rudely said “this booth is reserved”, I told her what the first hostess had said and that they never mentioned the booth wasn’t allowed to which she replied “sorry, this is for the other guests.” We ended up leaving shortly after. During our initial 10 minute wait already in the bar area no servers approached us. We saw three servers at the bar area on their phone but no service. Truly disappointed.
    1 person found this review helpful 👍

  • 3/5 Oscar D. 4 years ago on Google
    First impression is what ALWAYS makes the deal for me: hostesses with piercings coming out of the nose like a cow and tattoos on exposed breasts kinda ruined the appetite!!
    1 person found this review helpful 👍

  • 1/5 Lé_ K. 1 year ago on Google
    Worst experience with an Olive Garden. Walked in had to wait a 5-10 minutes once that passed told to wait a few more. Then all of a sudden a table opens up by the bar. The lady that sat us pointed at two people as if to say who will wait on us. They both shook their heads. 🤔. It’s the craziest thing that in a town like this there wouldn’t be better customer service. Be lucky people are spending money and tipping. So we went to BDubs instead. Great experience with customer service. Good luck Olive Garden on finding good help.
    1 person found this review helpful 👍

  • 1/5 Yasmine R. 1 year ago on Google
    After a long day of traveling from California, I stopped to get dinner with my daughters. Our waitress, whom I’ll address as A. Was quite rude when I politely asked her if the meatballs were made with pork. She quickly snapped “It’s beef ma’am.” I felt as if I was irritating her but I dismissed it and let her I know I wanted to confirm because we do not eat pork. Then I asked about the meat sauce and she again was rude and said “It’s made with the same thing the meatballs are ma’am.” In a curt tone. So it was clear she was having a bad day. I ordered the dish and as the dinner proceeded, her demeanor/ attitude got not better. I continued to be polite despite this. At the end of the dinner. I paid my table and asked to speak with the manager. After taking the time to explain to the gentleman, I’ll address as D.M., the situation and what all my questions had been and what all transpired. He informed me that my waitress was not having that bad of a day to be so rude. He also stated that she was not new to the company and knew that the meatballs are beef but the meat sauce is made with a beef and pork mix. Myself and my children have never eaten pork due our beliefs & the uncleanliness of the pig. So to have my child served that in an act that felt intentional is beyond upsetting. She was sick for several days with an uneasy stomach. The manager was kind and understanding and informed me that he would take the time to speak with the young lady. It’s just hurtful that that’s her spirit towards customers, children at that.
    1 person found this review helpful 👍

  • 3/5 Saira A. 2 years ago on Google
    So this was my first time trying this place, food is fine not my personal favorite, my personal opinion I don't think is worth it.
    1 person found this review helpful 👍

  • 2/5 Mark l. 2 years ago on Google
    Recently had dinner here with my wife, the food was delicious and the service was amazing (so we thought) We had left a generous tip for the server little did we know the server decided to tip themselves an additional gratuity making it a $25 tip. We called and spoke with the manager and he thought by giving us a gift card that would dismiss the behavior from the server. Fortunately for us we were able to have the additional gratuity returned by our financial institution. But who knows how many other victims this server has stolen from 🤔
    1 person found this review helpful 👍

  • 3/5 David H. 2 years ago on Google
    Standardized mass produced Italian style American food. I seem to remember some lemon based chicken choices from years past, and I remember the Tour of Italy being larger, but those are minor quibbles. A solid choice if you already know what you want and it's not adventurous.

  • 5/5 Caitlan W. 1 year ago on Google
    Went out for dinner on a Monday and it was pretty busy! Vicki took amazing care of us! She greeted us quickly and was very attentive. We could tell she was busy but she made sure we felt acknowledged and taken care of. The host at the front was extremely polite as well. We will definitely be back soon! Thank you Vicki and Olive Garden for a nice dinner :)

  • 3/5 PerrynTracy B. 2 years ago on Google
    Normally the service and food are good. The last visit the service was soso. We ordered, received the appetizers, then 2 minutes later, we received the soup and salad, then 1 minute later, we received the main dishes. The soup had to be sent back because it was only the broth and no vegetables. The salad was lacking flavor. One of our main dishes was under cooked. We have contacted the manager via email.

  • 2/5 angie a. 2 years ago on Google
    The service here was not very good, the cleanliness was awful, and the food was bland and way too oily. When seated, the table was dirty and the paying/gaming screen was beyond filthy covered in left over food. In this time of covid, they wouldn't even clean the table or screen before seating people. I soon realized when looking around, no tables were being cleaned, just dishes being taken. When we got our drinks, I was disgusted, there was lipstick residue on the rim of the glass. Notified our waiter if I could have another. I did not want any compensation, I just wanted a clean glass. We got our food before I ever got a new drink, waited almost 30 minutes. Now the food, I haven't been to any of their establishments in over 6 years because I remember the food not being worth the price, I decided on a last minute dinner and chose this place. Worst decision, food was awful, either too salty, too oily, or just plain bland. Never a median. I don't know if it's just this location, but If you insist on still having dinner at this establishment, I recommend another location.

  • 5/5 Jonathan P. 2 years ago on Google
    The food was amazing! It’s Olive Garden!!! The waiter was so attentive to us. The food was served in a timely manner. The restaurant was pretty busy, but they seated us relatively quickly. The Amaretto sour was so good, I highly recommend ordering it if you plan on ordering some adult drinks. My partner and I shared a plate and they even divided it for us which was such a perfect portion for two, especially since we both got salad and even had room for dessert. This Olive Garden has never let us down. We honestly miss Joseph, but I’m glad this restaurant is still slaying it! Keep up the great work guys!

  • 4/5 Leticia L. 2 years ago on Google
    The food was great but the service was a bit slow and all over the place. Maybe it was just busy 🤷‍♀️ didn't seem like it. Breads didn't make it to the table until after our main entree was already being eaten. Drinks didn't all come together either. The breads were really the main deal. My daughter likes to eat her soup with the breadsticks. We were celebrating her that day actually for an academic achievement. She finished the soup before the breads made it to the table. She doesn't do 2nds on the soup. 🤦‍♀️

  • 5/5 Jacob W. 2 years ago on Google
    Everyone was professional, non-robotic and friendly. When their draft beer poured flat, they just gave me the bottle and didn't charge the second one to make up for the inconvenience. Always enjoy this place.

  • 5/5 jeffrey s. 4 years ago on Google
    Service was amazing, food is always good.

  • 5/5 Kemosabe1071 2 years ago on Google
    It's been a while since I've been to Olive Garden. This one wasn't too busy when I went, got good seating and a calm atmosphere. Perfect for a lunch or dinner date. Food came out timely and hot. My only complaint was the bread sticks. Im sure they're from frozen but they used to be so much better.

  • 5/5 Yadira M. 2 years ago on Google
    I was visiting El Paso for four days. I visited twice and both times my chicken scampi was beyond delicious. I sat at the bar and ordered two different drinks-malibu bay breeze and a margarita. My waiter/bartender was Sebastian. Super attentive, fast and took the details down that I wanted for my order. Thank goodness I found this exact place, I’ll be saving and visiting again whenever I come back in business. Thank you Sebastian!

  • 5/5 Grace 2 years ago on Google
    I’ve been to Olive Garden many times. This is the best experience I’ve had. Ever. Reduced menu, but everything was fresh, delicious and the service was great, despite known staff shortages everywhere. I even ordered take home pasta. Cheers! Thanks to our server Rachel for a little humor and great service.

  • 5/5 Ja M. 4 years ago on Google
    The food was great the place is clean and Giselle service was wonderful

  • 5/5 AshertheReaper15 4 years ago on Google
    Best place to sit at a bar, order a drink, and order some spaghetti. Everyone there is nice and very friendly.

  • 4/5 Reese “2sips” J. 8 months ago on Google
    This review is for to-go orders. Timeliness is not the same as online order timelines. This is a very busy restaurant. 3 out of 3 of my to-go orders (different months) have taken longer than what might happen sitting at a table. I have not sat at a table in this restaurant, but from the outside, there is consistent traffic going in and out of the building. Food tastes over-salted at times, but other than that, the cooking is good.

  • 4/5 M R. 4 months ago on Google
    The service and food were excellent, no complaints there. Our only complaint was waiting for silverware. They mentioned that at the time, they had no clean silverware, so we were handed plasticware.

  • 4/5 Orlando R. 4 months ago on Google
    Server, was extremely slow but sweet. No sense of urgency. Got our food before breadsticks waved someone else to bring them after asking several times for them. Had food and no silverware

  • 5/5 Brandon C. 3 months ago on Google New
    Always enjoy this particular Olive Garden. The food and service is outstanding. Our server Saul was incredible, very attentive and had impeccable customer service skills!

  • 1/5 Alex T. 3 months ago on Google New
    Terrible service. This is the 2nd time I come here and get such a bad service. The first time I thought it was bc it was during the weekend. But today is Monday for lunch time. The place is not even busy. The Manager is not polite. The server never checked on us. Food took a long time to be served. The food is good. But the service needs work.

  • 1/5 Julie D. 4 months ago on Google
    Bad service. Waiter inattentive and slow. Messed up an order that took 20 minutes to correct. Asked hostess if she was a manager and her reply to me was “no but I can pretend to be”. She was polite and heard me out and apologized. Offered me chocolate. Called from the car and asked to speak to a manager. Said would put me on a brief hold. Ha. Never spoke to manager.

  • 3/5 Me G. 6 months ago on Google
    I couldn’t really review the atmosphere because I got my order to go. I ordered the salad it was pretty pitiful looking with one olive. I ordered the chicken and OJ soup that was pretty decent and then I ordered the cheesy ziti in that one was pretty decent.

  • 2/5 ivan l. 10 months ago on Google
    The food is good but they need to be more carefull with the salad, they bring us lot of rotten lettuce...thats why the 2 stars..

  • 2/5 Dora S. 8 months ago on Google
    I have to say everything was great. But I ordered dessert to go, and when I got home and finally decided to enjoy my dessert, I find a pointy sharp object in it. Not sure where that might of broken off of. But I’m glad I seen it before I put it in my mouth. It’s pretty thick and sharp.

  • 5/5 Megan M. 8 months ago on Google
    The food and service was amazing. Carlos deserves a raise!

  • 1/5 Jonathan Z. 1 year ago on Google
    The place was filthy. They sat us at a dirty table, the waitress had to reclean it and wipe the seats (no one swept under the table). The desert spoon had crud on it (not water marks). The waitress said '"that's weird I hand washed it, not sure how I missed that". The wine class was covered in water marks. The waitress said '" I can't believe it, I asked the manager and she personally cleaned it". Aside from the filth, the Chicken Parm was salty and over baked, the soup was 20% veggies and what not and 80% liquid. I still left a solid tip because the waitress was nice, but I would never go back to this location.

  • 5/5 Juan Saenz R. 1 year ago on Google
    Food was absolutely amazing along with the service!

  • 5/5 Tom H. 10 months ago on Google
    Olive Garden offers a lot to choose from and if you don't want pasta, you can order soup and a salad.

  • 4/5 ywc151 11 months ago on Google
    The capellini served with shrimp and chicken breast is juicy. The salad with pickle pepper and olive is delicious as well. Good experience here^^

  • 5/5 Ryan A. 1 year ago on Google
    After leaving PF Chang's to come here, the service turned out to be great. Mr. Manager, please thank and reward Vicki for her over the top service tonight! She was working the back left section of the restaurant. Vicki wasn't our waitress tonight but when I was unrolling my napkin to eat my salad, I ended up knocking over my beer and spilling out all over the table. Vicki, after serving another table, saw what had happened and jumped right on it. She ran over with napkins and quickly got it cleaned up. She then quickly got me another Bud Light, our table another salad and another bread sticks. She had the buser also come and wipe our table since the beer would have left a sticky residue. Vicki completely exceeded our expectations and went above and beyond, and she wasn't even our waitress for the evening! Our table waitress was also perfectly fine but I believe Vicki definitely needed some recognition in my review and I hope Olive Garden can reward her for her excellence in customer service. Thank you!

  • 5/5 Gopi R. 1 year ago on Google
    The food was very tasty. I usually don't like salad, I don't eat much salad. Due to my friend's suggestion I took the salad, it was very worth it. I thanked her later for this restaurant suggestion. The service was very nice, since this was my first time I asked the waitress for suggestions for drinks. It was delicious. The atmosphere was very nice. It was maintained very well.

  • 2/5 Melissa R. 1 year ago on Google
    Food was great but the service was not great. The server was not attentive at all. Not even the manager at least not with us. It had been a while and it will be another while for me to come back. He didn't even ask if I wanted dessert.

  • 3/5 Gus B. 1 year ago on Google
    12/03/22 FOODS GREAT! This isn’t my first time coming to this Olive Garden and it won’t be my last. I have nothing but good things to say about the management or food here! Today was different. I had a server named Janet, starting off everything was fine ordering my family and I and getting our drinks. We ordered a soup and salad and when we received the soup and salad we asked for ranch and crushed peppers. I understand an establishment like this can be busy however it’s no excuse to completely forget our request. She came back around a second time and when we asked her for the previous request she spoke in a very rude tone telling us to give her a second. After waiting several seconds, we still did not get what we requested. Janet please if you’re reading this, find something better for yourself. It’s not only obvious you don’t enjoy your job but you also don’t know how to do it properly. (Still left a tip)

  • 5/5 Cristina E. 1 year ago on Google
    Our server was Emily and she was so awesome! The food was fantastic as well. The only con was the table of 14 next to us, they didn't control their children and they kept bumping our table. I think take out may be better for next time. All in all the food and service was on point. Erica you are awesome!!! 😁

  • 5/5 romano r. 3 years ago on Google
    Really good service and food was great

  • 5/5 Mimi R. 3 years ago on Google
    Excellent service as usual.

  • 4/5 STEVE D. 3 years ago on Google
    Good food reasonable price. Service could have been better

  • 5/5 Smileyman 3 years ago on Google
    In this day and age it is hard to find a restaurant with dine in access that is customer first . So if you are looking for Great food and even better service visit this location ! My mother and her friends had a wonderful lunch celebration at this location and the staff could not have been more attentive and professional . Thanks for taking great care of your customers no matter what age they happen to be :) We will be back .

  • 5/5 Gilbert R. 3 years ago on Google
    Very good food,no wait and clean

  • 5/5 Anthony P. 3 years ago on Google
    The food was great and our server did a great job making sure we had everything we needed. And she very friendly and helpful.

  • 4/5 Antonio S. 3 years ago on Google
    italian food and the atmosphere here is quality. It's so tasty. The service was very welcoming and sociable.

  • 5/5 Olga Lily F. 3 years ago on Google
    Good service

  • 4/5 Fierce 3 years ago on Google
    Food is good, great ambience but place could use more air freshner.

  • 5/5 Daisy P. 3 years ago on Google
    Delicious food and great service.

  • 4/5 alexis M. 3 years ago on Google
    It's olive garden. Good food and okay service.

  • 5/5 Linda S W. 4 years ago on Google
    I went there with 5 girls I use to work with, a little Starbucks reunion ?. The restaurant was very clean and staff is very friendly. Our waitress, Priscilla was great, very friendly and always checking to see if we needed anything. The food was delicious as always, I have never had a bad experience at any Olive Garden.

  • 1/5 Maciel C. 3 years ago on Google
    I'm so upset, i put my order to go for 2 hours and they said it was going to be ready by 7 pm so i thought it was ok. But i got here exactly at 7pm and im still waiting for its already 8:13pm. If you guys where getting a lot of orders you guys should've stop since 3pm. It used to be one of my favorite restaurant.

  • 4/5 Sean R. 3 years ago on Google
    Great food and great service but tables are to close to each other no 6ft apart

  • 4/5 Danny V. 3 years ago on Google
    Had lunch with my son. Good time,good food.

  • 5/5 Nancy L. 3 years ago on Google
    Omg!! Hats off to David Bautista and his crew...we told them it Was my parents 50th Anniversary and he was all over it. Special touched it with balloons and delivered to their home!!! This Olive Garden rocks!!!

  • 5/5 Alicia M. 4 years ago on Google
    Our first two times there weren’t so great, but after expressing my concerns they changed it around! They really do listen to you and they care about their customers. Our server Karla was so attentive to us and had such a great attitude. Our food was delicious and everything else came out perfect. I would definitely recommend going to this location!

  • 5/5 PAH 4 years ago on Google
    Have always had a great experience at the location at Sunland Park! As with most restaurants when it gets really busy we have to be patient and expect to have a bit of a wait for our food to arrive. We always have good service, super food, great atmosphere, good for large crowds. Yes they have a kids menu. Yes wheelchair accessible. Yes pickup/to go ordering. Yes online ordering. Yes a great Olive Garden app to order your goodies. When they add curbside pickup (like Applebee's) then they get 5.5 stars. ??

  • 4/5 Nancy F. 3 years ago on Google
    Wonderful food- great portions. To-go items take approximately 30-40 minutes for prep, but overall delicious.

  • 4/5 cynthia k. 4 years ago on Google
    Great food. Was so good! Clean place with great family vibe. The waiter was nice but annoying. He came over like every 5min and asked questions. I appreciate great service and attentiveness but that was a little much.

  • 4/5 Armando R. 3 years ago on Google
    Good food liked the soup.

  • 5/5 adan o. 4 years ago on Google
    Great

  • 1/5 Ernesto H. 3 years ago on Google
    The orders are always incomplete and mix up your pick up orders

  • 5/5 Paul C. 3 years ago on Google
    Excellent service on mother's day!

  • 5/5 Ricardo Jimenez N. 3 years ago on Google
    Great Experience. & Awesome service & terrific food

  • 5/5 Suicide M. 3 years ago on Google
    Best Olive Garden in El Paso TX

  • 5/5 luis q. 3 years ago on Google
    Great tasting food.

  • 1/5 Christina M. 3 years ago on Google
    Lettuce in jumbo salad was wilted! It was old! Never has Olive Garden served us lettuce that was probably expired.

  • 5/5 Ruth H. 3 years ago on Google
    Awesome service. ?

  • 5/5 Regina M. 3 years ago on Google
    Food and service was great.

  • 4/5 Ramon Galvan J. 3 years ago on Google
    Waiter kept messing up our drinks but other than that the food was great

  • 3/5 James G. 3 years ago on Google
    Service was fairly standard, on the plus side they obeyed the social distancing and capacity rules as far as seating is concerned. Unfortunately I had to send my pasta back for a new plate due to the noodles being old and dried out. Other than that the server had my meal replaced quickly and it was delicious.

  • 5/5 Danitsia E. 3 years ago on Google
    Love it romantic and delicious italian food

  • 4/5 Carlos R. 3 years ago on Google
    Good customer service

  • 5/5 Noe C. 3 years ago on Google
    Loved it

  • 5/5 Jesus R. 3 years ago on Google
    Good lunch specials. Always delicious.

  • 4/5 Kris H. 3 years ago on Google
    Biggest chicken parm ever! So stuffed.

  • 3/5 Rosa C. 3 years ago on Google
    Ordered in curbside pickup, and order was incomplete. Food great, 5 salads and no dressings on either ???????

  • 4/5 Iris M. 3 years ago on Google
    I just hope the food is hotter when served. Seems it's at a lite hotter than room temperature.

  • 5/5 Claudia M. 3 years ago on Google
    Great food


Call (915) 585-1097 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Hard liquor
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ No-contact delivery

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